Tax Helpline To Support Businesses Affected By Coronavirus (covid-19)
26th March 2020
New HMRC helpline launched to help businesses concerned about paying their tax due to coronavirus (COVID-19).
HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).
The helpline allows any business or self-employed individual who is concerned about paying their tax due to coronavirus to get practical help and advice. Up to 2,000 experienced call handlers are available to support businesses and individuals when needed.
If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC's helpline for help and advice: 0800 024 1222
For those who are unable to pay due to coronavirus, HMRC will discuss your specific circumstances to explore:
agreeing an instalment arrangement
suspending debt collection proceedings
cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately
The helpline number is 0800 024 1222 - and is an addition to other HMRC phone contact numbers.
Opening hours are Monday to Friday 8am to 4pm. The helpline will not be available on Bank Holidays.
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What to do
Contact HM Revenue and Customs (HMRC) as soon as possible if you have missed your payment. How you contact HMRC depends on what you need to pay.
You have to pay interest if you pay late. You may avoid penalties by contacting HMRC as soon as possible.
If you cannot pay because of Coronavirus
Call the HMRC Coronavirus helpline.
HMRC Coronavirus Helpline
Telephone: 0800 015 9559
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Find out about call charges
If you cannot pay your Self Assessment tax bill
If you've filed your return and owe less than £10,000 you might be able to arrange to pay in instalments online. https://www.access.service.gov.uk/login/signin/creds
You do not need to contact HMRC if you have set up a payment plan online.
Call the Self Assessment helpline if you've missed your payment date or you cannot use the online service.
Self Assessment Payment Helpline
Telephone: 0300 200 3822
Monday to Friday, 8am to 4pm
Find out about call charges
If you cannot pay other taxes
If you've received a payment demand, like a tax bill or a letter threatening you with legal action, call the HMRC office that sent you the letter.
Call the Payment Support Service if you have not received a bill or letter.
Payment Support Service
Telephone: 0300 200 3835
Monday to Friday, 8am to 4pm
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If you cannot pay your tax bill on time
Before you contact HMRC
You'll need to know:
your reference number (for example, your 10-digit Unique Taxpayer Reference or VAT reference number)
the amount of the tax bill you're finding it difficult to pay and the reasons why
what you’ve done to try to get the money to pay the bill
how much you can pay immediately and how long you may need to pay the rest
your bank account details
What happens when you contact HMRC
HM Revenue and Customs (HMRC) will ask you about:
your income and expenditure
your assets, like savings and investments
what you’re doing to get your tax payments back in order
HMRC will decide whether you should be able to pay immediately. If you cannot, they’ll decide whether you’ll be able to get your payments back on track with more time.
You’ll be asked more in-depth questions if you’ve been given more time to pay before. In more complex cases HMRC may ask for evidence before they make a decision.
