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Highland Council : Wick Service Point

Monday to Friday 9.30am to 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing -
Landlord Registration -
Elections helpline -
For electoral registration queries -
Environmental Health –

01349 886606


Postal Address
Highland Council : Wick Service Point
Caithness House
Market Square

Opening Hours

Sunday :
Monday :
09:00am - 5:00pm
Tuesday :
09:00am - 5:00pm
Wednesday :
09:00am - 5:00pm
Thursday :
09:00am - 5:00pm
Friday :
09:00am - 5:00pm
Saturday :

News for Highland Council : Wick Service Point

Improving Behaviour Issues - Funding To Address Problems At The Root
Education Secretary Jenny Gilruth has announced £900,000 in new funding for staff to tackle poor behaviour and attendance in schools.   The funding will be provided directly to local authorities to train support staff to respond to new challenges and develop behaviour management strategies in schools post COVID.  
Highland Winter Roads Report - Wednesday 29 November 2023Thumbnail for article : Highland Winter Roads Report - Wednesday 29 November 2023
The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.   It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.  
New Bins For All - Waste Services Projects In HighlandThumbnail for article :  New Bins For All - Waste Services Projects In Highland
Members at today's (29 November 2023) Communities and Place Committee were updated on a series of Waste Projects and approved Highland Council's amended Household Waste Policy.   An update was provided on the progress of the phased introduction of waste and recycling collection service changes, which is being funded through the Scottish Government Recycling Improvement Fund (RIF).  
Maximising Achievement For Young People
An insightful presentation on the approach to maximise the achievements of young people was heard at the Council's Education Committee.   Dr James Vance, Head Teacher at Culloden Academy, explained his school’s raising attainment strategy.  
Deadline Approaches For Ten Contested Community Councils
With a week to go until the Highland Community Council elections The Highland Council is reminding anyone who has not yet posted their ballot paper that there is still time to do so.   Postal ballots for the ten contested community councils must be completed and returned by the deadline of 12 noon on Monday 27 November 2023.  
Cost Of Living Campaign Urges Parents And Carers To Seek Help Before Reaching Financial Crisis Point
The cost-of-living crisis has led to very tough times for many families in the Highlands and throughout Scotland.   Rocketing food and energy prices have been very challenging for everyone, but especially for families on low incomes who already have money worries.  
Highland Council's First Ever Virtual Jobs Fair Hailed A Success
Highland Council's Employability Team say the local authority’s first Virtual Jobs Fair held last week was a great success.   The event, which was held on Wednesday 15 November, targeted winter work opportunities on the Isle of Skye and Raasay, following the end of many seasonal roles to cover the busy visitor period.  
Highland Highlife Facilities Again Under The Microscope As Budget Deficit Continues
The latest Highland Highlife report to the Highland council Education Committee on Thursday 23 November 2023 sets out the current financial position and actions taken to address many issues.   Since its inception in 2011 Highland Highlife as a registered charity has saved the Highland council many millions of pounds.  
Community, Sports And Leisure Facility Strategy For Highland
The Education Committee of Highland Council will on Thursday 23 November 2023 discuss an updated strategy on Community, Sports And Leisure Facilities.   This report proposes a two-stage approach to the development of vibrant community hubs in Highland communities incorporating community, sports, leisure, library, and other services as follows: i.  
Take Part In The Council's Budget Challenge - Council Budgets Are Facing Huge ProblemsThumbnail for article : Take Part In The Council's Budget Challenge  - Council Budgets Are Facing Huge Problems
Highland Council's engagement with communities and staff will help to inform the budget proposals and consequent decisions which will be made in February 2024.  This includes allocating resources to deliver the Council's strategic priorities and enable the best outcomes across the Highlands.  

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