Highland Council : Wick Service Point

www.highland.gov.uk

Monday to Friday 9.30am to 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Wick Service Point
Caithness House
Market Square
Wick
Caithness
KW1 4AB



Opening Hours

Sun :
Closed
Mon :
9:00am - 5:00pm
Tue :
9:00am - 5:00pm
Wed :
9:00am - 5:00pm
Thu :
9:00am - 5:00pm
Fri :
9:00am - 5:00pm
Sat :
Closed




News for Highland Council : Wick Service Point

Today : Local Authority

New ‘Better Off Calculator’ to support Highland residents and improve financial outcomes

The cost of living continues to place significant pressure on household finances, which affects the affordability of essential goods and services, particularly home energy, food and fuel.   As these pressures persist, access to high‑quality advice, and clear information about the financial help and support available to residents across Highland is more important than ever.  

Yesterday : Local Authority

Highland Council agrees to consult on major investment in Thurso schools

Highland Council’s Education Committee has (3 June 2026) agreed to launch a statutory consultation on proposals to transform education provision in Thurso.   The decision marks an important step in shaping future investment in Thurso’s schools, giving pupils, parents, staff and the wider community the opportunity to help influence how modern, high quality education provision is developed for the town.  

3/6/2026 : Local Authority

Areas of Linguistic Significance - an opportunity to put Highland communities at the heart of Gaelic development

On Wednesday this week (3 June) The Highland Council is aiming to take a major step forward in strengthening its support for Gaelic, recognising the linguistic, educational, historical and cultural connections which exist right across our region.   Highland Council’s Gaelic Committee is to consider a recommendation to adopt a Highland‑wide designation as an Area of Linguistic Significance (ALS) for Gaelic under the Scottish Languages Act 2025.  

3/6/2026 : Local Authority

 
New Access Rangers begin patrols across Highland for the 2026 season

Last week marked the start of patrols for The Highland Council’s 2026 Seasonal Access Rangers team, a dedicated group working to promote responsible enjoyment of the Highlands natural environment.   Funded by The Highland Council, the team will play a key role in supporting visitors and local communities.  

2/6/2026 : Local Authority

Applications open for Education Maintenance Allowance 2026/27

All eligible young people are being encouraged to apply for a weekly, term time allowance of £30 per week from August 2026.   The Highland Council administers Education Maintenance Allowance (EMA) in respect of eligible young people from across its 29 secondary schools.  

2/6/2026 : Local Authority

Highland Council and NHS Highland Launch Highland Power of Attorney Month

NHS Highland and The Highland Council have today launched Highland Power of Attorney Month.   Highland Power of Attorney Month is a joint public awareness campaign running throughout June 2026 to encourage every adult across the Highland region to consider putting a Power of Attorney (PoA) in place.  

2/6/2026 : Local Authority

Committee approves continued investment in nature restoration across Highland communities

Nature Restoration Fund update to Economy & Infrastructure Committee Members of The Highland Council’s Economy and Infrastructure Committee have reaffirmed their commitment to supporting community-led projects and Council initiatives that protect and enhance the natural environment.   The Nature Restoration Fund report provided Members with an update on the Scottish Government-funded programme.  

2/6/2026 : Local Authority

£397, 317 Available for Community Projects in Caithness - Time To Apply

At The Highland Council’s Economy & Infrastructure committee held on 28 May 2026, members agreed the distribution of Highland Coastal Communities Funding (HCCF) allocation across the local area committees.   HCCF funding is allocated to Highland Council from the Scottish Government.  

2/6/2026 : Local Authority

 
New West Highland Way route offers an improved option into Fort William

Walkers finishing the West Highland Way now have a new, scenic option as they arrive into Fort William Town Centre.   The West Highland Way is internationally recognised as one of the world’s top long-distance walks.  

29/5/2026 : Local Authority

Highland councillors back new ‘Dark Skies’ planning policy

Highland councillors have agreed to take forward a new planning policy aimed at reducing light pollution across the region.   At a meeting of The Highland Council’s Economy and Infrastructure Committee held (Thursday 28 May 2026), members supported the proposed Dark Skies Draft Planning Policy, which will guide lighting requirements in new developments.  

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