Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  

 

Launch of Internet delivery charges survey

11th November 2011

In order to understand the extent of the problem of Internet delivery charges, The Highland Council's Trading Standards team are looking to gather evidence from Highland consumers and small businesses about any malpractice they have experienced and to trace and tackle those businesses that fall foul of internet trading law.

They are launching a web survey from The Highland Council's web site: www.highland.gov.uk/deliverycharges to gauge the experiences of Highland consumers and small businesses about what often seems like excessive delivery charging for goods bought online.

The Council says that controlling what businesses charge for delivery is not something that is currently feasible, but the accuracy of any statements made about charges, the clarity of those charges and at what point during the online purchase process the charges are made clear, are all subject to legal controls.

Other forms of distance selling, although subject to the same regulations are not considered to present the same problems, but anyone who has had a bad experience involving delivery charges when buying goods by mail or telephone can also contact Trading Standards direct.

Councillor John Laing, Chairman of The Highland Council's Transport Environmental and Community Services Committee said: "The Highland Council has a duty to ensure that laws protecting on-line buyers are not flouted. If companies in other parts of the United Kingdom want to sell their products to Highland residents then they must go about their business in an open and honest manner. Our Trading Standards Officers will take action against those who don't. This project is the latest stage in our ongoing efforts to protect internet buyers in Highland and I would urge people to take part in the survey."

Delivery costs to the remoter areas of the United Kingdom can be more expensive and it is not illegal for businesses to ask buyers to pay reasonable additional delivery surcharges based on where they live. However, businesses cannot, for example, make claims such as 'Free UK Delivery' when in truth hidden surcharges apply to the Highlands. All applicable delivery charges must be displayed clearly.

Gordon Robb, The Highland Council's Trading Standards Manager, said: "We want online retailers to make their delivery charges open and transparent so that customers don't end up wasting their time going through what can seem like a fairly laborious online process or actually making online purchases that they wouldn't have pursued if they had known the true charges upfront. It is against the law to hide or postpone beyond a certain point in an internet transaction the fact that additional charges apply. Put simply, retailers need to make it clear what delivery charges apply well before a consumer gets to the checkout."

The web survey has been created so consumers across the Highlands can quickly and easily let Trading Standards know of any online business that appears not to be dealing with their customers fairly on this issue of delivery charges.

Mr Robb added: "We want consumers and businesses that have experienced unfair or misleading delivery charges online to contact us and give our officers the details so that we can investigate and take action against the offending sites. A page that can easily be found on the Highland Council website has been set up that is dedicated to this project. The webpage contains background information and a simple on-line form for us to collect details of bad practice. We are committed to improving the way Highland residents are treated online. The webpage is up and running right now and can be completed very easily."

Comlete the survey here -
http://thc.highlandlife.net/internet_shopping_delivery_charges_to_the_highlands

 

Related Businesses

 

Related Articles

13/3/2017
Highland Council 2017 Election CalledThumbnail for article : Highland Council 2017 Election Called
The 2017 Highland Council election has been officially called today (Monday 13 March) with the Returning Officer seeking nominations from candidates wishing to stand in the local government elections which take place on Thursday 4 May.   A total of 74 Councillors will be appointed to represent the Council in 21 electoral wards, each with three or four elected members.  
10/3/2017
Wipro staff to be based in city centre officeThumbnail for article : Wipro staff to be based in city centre office
Wipro has opened a new delivery centre in Inverness as part of our growth plan and service delivery for the Highland Council.   40 to 50 staff will be based at Moray House in the city centre.  
10/3/2017
Council agrees Redesign Board recommendations
The Highland Council has agreed all the recommendations made by the Redesign Board.   The Board proposes a significant shift to localism.  
10/3/2017
Extra £1million capital for Highland roads
On Thursday 9th March, the Council approved £1million additional capital monies to be spent on Highland roads.   The Scottish Government, announced on 2 February 2017, an additional Capital Grant for Highland Council of £2.046m for 2017/18 and members have agreed to allocate £1million of this to roads.  
10/3/2017
Highland Council funding to CAB Projects
The Highland Council has agreed to extend funding to two CAB projects of up to £50,000.   The Mental Health and Midwifery projects provide money and welfare advice to pregnant mums and those experiencing mental ill health.  
6/3/2017
New West Link Bridge Spans The River In InvernessThumbnail for article : New West Link Bridge Spans The River In Inverness
The first of the central beams to connect the north and south side of the West Link bridge, Inverness were put in place today, 6 March 2017.   The centre span beams are 70m in length and weight 70 tonnes each.  
6/3/2017
Top national award for Highland Council's energy project
The Highland Council has won a national award for a project aimed at cutting the cost of heating Highland homes.   The Scottish Energy Efficiency and Health Homes Award, presented during an award ceremony held in Glasgow, recognised the Council's work to assist with reducing energy use in Highland homes through the Home Energy Efficiency Programme for Scotland - Area Based Scheme (HEEPS-ABS) and the particular drive to identify and assist homes that are in fuel poverty or vulnerable to the cost of energy.  
6/3/2017
Council To Consider Spending An Extra £1million Capital On Roads
A paper going to the Council meeting on 9 March will propose a £1 million spend of additional capital monies on roads infrastructure.   The Scottish Government, announced on 2 February 2017, an additional Capital Grant for Highland Council of £2.046 million for 2017/18 and a paper to council will ask members to consider whether to allocate £1 million of this to roads.  
5/3/2017
Redesign Board Makes Recommendations On The Redesign Of The Council
The Redesign Board met on 28 February to agree its recommendations on the redesign of the Council.   The Board proposes a significant shift to localism.  
5/3/2017
'emojional' Addition To Council Website
People looking for shortcuts to their most used pages on Highland Council's website via their Smart phones can now use Emoji to take them there faster.   Used in electronic messages and web pages, Emoji are used much like Emoticons and exist in various symbols including facial expressions, common objects, places and types of weather, and animals.  

[Printer Friendly Version]