Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service Point Monday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB

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News for Highland Council : Thurso Service Point

24/12/2025 : Local Authority

Highland Chief Social Work Officer elected as Convenor of Social Work Scotland

Fiona Duncan has been elected as Convenor of Social Work Scotland, the professional leadership body for the social work and social care professions. Congratulating her on her appointment, Cllr David Fraser, Chair of Highland Council's Health Social Care and Wellbeing Committee said: "I am absolutely delighted to learn of Fiona's appointment as Chair of Social Work Scotland.

23/12/2025 : Local Authority

Council receives top award for Catch The Bus Month 2025 campaign

Bus Users UK have awarded their 2025 Catch the Bus Month Local Authority Engagement Award to The Highland Council. The Council was one of 376 official Partners signed up to this year's Catch the Bus Month, promoting the huge benefits of bus travel and encouraging more people to get on board.

21/12/2025 : Local Authority

Highland Council's Finances - Rural Realities, Structural Pressures and the Consequences for Local Services

Highland Council offers a stark illustration of the financial challenges facing Scottish local government, amplified by geography and demography. Covering a vast, sparsely populated area, Highland must deliver services across long distances with limited economies of scale.

19/12/2025 : Local Authority

Festive waste collections in Highland

Some householders will have a change of collection day over the festive period. If you are affected, a sticker will be placed on your bin with details of the collection days.

17/12/2025 : Local Authority

Highland Council Looks to Expand Air Services To Aberdeen And Edinburgh From Wick With New Contract

The Highland Council has announced the publication of an Invitation to Tender for the next round of the Wick Public Service Obligation (PSO). This procurement seeks to secure an operator for lifeline air services from Wick John O'Groats Airport beyond 31 March 2026.

17/12/2025 : Local Authority

Local authority total and vacant housing stock, Scotland, March 2025

There were 327,746 local authority housing stock units as of March 2025. 3.0% of the total local authority stock was vacant, however this includes stock that will be demolished or cannot be currently let as it needs modernisation.

11/12/2025 : Local Authority

Exciting Career Opportunities With The Highland Council Now Open For Applications

# 10 December 2025 Career opportunities with The Highland Council The Highland Council is looking to fill a variety of posts relating to civil engineering and flood risk management based in locations across the area. Included are opportunities specifically for civil engineering graduates and technicians, providing the ideal job with career progression for anyone recently qualified and ready for a varied and interesting role.

8/12/2025 : Local Authority

What the NC500 Research Projects Are Designed to Do - and Why They Matter for the Highlands

As the North Coast 500 approaches its tenth anniversary, it has become one of Scotland's most well-known tourism success stories. The 516-mile loop around the far north of the Highlands has been celebrated internationally, marketed as a world-class road trip, and credited with transforming visitor numbers in some of Scotland’s most remote areas.

7/12/2025 : Local Authority

Are Scottish Councils Quietly Reversing Outsourcing? A Look at Insourcing, Cuts and the Highland IT Shift

A notable article in the Guardian on 6 December 2025 noted the high sums being paid by London councils outsourcing services to private firms. The article starts with the reduction in council funding by UK government since 2010.

7/12/2025 : Local Authority

Help Shape the Future of Thurso

The Highland Council is inviting people that live, work, or study in Thurso, to come along to the public consultation events to have their say. This is an opportunity to help shape the future of Thurso, to gather views and ideas.

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