Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  


Highland Residents Beware Of Free Home Alarm Offers

6th July 2010

Highland residents warned to be on guard against free home alarm offers

Highland Council Trading Standards are warning all residents to be on their guard when answering 'cold-call' telephone sales calls offering a 'free home fire and security survey', if they agree to a home visit by sales staff.

This warning follows on from previous warnings by Trading Standards as a result of firms continuing to target elderly and vulnerable consumers in the Highland area. Consumers are advised, to shop around for a home/fire safety alarm system, locally, before agreeing to a home visit.

Previously firms have promised 'free installation' or a 'free alarm' as incentives for allowing sales staff to visit them at home, to carry out a survey. However, more recently, consumers have contacted Highland Trading Standards, with their concerns stating that they are now being offered a 'free home security and fire safety survey visit' to see if their home is eligible for a 'free alarm system'.

With alarm systems previously been quoted as anything from 3000 to 6000 per contract this could well be a costly means for a consumer to protect their own home, especially when local alternatives are available to residents.

Highlands and Islands Fire & Rescue Service (HIFRS) are keen to point out that their own Community safety staff regularly carry out FREE home safety checks for all residents in the Highlands. Appointments can be made with householders at a pre-arranged time. All HIFRS staff wear uniforms and hold identity cards which are presented to the householder prior to the visit.

Highland residents can contact the HIFRS directly on free phone number 08000 121312 to book a FREE home safety check visit. During the visit, the householder will be given information on how to install and maintain smoke alarms, and how to stay safe from fire hazards in the home.

Northern Constabulary also offers free advice and information to all Highland residents about crime prevention and home security. Highland residents can visit the Northern Constabulary website for details on or either visit or telephone their local police station for advice.

Highland Trading Standards, Principal Trading Standards Officer, Gordon Robb in addition to the warning to be cautious of such sales tactics, wishes to remind all consumers, who have or may be considering inviting sales people into their own home, that they do, in most cases, have a seven day cooling off period.

However, he adds: "Although consumers should be made aware of these cancellation rights by the trader, some unscrupulous traders are omitting this information. If a business fails to leave a notice of cancellation with the consumer, informing them of their rights and how to exercise these rights, then he or she is committing a criminal offence."

Highland Trading Standards warns that although consumers have the right to cancel, the address given by a business may not be a bono fide address or it may belong to an entirely different business. Mr Robb continues: "We would advise all consumers to be cautious of entering any legal contract at home and if in doubt to ask for a copy of the contract to be left with them, before they decide to sign."

Highland Council Trading Standards Service would like to hear from consumers who are concerned about cold calls they have received or the practices of salespersons who visit them at home. Consumers can contact The Highland Council, Trading Standards Service, TEC Services on 01463 228700 or by visiting or writing to: Highland Council Trading Standards, 38 Harbour Road, Inverness IV1 1UF.

For further Highland Trading Standards news please go to:


Related Businesses


Related Articles

Council gets tough on unlicensed HMO
Last week, The Highland Council issued rent suspension orders (RSO) in relation to a number of properties being operated as unlicensed houses in multiple occupation (HMO).   The orders, which have been served on the owners and tenants, mean that the tenants are no longer under any obligation to pay rent to their landlord.  
Council Leader Welcomes Scottish Government's Rural Tourism Infrastructure Fund
The Leader of The Highland Council Councillor Margaret Davidson welcomed the First Minister's announcement of a Rural Tourism Infrastructure Fund to deliver much needed improvements to tourist infrastructure to support the rising numbers of visitors to the Highlands.   This comes the week after figures were published for August which showed Highland visitor attractions were performing 17% higher compared to August last year, a result that is backed by accounts from residents and businesses that the area has been hugely popular with visitors this season.  
Highland is ready for winter - are you?Thumbnail for article : Highland is ready for winter - are you?
The Highland Council is ready for winter and prepared to grit council roads as the council's winter maintenance programme starts on 14 October.   Trunk roads in Highland are the responsibility of Transport Scotland and their operators Bear Scotland.  
Trading Standards are looking for Test Purchasers
Trading Standards are looking for young people to take part in test purchasing exercises.  We want to find out which shops are breaking the law by selling age restricted products to young people under 18.  
Killimster Moss Road OpeningThumbnail for article : Killimster Moss Road Opening
Caithness Civic leader Cllr Willie Mackay (centre) cuts the tape at the opening of the newly refurbished half mile Killimster Moss stretch of the B876 Wick to Thurso road.   Looking on are some of the Highland council workers praised for the project which was done on time and within budget.  
Praise for B876 Killimster Moss road refurbishmentThumbnail for article : Praise for B876 Killimster Moss road refurbishment
Caithness Civic Leader Cllr Willie Mackay has welcomed the reopening of the B876 Killimster Moss Road.   A stretch of the Caithness Wick to Thurso road at Killimster Moss was refurbished over a four week programme of improvement and reopened on Friday 29 September.  
Consultation on review of Highland polling stations
A chance to have your say.   Voters are being invited to have their say on a review of polling places throughout the Highland Council area The Council has today (Monday 2 October 2017) launched a consultation over its review of election polling districts and polling places.  
£1 million for school libraries over 3 years
The Scottish Government is allocating £1 million to improve school libraries over the next three years.   Launched today by the Deputy First Minister, the School Library Improvement Fund will be open for education authorities to apply for funding on behalf of school libraries in their area.  
Highland Council responds to SPA decisions on the Inverness Police Control Room
The Scrutiny Lead for The Highland Council, Cllr Matthew Reiss responded to the decisions made today by the Scottish Police Authority (SPA) at their meeting in Inverness.   He said: "We are naturally deeply disappointed by the decisions today to close the Inverness Control Room and to spread the National Database Enquiry Unit between Inverness and Govan.  
Independent councillor returns in by-election - Tain and Easter Ross by-election resultsThumbnail for article : Independent councillor returns in by-election - Tain and Easter Ross by-election results
The by-election for a councillor to represent the Tain and Easter Ross Ward on The Highland Council has been won by Alasdair Rhind (Independent) who was one of six candidates who contested the vacancy.   The bi-election was brought about by the resignation of Jamie Stone following his success in the Westminster elections He joins Councillors Fiona Robertson (Independent) and Derek Louden (SNP) in representing Ward 7 on The Highland Council.  

[Printer Friendly Version]