Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  

 

Consumers warned to be on their guard for doorstep callers in the Highlands

15th May 2010

Highland Council Trading Standard Service is calling on consumers, to be on their guard against rogue itinerant traders calling door to door.

Vulnerable consumers such as the elderly appear to be targeted by gangs offering to carry out work on home repairs and maintenance.

Householders may feel that they are getting a bargain but reports suggest that some of the work carried out has been shoddy and overpriced.

Some doorstep callers are also using bogus names and addresses and in some cases claiming to be based in the Highland area, when they are not.

Alistair Thomson, Head of Environmental Health and Trading Standards says: "Every year we receive complaints about shoddy workmanship and overcharging concerning itinerant traders who come into the Highland area. Our concern is that these particular rogue traders are targeting vulnerable residents. The seriousness of this activity has led to us to make a clear statement to all residents not to allow anyone to carry out repairs or maintenance unless the trader can provide satisfactory identification and clear written quotations of the work to be carried out and the total cost."

Mr Thomson adds: "We urge Highland residents not to be conned by these rogue tradesmen and for consumers to take time before agreeing for work to be done on their home. The message to consumers wishing to carry out home improvements is to do their homework and find out if there are any reliable local contractors who can do the necessary work on their home, for them."

A further important point for consumers to realise is they do have rights relating to unsolicited visits to their home.

Consumers can change their minds if they receive an unsolicited visit from a trader. The itinerant trader must give the householder a written notice of a cooling off period laid down by legislation.

This seven day cooling off period allows the householder to reconsider whether or not they want the work done and if not, to cancel the contract, with no penalty. The cancellation notice, must inform the consumer of the full name and address of the trader so that the consumer can cancel within the time limit given.

If the customer does not receive a cancellation notice, then the deal is not enforceable and the tradesmen cannot insist on payment. Additionally, they may have committed a criminal offence and Highland Trading Standards would be interested to hear of this.

Highland Trading Standards advise it is vital for consumers to remain vigilant and continue to be wary of callers at their home and to seek advice if in doubt.

Consumers can contact Highland Trading Standards Service, 38 Harbour Road, Inverness or telephone on: 01463/228700 for free and confidential advice regarding doorstep sellers.

For further Highland Trading Standards news please go to: www.highland.gov.uk/tradingstandardsnews

 

Related Businesses

 

Related Articles

15/12/2017
Commission On Highland Democracy Report LaunchedThumbnail for article : Commission On Highland Democracy Report Launched
The Commission on Highland Democracy has this week launched its report at the meeting of The Highland Council.   The Commission, which was supported in its work by The Highland Council, but is independent, has produced a comprehensive analysis of the state of democratic participation in Highland.  
15/12/2017
Highland Council winter road condition and school closure report for Friday, 15 December 2017
Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.  It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.  
14/12/2017
Highland Council discusses education governance
Highland Councillors considered Scottish Government's proposals for changes to the management of schools at today's meeting of the Council.   The Scottish Government is proposing new legislation on education, which would include a Headteachers Charter, placing even more responsibility and accountability for the running of schools on Headteachers, with other responsibilities passing to a new collaborative organisation covering Aberdeen, Aberdeenshire, Moray, Shetland, Orkney, Western Isles, Argyll and Bute as well as Highland.  
14/12/2017
Highland Council winter road condition and school closure report for Thursday 14 December 2017
Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.  It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.  
14/12/2017
Council to make a case for national energy company to be based in Highland
The Highland Council today welcomed the proposal by the Scottish Government to establish a national not-for-profit energy company and agreed to make a case for the proposed company to be based in the Highlands.  The motion, put forward by Cllr Richard Laird and Cllr Iain Cockburn, sets out the belief that Highland customers do not always experience the benefits of the energy produced in our communities and therefore proposes that the Council engage with the Scottish Government to make the case for the energy company to be based in the Highlands, where much of the energy is produced, and bringing jobs and benefits to the region.  
14/12/2017
Highland Council To Set Up Tourism Working Group
The Highland Council has agreed to set up a tourism working group to take a strategic overview and set priorities to support the success and growth of tourism in the Highlands.   The Council has also agreed to identify financial support that allows EventScotland and their partners to bid for future major International events to be hosted in Highland.  
14/12/2017
Highland Council response to extreme weather
The Highland Council is reassuring people in the region that since Storm Caroline and the arrival of winter weather to the region, the Council's Community Services has been deploying all of its available resources to tackle the condition of Highland Council pavements and roads.   The Council's gritting fleet includes 105 gritters, 42 footpath tractors and over 200 staff providing winter maintenance services.  
14/12/2017
Highland Council Indicates Severe Cuts In 2018/19 Budget
Budget update Council will today consider a potential budget gap of £33.5 million in the next financial year in 2018-19.   It will take several days to achieve clarification of the precise settlement to The Highland Council following the Scottish Government's draft budget announcement.  
13/12/2017
Highland Council winter road condition and school closure report for Wednesday, 13 December 2017
Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting .   The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.  
8/12/2017
Council's Winter services in action
With Storm Caroline hitting the Highlands yesterday, today's heavy snowfall and the forecast for a drop in temperatures over the next 48 hours, the Highland Council's crews and winter vehicles have been busy in action.   The fleet includes 105 gritters, 42 footpath tractors and over the coming months 200 plus staff will be providing winter maintenance services.  

[Printer Friendly Version]