Caithness Map :: Links to Site Map Paying too much for broadband? Move to PlusNet broadband and save£££s. Free setup now available - terms apply. PlusNet broadband.  

 

Leader thanks Citizens' Panel for their views

2nd November 2017

Resident's from across the Highlands have provided positive feedback to the council's latest Citizen's Panel survey. Each year the panel of just over 2300 adults are asked for their views on the performance of the council and to provide information on their attitudes to a range of issues affecting them, their families and their neighbourhoods.

With nearly a thousand responses, it provides important information, which helps councillors set priorities and assists with the current programme of Council redesign - aimed at providing better services, more efficiently.

Leader of the Council Margaret Davidson said: "I would like to thank members of the Citizens’ Panel for their participation and their views. This is extremely useful and valuable information. We want to provide the best possible services for residents, tailored to their priorities. This information helps us make sure we are responding to those priorities.

"For example, the Council continues to work hard to bring decision-making closer to communities and help support people to become more involved in decisions that affect them. This style of localism is a key priority in our Council Programme. It is a response to people, particularly the young, telling us they feel disengaged from decision-making in their own communities."

She continued, "I am delighted the panel members believe the Council meets or exceeds their general expectations, with a significant increasing thinking this compared to the previous year. The majority of respondents reported that the Council maintains local services, listens to local people and provides value for money."

The top three most important services for the public are; road and pothole repairs, winter road maintenance and refuse bin collections. Primary and secondary education was high on the list of important services with the 16 to 34-year age group.

Chairman of the Corporate Resources Committee, Councillor Alister Mackinnon, responding to the survey findings said, "All councillors recognise the challenge of reducing budgets. However, there has been excellent work which has been done to achieve the continued good performance across the Council and I wish to thank staff for the important part they play in delivering these services.

“In previous years we’ve responded to the panel feedback by making sure that repairing our roads and investing in our schools remain budget priorities. Unsurprisingly, reducing budgets and an increased pressure on services has seen a decline in satisfaction levels in some areas. It is clear that with further cuts projected for the next three years, current service provision is unaffordable. This means we need to place emphasis on redesign and involving the public in how we do things differently in the future."

The full 2017 survey report, provided by the UHI Centre for Remote and Rural Studies, can be accessed on our the performance web pages at:

https://www.highland.gov.uk/downloads/download/407/how_we_are_performingpublic_performance_reports

This provides further details on trends over time and graphics, including tables and pie charts. As this is a long report, running to 103 pages, a summary including highlights and areas for improvement is provided below. This year we also asked new questions on involving and developing communities and the full report also provides analysis of the short survey of those under 35 years of age using social media.

 

Related Businesses

 

Related Articles

23/11/2017
Highland Council winter road condition and school closure report for Thursday, 23 November 2017
Road condition reports by The Highland Council's Community Services for the morning of Thursday, 23 November 2017 are as follows: Caithness and North Sutherland: Most of the higher routes in north Sutherland affected with up to 100mm wet snow, some of the lower routes inland up to 50mm wet snow, all routes in Caithness affected by minor flooding.  Some of the main routes have major flooding with signage in place.  
21/11/2017
Highland Military Tattoo To End As Council No Longer To Provide Funding
The Highland Council has responded to the news that the Board of The Highland Military Tattoo have taken the decision not hold another Tattoo.   Provost of Inverness and Area Cllr Helen Carmichael said: "While we respect the decision of the Board of Directors of the Highland Military Tattoo, this is very sad news for the Highlands.  
20/11/2017
Return of unwanted brown bins
The Highland Council's chargeable garden waste brown bin collection service started on 3rd July 2017 and to date approximately 32,000 garden waste brown bin permits have been purchased.  This accounts for 48% of households that previously received the Garden Waste Collection Service.  
One Card Library PassThumbnail for article : One Card Library Pass
Pilot gives access to more than 120 libraries - and 1.6 million books.   A pilot for a single card that can be used in any library has been launched in the north east.  
17/11/2017
Success at national awards for Council's Planning ServiceThumbnail for article : Success at national awards for Council's Planning Service
The Highland Council received two awards at last week's Scottish Awards for Quality in Planning.   One Award was in the "Process" Category for the Highland eDevelopment project and the second was in the "Place" category for the Nucleus Building in Wick.  
10/11/2017
Kingussie Flood Alleviation Channel - Works Underway
The Highland Council is pleased to announce that the main phase of the work to construct the Kingussie Flood Alleviation Channel is now underway.  The project is a joint venture between the Council and Pitmain Estate and is located on the Estate's land above the village of Kingussie.  
10/11/2017
Council's Carbon Management Plan- savings achieved
The Highland Council achieved a 6% reduction in its year-on-year carbon emissions in 2016/17, equivalent to a saving of over 4,000 tonnes of CO2.   In addition, thanks to a variety of energy efficiency measures implemented throughout the organisation, the Council saved almost £180k compared to the previous year, despite increasing energy costs.  
10/11/2017
Views sought on new developer contributions guidance
Communities and developers will be invited to have their say in shaping a refreshed approach to dealing with developer contributions for developments across Highland.   At today's Environment, Development and Infrastructure Committee, members gave the go ahead for a six week public consultation on the Draft Developer Contributions Supplementary Guidance which will begin in early 2018.  
8/11/2017
Highland Parent Council Partnership conference
Parent representatives from 206 Parent Councils across the Highland region have been invited to attend the Highland Parent Council Partnership conference which will be held on Saturday 18 Nov 2017 from 9:30am to 3:30pm.   Guest speaker at the conference - to be held at Highland Council, Headquarters, Glenurquhart Road, Inverness - will be John Swinney MSP, Deputy First Minister of Scotland and Cabinet Secretary for Education and Skills.  
8/11/2017
Online register introduced for animal establishment licensing
The Highland Council have reviewed and updated the administrative procedures around miscellaneous and animal establishment licensing making it easier for people to access information and provide feedback.   An online register of all applications is now published on the Council's website and the procedures are clear on how individuals or groups can raise concerns or object to applications for these types of licence.  

[Printer Friendly Version]