Council Service Centre Opens at Weekend
8th January 2010
The Highland Council is responding to the high number of enquiries received from the public about the bad weather to open its Customers Service Centre this weekend.
The Centre will be operational between 9 am - 5 pm on both Saturday and Sunday.
The number is 01349 886606.
The Service Centre, which is based in Alness, has dealt with an average of more than 1,700 calls each day since Monday 4 January. This is a rise of 15%.
The public is asked to use this number if they have queries about school openings and roads and housing issues.
Councillor Carolyn Wilson, Chairman of the Resources Committee said: "At an extremely busy time staff at our service centre have been efficiently and very professionally dealing with a huge amount of calls from members of the public on a wide range of issues including transport, heating, and travel problems due to the severe weather conditions. The levels of calls have never been so high and it is a credit to all the staff that they have managed to cope so well. I would like to thank them for their hard work and assure anyone contacting the council that our priority is to deal with all calls as promptly and as effectively as possible."
The Council operates an emergency out of hours service. This number should be used out with the opening hours of the Service Centre.
The Council's out of hours emergency numbers are: - Social Work and TEC Services - 0845 769 7284; Housing - 0845 700 2005.
Recent outcomes of Redesign work were noted by Members at yesterday's Highland Council meeting. In the first year of the programme, 8 redesign projects were undertaken using a "Lean" approach and 36 staff have been trained as facilitators.
Motorists are being advised that The Highland Council is currently preparing to carry out resurfacing works at the following locations: • B862 Fort Augustus - Whitebridge - Torness - Dores – Inverness Road; specifically at Errogie Village (North Gateway), Errogie Village (South Gateway), and Compass Farm; and • B851 Errogie – Strathnairn – Daviot Bridge – Culloden Moor Road; specifically at Aberarder House. Advanced works notification signage will be provided at various locations from Thursday 15 March 2018.
The Highland Council has agreed a capital programme of £482m over the next 5 years. The Highland Council serves the largest geographical area in Scotland (over 30%) and has just under £2bn of assets on its balance sheet comprising, amongst other things, 203 operational schools, over 6,700km of roads and over 2,000 properties.
The Highland Council's Enforcement Officers have stepped up patrols in Caithness in a move to tackle the problem of littering, fly tipping and dog fouling. A number of fixed penalty notices have been issued recently including an £80 fine for dog fouling in the Stafford Lane and Back Bridge area of Wick, a £200 fine for fly-tipping on Ackergill Street and another £80 fine for dog fouling in Lybster.
Speaking ahead of today's Council meeting to agree the Council's Capital Programme for 2018/19 to 2022/23, Cllr Margaret Davidson, Leader of the Highland Council said:- "This programme delivers significant investment in a range of key projects across the Highlands. We are investing in schools, roads, bridges, harbours and flood prevention schemes that will benefit our communities.
Highland Council is to make a special case for extra capital investment in the road infrastructure after a winter period which has seen the Highlands battered by some 57 days of severe weather. Highland Council area is particularly subject to severe winter weather, which has a significant impact on the roads and other infrastructure.
Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting. The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.
The £48.5m Wick Community Campus built by Morrison Construction has been announced as a finalist at the Royal Town Planning Institute (RTPI) Awards for Planning Excellence 2018. The project is entered in the category for "Excellence in Planning for a Successful Economy" against eight other finalists from across the UK with the winner to be announced during a ceremony at Milton Court Concert Hall on 24 May 2018.
A Partnership for Procurement event was held in Inverness today (Thursday 6 March) to raise awareness and the capability of the third sector to successfully bid, supply and deliver services for the public sector. Partnership for Procurement (P4P) is a new initiative funded through the Scottish Government's 10 Year Social Enterprise Strategy; supporting social enterprises and third sector organisations to better access public contracts and build partnerships.
Across the Northern Alliance local authorities an exciting project has been rolled out to raise attainment in literacy, language and communication. The programme is being delivered in around 50% of primary schools across the Northern Alliance and is aimed at supporting practitioners to take a developmental approach to supporting early literacy development.
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