Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  

 

Beware energy saving offers that demand upfront fees, but don’t be put off the Green Deal, says Trading Standards

3rd March 2014

Trading Standards officers with The Highland Council are warning consumers to be wary of paying upfront fees to companies claiming to be offering services connected with the Government’s “Green Deal” scheme.

Problems with one particular company have highlighted the dangers of upfront fees. Sales representatives calling from Green Deal Rewards Ltd, based in Airdrie, carried out unsolicited marketing telephone calls to unsuspecting Highland householders. Sales staff from the company claimed that householders were entitled to funding for “free government home improvements” under the government’s ‘Green Deal’ scheme. A number of Highland consumers agreed to pay out a fee of £149.99 in advance, in order to obtain a survey on their home and an “Energy Performance Certificate” (or EPC).

The North householders were then promised that an appointment would be made to carry out a ‘survey’. However, Trading Standards officers have since discovered that some consumers never received a visit from the company and other consumers, where a ‘survey’ had been carried on their home, are still waiting for their ‘EPC’.

Actions by Trading Standards were successful in getting several Highland consumers a refund from the company, but with the company involved now having ceased trading, further refunds via this route are extremely unlikely.

Trading Standards Manager Gordon Robb said: “Anyone who has paid money to Green Deal Rewards Ltd, but not received in full the service paid for is entitled to a refund as the company are in breach of contract. However, as the company has now ceased to trade we would like to advise all consumers who have paid for a survey to contact their card company in order to claim a refund. If they used a credit card, they should be legally entitled to a refund under credit legislation. If they used a debit card, we would advise them to put a claim in to the bank for a ‘chargeback’, which is a voluntary scheme run by the banks.”

Mr Robb was, however, also quick to stress that consumers should not be put off applying for government funding available under the ‘Green Deal’ scheme.

He said: “It will be very unfortunate if the reputation of the government’s Green Deal initiatives are adversely affected by the activities of this company. Yes, householders should always be on their guard when they receive any unsolicited phone calls or unsolicited doorstep callers to their home offering to goods or services, but at the same time, I would encourage householders who want to save money on their household fuel bills and who receive such unsolicited contacts, without committing themselves to anything, to ask for information to be sent to them and to make further enquiries. Advice on the ‘Green Deal’ Plan and other government funding can be obtained from Home Energy Scotland by accessing the Scottish Grants and Discounts database at www.energysavingtrust.org.uk/scotland/Take-action/Find-a-grant or by contacting a Home Energy Scotland advisor free on 0808 808 2282.”

Highland residents who require further advice or assistance in relation to Green Deal Rewards Ltd can contact Trading Standards either in writing or in person at:

 

Related Businesses

 

Related Articles

16/10/2017
Council gets tough on unlicensed HMO
Last week, The Highland Council issued rent suspension orders (RSO) in relation to a number of properties being operated as unlicensed houses in multiple occupation (HMO).   The orders, which have been served on the owners and tenants, mean that the tenants are no longer under any obligation to pay rent to their landlord.  
14/10/2017
Council Leader Welcomes Scottish Government's Rural Tourism Infrastructure Fund
The Leader of The Highland Council Councillor Margaret Davidson welcomed the First Minister's announcement of a Rural Tourism Infrastructure Fund to deliver much needed improvements to tourist infrastructure to support the rising numbers of visitors to the Highlands.   This comes the week after figures were published for August which showed Highland visitor attractions were performing 17% higher compared to August last year, a result that is backed by accounts from residents and businesses that the area has been hugely popular with visitors this season.  
14/10/2017
Highland is ready for winter - are you?Thumbnail for article : Highland is ready for winter - are you?
The Highland Council is ready for winter and prepared to grit council roads as the council's winter maintenance programme starts on 14 October.   Trunk roads in Highland are the responsibility of Transport Scotland and their operators Bear Scotland.  
9/10/2017
Trading Standards are looking for Test Purchasers
Trading Standards are looking for young people to take part in test purchasing exercises.  We want to find out which shops are breaking the law by selling age restricted products to young people under 18.  
3/10/2017
Killimster Moss Road OpeningThumbnail for article : Killimster Moss Road Opening
Caithness Civic leader Cllr Willie Mackay (centre) cuts the tape at the opening of the newly refurbished half mile Killimster Moss stretch of the B876 Wick to Thurso road.   Looking on are some of the Highland council workers praised for the project which was done on time and within budget.  
3/10/2017
Praise for B876 Killimster Moss road refurbishmentThumbnail for article : Praise for B876 Killimster Moss road refurbishment
Caithness Civic Leader Cllr Willie Mackay has welcomed the reopening of the B876 Killimster Moss Road.   A stretch of the Caithness Wick to Thurso road at Killimster Moss was refurbished over a four week programme of improvement and reopened on Friday 29 September.  
2/10/2017
Consultation on review of Highland polling stations
A chance to have your say.   Voters are being invited to have their say on a review of polling places throughout the Highland Council area The Council has today (Monday 2 October 2017) launched a consultation over its review of election polling districts and polling places.  
30/9/2017
£1 million for school libraries over 3 years
The Scottish Government is allocating £1 million to improve school libraries over the next three years.   Launched today by the Deputy First Minister, the School Library Improvement Fund will be open for education authorities to apply for funding on behalf of school libraries in their area.  
29/9/2017
Highland Council responds to SPA decisions on the Inverness Police Control Room
The Scrutiny Lead for The Highland Council, Cllr Matthew Reiss responded to the decisions made today by the Scottish Police Authority (SPA) at their meeting in Inverness.   He said: "We are naturally deeply disappointed by the decisions today to close the Inverness Control Room and to spread the National Database Enquiry Unit between Inverness and Govan.  
29/9/2017
Independent councillor returns in by-election - Tain and Easter Ross by-election resultsThumbnail for article : Independent councillor returns in by-election - Tain and Easter Ross by-election results
The by-election for a councillor to represent the Tain and Easter Ross Ward on The Highland Council has been won by Alasdair Rhind (Independent) who was one of six candidates who contested the vacancy.   The bi-election was brought about by the resignation of Jamie Stone following his success in the Westminster elections He joins Councillors Fiona Robertson (Independent) and Derek Louden (SNP) in representing Ward 7 on The Highland Council.  

[Printer Friendly Version]