Membership & Marketing Executive

Purpose of Post
The Membership & Marketing Executive will play a key role in growing, supporting and retaining Chamber membership, while also developing and delivering marketing and brand activity for North Highland Chamber of Commerce and its associated brands, including Venture North and Live North.

The post holder will work within a dynamic team, engaging directly with businesses, partners, and stakeholders across rural and remote communities, and ensuring that Chamber services, events and campaigns are effectively promoted and delivered.

About North Highland Chamber of Commerce
North Highland Chamber of Commerce is a dynamic, member-led organisation at the heart of business growth across the North Highlands. We connect and champion businesses of all sizes, influence decision-makers, and work collaboratively with partners to strengthen our regional economy. Agile, ambitious and deeply rooted in our place, the Chamber offers an exciting environment for people who want their work to make a real impact for businesses and communities alike.

Key Role Duties/Responsibilities
Membership Development & Engagement
Proactively support the recruitment, retention and engagement of Chamber members, with a focus on micro-businesses and rural enterprises
Act as a key point of contact for members, handling enquiries and building long-term relationships
Support the delivery of membership communications, renewals and onboarding
Represent the Chamber at events, meetings and outreach activity across the North Highlands
Marketing, Communications & Brand
Plan and deliver integrated marketing activity to promote Chamber services, events and initiatives
Support and develop the brands Venture North and Live North, ensuring consistent messaging and strong visibility
Create engaging written and digital content for websites, newsletters, email campaigns and social media
Manage and maintain online platforms, including social media channels, CRM systems, Mailchimp, Eventbrite and content management systems
Monitor engagement and support reporting on marketing activity
Events & Campaign Support
Support the planning, promotion and delivery of events, workshops and campaigns
Work with partners and external stakeholders to maximise reach and impact
Ensure marketing activity is aligned to business support priorities and member needs
Administration & Systems
Maintain accurate records using CRM and business systems
Use Microsoft Office packages effectively to manage communications, data and reporting
Contribute to internal planning, reporting and continuous improvement
General Responsibilities
Work independently with minimal supervision, managing competing priorities effectively
Travel across Caithness, Sutherland and wider Highlands as required
Uphold the values, reputation and professionalism of North Highland Chamber of Commerce
The position offers a fantastic opportunity to be part of a dynamic team with a big reach, in a professional, proactive and forward-thinking organisation, supporting regional businesses.

Person Specification
Essential Criteria
Experience & Knowledge
Proven experience in marketing and/or sales, ideally within a membership-based or business support organisation
Experience of working with rural communities and micro-businesses
Experience using digital and social platforms, including social media, CRM systems, Mailchimp, Eventbrite and content management systems
Experience using business support systems and Microsoft Office packages
Skills & Abilities
Ability to work with minimal supervision, demonstrating motivation and effective use of own initiative
Strong organisational skills with the ability to independently prioritise workloads
Dynamic and flexible approach, with a willingness to respond to conflicting project demands
Excellent oral communication skills, with confidence in building professional relationships with external partners
Excellent written communication skills, with the ability to tailor messages for different audiences and formats
Personal Attributes
Positive, proactive and solutions-focused mindset
Professional and approachable when representing the Chamber
Collaborative, while confident working independently
Other Essential Requirements
Based in Sutherland, with a strong understanding of the North Highlands
Full, clean UK driving licence
Access to reliable transport
Desirable Criteria
Experience working in economic development, business support or membership organisations
Knowledge of Chamber of Commerce or similar networks
Experience supporting events, campaigns or funded projects
How to apply
Please send a full CV along with a brief as to why you are the best applicant for the post. The brief should be a maximum of 2 A4 sheets. Please ensure the brief shows evidence of the criteria in both the job and person specification.

Those shortlisted for interview will be required to make a presentation and as part of the interview process.

CV and letter should be e-mailed to Donna Chambers, Deputy Chief Executive recruitment@northhighlandchamber.com

Our Ref: CBIJV-234

More details for North Highland Chamber of Commerce - Formerly Caithness Chamber of Commerce