Highland Council : Wick Service Point

www.highland.gov.uk

Monday to Friday 9.30am to 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Wick Service Point
Caithness House
Market Square
Wick
Caithness
KW1 4AB



Opening Hours

Sun :
Closed
Mon :
9:00am - 5:00pm
Tue :
9:00am - 5:00pm
Wed :
9:00am - 5:00pm
Thu :
9:00am - 5:00pm
Fri :
9:00am - 5:00pm
Sat :
Closed




News for Highland Council : Wick Service Point

Today : Local Authority

Apply For Education Maintenance Allowance If you are 16 to 19 years old

If you are 16 to 19 years old, at school or college, and come from a low-income household you may be able to get financial help from an Education Maintenance Allowance (EMA).   EMA is a weekly allowance of £30 per week, paid during term time.  

22/6/2026 : Local Authority

A Tale of Two Schools - Is Thurso Next? As Moray Council Shelves £100million school plan for Buckie

When Moray Council officially shelved plans for a new Buckie High School, it sent a shockwave through communities across the north of Scotland.  The message was clear: in the current economic climate, even the most desperate promises of new school builds can vanish overnight when balanced against a massive budget deficit.  

22/6/2026 : Local Authority

 
Highland Council launches new platform to improve online engagement

The Highland Council has today (Monday 22 June) launched a new online engagement platform which will transform how residents, communities and visitors engage with consultations.   The easy-to-use platform allows anyone to quickly see what projects and proposals are open for consultation and engagement.  

19/6/2026 : Local Authority

 
Highland creatives help shape UK City of Culture 2029 bid

Cultural artists and creators from across the Highlands have gathered at Strathpeffer Pavilion to share their ideas and ambitions for the Inverness-Highland bid for UK City of Culture 2029.   The bid, which is being taken forward under the name Beò 2029 the Gaelic word for living brought together around 80 creative practitioners from across the region for a cultural conversation exploring what culture means in the Highlands, what stories the region wants to tell, and the legacy for the future.  

18/6/2026 : Local Authority

 
Great Glen Way route improvements now open

A new improved section of the Great Glen Way is now open, offering walkers, wheelers and visitors a safer and more scenic way to experience this popular trail.   The Highland Council has completed work on over 3km of the route, moving it away from the public road and onto a new off‑road path.  

14/6/2026 : Advisory / Counseling Services

When the Money Moves South: How HIE’s Shrinking Budget Has Hit Caithness and Why “Record Funding” Doesn’t Mean What It Used To

For decades, Highlands and Islands Enterprise was the economic backbone of the far north.  It wasn’t perfect, but it was one of the few institutions that understood the basic truth of life in Caithness: distance costs money, and if the state doesn’t step in, the market won’t.  

14/6/2026 : Local Authority

How Caithness Can Strengthen Its Case for Major Capital Investment in an Era of Shrinking Budgets

Caithness has reached a moment where the old assumptions about public investment no longer hold.  For decades, the region could rely on a three‑pillar system: HIE to drive economic development, Scottish Enterprise and national programmes to support growth, and Highland Council to deliver the infrastructure that underpins daily life.  

11/6/2026 : Local Authority

Highland Council's £20 Million Transformation Gamble – What Happens if the Savings Never Arrive?

For most people, council committee papers and audit reports are not the sort of documents that attract much attention.  They are full of technical language, financial terminology and governance structures that can make even the most determined reader give up after a few pages.  

8/6/2026 : Local Authority

Hop on Board: £2 Bus Fares Make Exploring the Highlands Easier Than Ever

£2 Bus Fare Scheme Drives Accessible and Sustainable Travel Across the Highlands With the school holidays approaching, The Highland Council is encouraging residents and visitors to make the most of the £2 single fare cap on its in-house bus services.   The initiative is helping to make public transport more accessible and affordable, particularly for families looking for low-cost ways to travel during the summer months.  

7/6/2026 : Local Authority

Apprenticeship pathways to build a future Highland workforce

Highland Council's education committee members have praised the apprenticeship programmes offering more young people the chance to learn skills and equip them for the world of work.   Foundation Apprenticeships (FAs) and Modern Apprenticeships (MAs) in Highland are growing strongly, with participation now well above national averages.  

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