Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

Yesterday : Local Authority

Help Shape Highland's Future: Call for Ideas Extended Until November

Communities, businesses and residents are being given extra time to share ideas that will influence future development and land use across Highland.   The Highland Council has an open Call for Ideas survey, which is inviting people to share ideas on future development and long-term land use in Highland.  

12/9/2026 : Local Authority

Caithness This Week A Region Facing Big Decisions on Energy, Money and Its Future

Caithness has had a busy week, although the individual stories might not initially appear to have much in common.   Look a little more closely, however, and a pattern begins to emerge.  

10/9/2026 : Local Authority

 
Highland Council welcomes funding boost to support households struggling with fuel costs

The Highland Council has welcomed an increase of £750,000 of funding from the SSE Renewables Highland Sustainable Development Fund to support private householders experiencing extreme fuel poverty in Highland.   The two-year grant will support the delivery of the Council’s Energy Efficient Scotland: Area Based Scheme (EES:ABS), funded by The Scottish Government, which funds energy efficiency home improvements that can help lower fuel costs and improve living conditions for Highland residents.  

9/9/2026 : Local Authority

From Abeyance to 18 Candidates: What Has Happened to Latheron, Lybster & Clyth Community Council?” 18 Candidates For 6 Seats

Following the close of nominations on Monday 7 September noon, the statements of persons nominated for each community council have been published on the council’s website.  Now able to confirm that out of 20 Community Councils seeking membership, 15 have formed, 4 have not formed and 1 may require an election as they exceed the number of available vacancies.  

9/9/2026 : Local Authority

 
Why Are Scottish Pupils Falling Behind England? The PISA Results Demand a Rethink

There are few subjects more important to parents than the education their children receive.  It determines not only what they know when they leave school, but increasingly their opportunities throughout adult life.  

9/9/2026 : Local Authority

Councillors set to challenge huge Highland powerline plan

Highland councillors are set to reaffirm their opposition to a massive new 400kV powerline stretching across the region when they meet today.   The North and South Planning Committees are joining forces to consider the proposed Spittal–Loch Buidhe–Beauly transmission project, one of the biggest electricity infrastructure schemes ever proposed in the Highlands.  

7/9/2026 : Local Authority

 
Highland Council opens statutory public consultation on a Tiered Fixed-Amount Visitor Levy proposal

All residents, businesses, community groups and visitors are being encouraged to have their say on a proposal for a tiered fixed-rate amount Visitor Levy in Highland.  The public consultation survey is now open (Monday 7 September) for a 12-week statutory period.  

6/9/2026 : Local Authority

Highland's £2.1 Billion Promise - Big Plans Meet a Very Different Financial Reality

£2.1 billion is a difficult number for most people to comprehend.   It is so large that it can make almost any announcement sound impressive.  

4/9/2026 : Local Authority

 
Eilidh Primrose is the New Highland Youth Convener

The Highlands has a new young people’s champion after confirmation that Eilidh Primrose has taken up the role of Highland Youth Convener for 2026-27.   Twenty-two-year-old Eilidh, who lives in Inverness, is the 18th person appointed to the position and has taken over from Leah McBain.  

1/9/2026 : Local Authority

What Changes in Highland Today? New Rules for Private Hire Drivers and a Fresh Garden Waste Year

For most people in Highland, 1 September is simply the start of another month.  But today also marks the beginning of two changes introduced by Highland Council which will affect different groups of residents.  

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