Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  

 

Patients Rights Updated In New Code

11th October 2012

NHS Highland recently discussed the new Patients Rights Act.

The Patient Rights (Scotland) Act 2011 aims to improve patients' experiences of using
health services and to support people to become more involved in their health and health
care. The rights and responsibilities it reflects are not new, and are not enforceable by
legal action. Rather it codifies and explicitly states aspects of existing national policy and
good practice guidance.

Patients Rights and Responsibilities: The Act codifies a number of patient rights, none of
which are new or enforceable by legal action. These are grouped under the headings
Access, Confidentiality, Communication & Participation, Respect, Safety, and Comments &
Complaints. The emphasis is on consideration of individual needs and preferences and
encouraging patients to take part in decisions about their health & wellbeing. A Charter of

Patient Rights and Responsibilities were be published on the 1st October 2012 and set
out in detail what patients can expect from the NHS in Scotland and include -

Schedule of Healthcare Principles: A schedule of actions that health boards, individual
staff, and anyone that provides services on our behalf must adhere to has been developed.
These cover Patient Focus; Quality Care & Treatment; Patient Participation;
Communication; Patient Feedback; and Waste of Resources.

The Treatment Time Guarantee (TTG): The Patients Rights Act (2011) states that from 1
st October 2012 all eligible patients requiring inpatient or daycase treatment are to start
treatment within 12 weeks of the patient and clinician jointly agreeing that the treatment is
to take place. This is a legal maximum wait of 12 weeks and includes planned care for
mental health services. The following services are excluded from the TTG.
Assisted Reproduction
Obstetric Services
Organ, tissue or cell transplantation
Designated national Specialist Services for Spinal Scoliosis
Treatment of injuries, deformities or disease of the spine by an injection or
surgical intervention - exemption only until October 2013

NHS Scotland Waiting Time Guidance was published in August 2012 to provide Boards with clarity on the implementation of the Act to ensure consistency of measurement and approach in providing access to services. This includes setting this in the context of the other national waiting times standards i.e. 90% of patients to be treated within 18 weeks of referral; no patient to wait more than 12 weeks for their first outpatient appointment and no patient to wait more than 6 weeks for one any one of the 8 key diagnostic tests. The 31 day and 62 day Cancer targets remain unchanged.

The Act and supporting guidance stipulate a very comprehensive framework of written
communication with patients regarding the TTG which is a significant increase on current
practice. This may be electronically if the patient has consented to this in writing. The
guidance has identified that Health Boards must advise TTG patients in writing in each of
these instances,
1. The patient is eligible for the TTG
2. The patient is deemed indefinitely unavailable for treatment
3. The patient has been recorded as unavailable for a known period, noting start and end
dates, and any review dates
4. The patient has refused 2 or more offers of an appointment
5. The patient does not attend an agreed appointment (DNA)
6. The patient has accepted a reasonable offer of an appointment but then the patient as
cancelled 3 or more times
7. The patient is removed from the waiting list
8. To confirm a patient request to be treated in a different Health Board
9. The responsible Health Board is unable to meet the waiting time standard within its own
area
10. The patient chooses to be treated in a specific location within the Health Board
11. The patient chooses to wait for a named consultant at their own request, for continuity
of care, patient safety or for other clinical or exceptional reasons
12. If TTG is not met the Health Board must provide an explanation of why, and details of
the advice and support, and how to raise comments or complaints

Patient Advice and Support Service (PASS): A new independent service is to replace the
IAAS service (Independent Advice & Support Service) currently provided. It will be provided by the Scottish Citizens Advices Bureaux (CABx) Service. A Service Level Agreement has been agreed between CABx and the Scottish Government. This is being funded through top slicing of our budget in the region of 120K per annum, a similar amount to the cost of the IASS. The service will be provided by Patient Advisers located in CABx offices in Lochgilphead, Thurso, Golspie, Inverness, Fort William, Nairn, Kinlochbervie, Alness and Portree. The locations were agreed within the national SLA.

The PASS will provide:
 Advice about patient rights and responsibilities
 Guidance on how to raised a concern/complaint
 Practical guidance and support in making a complaint
 With patients consent make enquiries about a persons care and treatment
 Guidance on how to access person health information and with person's consent help
with accessing and interpretation of information given by healthcare professional about
health records
 Information about the appeals process against discharge from NHS continuing care
 Information about confidentiality, other support services and supporting with access to
these services.

 

Related Businesses

 

Related Articles

Health and social care phone numbers for Caithness
NHS Highland has created a handy list of telephone numbers to help improve access to healthcare services in Caithness - including a single point of contact number for community health and social care.  The information is given on a laminated double-sided A4 flyer with timely advice about the health board's services and the relevant telephone numbers for these and associated services.  
Caithness General Hospital to connect to Wick District Heating Scheme
NHS Highland has agreed that the Caithness General Hospital will be heated by energy delivered by the wood fuelled district heating scheme in Wick.   Supply of low cost renewable energy will begin immediately.  
Ward At Caithness General Closed Due To Diarrhoea and VomitingThumbnail for article : Ward At Caithness General Closed Due To Diarrhoea and Vomiting
A ward at Caithness General Hospital has been closed to new admissions and visitors are being asked to stay away while staff deal with several cases of diarrhoea and vomiting.   Bignold Wing currently has seven patients affected and samples have shown that norovirus is present in the ward.  
Statements From NHS Education Scotland (NES) and NHS Highland Regarding Training Of Junior Doctors At Caithness General
Statement From NHS Education Scotland (NES) NES quality management visit, Caithness General Hospital.   NHS Education Scotland (NES) is accountable to the General Medical Council (GMC) for assessing whether doctors in training are in an appropriate training environment.    We carried out a quality management visit to Caithness General Hospital on Friday 13rd February to assess the quality of the learning experience and learning environment for postgraduate medical trainees in line with General Medical Council Standards.  The visit was prompted by a shortage of substantive consultants in post and continued heavy reliance on locums and therefore the potential impact on the quality of training and supervision of doctors in training.  
20/9/2012
Caithness District Partnership Meeting
The new Caithness District Partnership will meet in full for the second time on Friday 28 September, as part of the new arrangements under the Planning for Integration (P4i) partnership between the NHS and The Highland Council.   Partners will consider a report from the NHS steering group, who are recommending a Stakeholder Engagement Plan.  
NHS Highland Achieves 'Exceptional' Patient Safety Rating
NHS Highland has emerged as one of the top two health boards in Scotland in a national assessment of patient safety standards.  The board has scored an "exceptional" 4.0 on a five-point scale set by the American-based Institute for Healthcare Improvement (IHI), in conjunction with Healthcare Improvement Scotland.  
Caithness Maternity Unit Receives International Recognition
The Henderson Maternity Unit at Caithness General Hospital has been re-accredited as Baby Friendly, which means it is internationally recognised by UNICEF (United Nations Children's Fund) as providing high quality support to mothers and babies.   Staff at the Wick unit were originally presented with the prestigious Baby Friendly Award in March 2010.  
Less is more - save our antibiotics!
Antibiotics are a precious resource that we risk losing within a generation if we do not safeguard their use.   This is the message from Black Isle GP Dr Gail Haddock, who is calling for much better use of antibiotics as part European Antibiotic Awareness Day.  
Special Care Baby Unit house opens
Parents of babies who are patients in Raigmore Hospital's Special Care Baby Unit (SCBU) now have access to a two-bedroom house on the Inverness hospital site, allowing parents to be close to the hospital whilst their newborn baby is in the unit.   Previously mothers were kept in a hospital bed and often the father could not be accommodated.  
Wintry launch for National Health Campaign
Health Minister Nicola Sturgeon took to the slopes with school children to highlight the importance of being prepared for winter.   The group braved the chill of a snowy winter wonderland at the SNO!zone Scotland centre in Glasgow's Xscape, to encourage everyone to take a few simple steps to ensure they can take care of themselves and their families and have their own "wonderful" festive period this year.  

[Printer Friendly Version]