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Monday to Friday 9.30am - 4.30pm Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005. During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602. The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available. Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance. The public can still access help and advice from service point staff by telephone and webchat services. Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated: COVID-19 Freephone Helpline - 0300 303 1362 Council house repairs, pest control, housing applications and rent enquiries - 01349 886602 Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk Roads, flooding and street lighting - Emergency reports only - 01349 886601 Domestic and commercial waste issues - 01349 886603 Garden waste - 9am to 4pm Monday to Friday - 01349 886660 Make a payment by debit or credit card - 01349 886605 Elections helpline - 01349 886657 Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604 Social Work Childrens Services - 01463 644460 Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays. Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004 Help available to reduce business rates – 01463 702894 Advice for Business - 01463 713889 Or by email for: Licensing - licensing@highland.gov.uk Landlord Registration - landlord.registration@highland.gov.uk Elections helpline - election@highland.gov.uk For electoral registration queries - ero@highland.gov.uk Environmental Health – envhealth@highland.gov.uk

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