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Tax Helpline To Support Businesses Affected By Coronavirus (covid-19)

26th March 2020

New HMRC helpline launched to help businesses concerned about paying their tax due to coronavirus (COVID-19).

HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).

The helpline allows any business or self-employed individual who is concerned about paying their tax due to coronavirus to get practical help and advice. Up to 2,000 experienced call handlers are available to support businesses and individuals when needed.

If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC's helpline for help and advice: 0800 024 1222

For those who are unable to pay due to coronavirus, HMRC will discuss your specific circumstances to explore:

agreeing an instalment arrangement

suspending debt collection proceedings

cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately

The helpline number is 0800 024 1222 - and is an addition to other HMRC phone contact numbers.

Opening hours are Monday to Friday 8am to 4pm. The helpline will not be available on Bank Holidays.


What to do

Contact HM Revenue and Customs (HMRC) as soon as possible if you have missed your payment. How you contact HMRC depends on what you need to pay.

You have to pay interest if you pay late. You may avoid penalties by contacting HMRC as soon as possible.

If you cannot pay because of Coronavirus

Call the HMRC Coronavirus helpline.

HMRC Coronavirus Helpline

Telephone: 0800 015 9559

Monday to Friday, 8am to 8pm

Saturday, 8am to 4pm

Find out about call charges

If you cannot pay your Self Assessment tax bill

If you've filed your return and owe less than £10,000 you might be able to arrange to pay in instalments online.

You do not need to contact HMRC if you have set up a payment plan online.

Call the Self Assessment helpline if you've missed your payment date or you cannot use the online service.

Self Assessment Payment Helpline

Telephone: 0300 200 3822

Monday to Friday, 8am to 4pm

Find out about call charges

If you cannot pay other taxes

If you've received a payment demand, like a tax bill or a letter threatening you with legal action, call the HMRC office that sent you the letter.

Call the Payment Support Service if you have not received a bill or letter.

Payment Support Service

Telephone: 0300 200 3835

Monday to Friday, 8am to 4pm


If you cannot pay your tax bill on time

Before you contact HMRC

You'll need to know:

your reference number (for example, your 10-digit Unique Taxpayer Reference or VAT reference number)

the amount of the tax bill you're finding it difficult to pay and the reasons why

what you’ve done to try to get the money to pay the bill

how much you can pay immediately and how long you may need to pay the rest

your bank account details

What happens when you contact HMRC

HM Revenue and Customs (HMRC) will ask you about:

your income and expenditure

your assets, like savings and investments

what you’re doing to get your tax payments back in order

HMRC will decide whether you should be able to pay immediately. If you cannot, they’ll decide whether you’ll be able to get your payments back on track with more time.

You’ll be asked more in-depth questions if you’ve been given more time to pay before. In more complex cases HMRC may ask for evidence before they make a decision.