Highland Libraries Award For Quality Service Provision
25th January 2011
The Highland Council's Library Service has received acknowledgement for their commitment to providing high quality services at the inaugural Scottish Library Excellence Awards.
With public libraries in Scotland attracting over 30 million visitors per year and academic libraries attracting 12.8 million, the Scottish Library and Information Council (SLIC) acknowledged the achievements of Highland libraries.
The Highland Library Service was among libraries from across Scotland that received awards at the ceremony presented by Chair of the SLIC board, Christine May which took place at the Scottish Parliament.
The awards were made following the publication of the latest round of Public Library Quality Improvement Matrix (PLQIM) reports, a peer-reviewed self-evaluation tool where services are rated on a six-point scale to identify key strengths and weaknesses. Report results are used to inform the development of an improvement action plan, to ensure that public libraries provide the services that local people require.
Highland Libraries piloted the PLQIM programme and have carried out the self evaluation process since, performing highly in the provision of reading and the ethos and values category. Assessors return next month to look at leadership.
Commenting on the awards, Minister for Culture and External Affairs Fiona Hyslop said: "Scotland's public libraries are a valuable community resource, providing access to knowledge, learning and culture. They can be enjoyed by everyone and provide a diverse range of services - from reading for pleasure to education courses to wi-fi access - which can have a positive impact on the cultural health of the community.
"These awards recognise excellence in Scotland's libraries and acknowledge the hard work of those involved in reaching such a high standard. I would like to offer my congratulations to all of the award winners."
Elaine Fulton, Director of the Scottish Library and Information Council added: "The provision of library services is crucial to ensure that people have the support they need to develop their skills, realise their aspirations and contribute to the economic growth and wellbeing of the country.
"At a time when services are under scrutiny because of the pressures on public finances, it is important that we celebrate the value they add to communities and individuals.
"These awards demonstrate the commitment of library staff to delivering new, high quality, innovative services to ensure that communities have access to the information and advice that they need."
Libraries remain one of the free universal services for communities where the population can visit as individuals or groups to pursue reading for pleasure, learning or hobbies. They also support the business community, individual and community information needs and are inclusive of all age and social groups, nationalities, genders and religious beliefs.
In addition to the visitors who use general library services, libraries also have over 300,000 registered learners following formal courses and an increasing number, now over 10% of the population, use learning centres in libraries.
The event at the Scottish parliament buildings was hosted by Peter Peacock MSP who specially mentioned the ground breaking work with Social Networking and the use of the Internet that Highland Libraries have developed to provide library and information services for outlying communities to enjoy in the comfort of their own home.
To find out what Highland Libraries have to offer go to -
Paper and can banks are to be phased out of The Highland Council's network of Recycling Points during February and March. The decision was taken at a meeting of The Highland Council on the 18th December, at which the budget for 2015/16 and the indicative budget for the following 3 years was agreed, a package of savings totaling £42.8 million.
PROPOSALS for changing customer service provision in 22 locations across Highland are being considered as part of a public consultation. Council staff and members of the public are being asked for their views on proposed changes to how services are currently provided.
The Highland Council's new website has risen to the top 6% of UK Local Government websites, according to an independent survey into online presence. The website, launched in July 2014, aims to focus more on the needs of the customer and provides a platform to deliver more services online.
Early in February the first two in a series of workshops specifically for anyone working in the local food and drink sector will take place to highlight how social media can be best used to increase profit, support other local businesses and promote the area. The workshops follow on from the project The Highland Council ran last year across the Highlands to investigate the potential and appetite for developing an industry-led local food and drink network that could co-ordinate and drive future activities to support the local food and drink sector in the region.
The Highland Council wishes to clarify that if anyone is seeking information on their Winter Maintenance Policy and gritting maps then this information can be found on the Highland Council website. The Highland Council Winter Maintenance Policy states: "The treatment of roads will be carried out based on a hierarchical system dependant on route priority".
LEADER of The Highland Council, Drew Hendry and Chief Executive Steve Barron praised council workers following a week of severe weather affecting the region. Storm force winds caused havoc, leaving thousands of homes and businesses without power for days, bringing trees and branches down across roads and railway lines, damaging buildings and causing network and telecommunications problems across the area.
Proposals to deliver the Scottish Government's report on "Developing Scotland's Young Workforce" in the Highlands have been welcomed by Members of The Highland Council’s Education, Children and Adult Services Committee this week. Members were informed that an implementation strategy for Highland’s young people will need to take into account: · industry engagement in developing general education Curriculum for Excellence; · specific vocational pathways leading to industry recognised qualifications; · college systems focussed on employability; · apprenticeship opportunities and advanced qualifications through work based learning; and · a systematic approach to business sector engagement.
Highland Council Members have agreed the terms of reference for a review of the Facilities Management model which is being rolled out in schools across the Highlands. In 2010 the Council previously agreed to take forward the Facilities Management model, the benefits of which were expected to: · create of a universal support function to assist Head Teachers with property and grounds management; · create a standardised operating model under specialist line management arrangements; · create standardised job descriptions ensuring a consistent approach to facilities management across all schools; and · is affordable within the Council's current budget allocation.
Two Highland Council roads and 12 schools remain closed or affected today (Monday 12 January) following the severe weather. Newhall Bridge B9163 on the Black Isle is closed until further notice, due to structural damage.
DUE to storm damage, two schools, may not be open on Monday. Brora Primary School and Canisbay Primary School have both suffered some roof damage.
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