Highland Council : Thurso Service Point
Monday to Friday 9.30am - 4.30pm
Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.
Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.
The public can still access help and advice from service point staff by telephone and webchat services.
Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:
COVID-19 Freephone Helpline - 0300 303 1362
Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk
Roads, flooding and street lighting - Emergency reports only - 01349 886601
Domestic and commercial waste issues - 01349 886603
Garden waste - 9am to 4pm Monday to Friday - 01349 886660
Make a payment by debit or credit card - 01349 886605
Elections helpline - 01349 886657
Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
Social Work Childrens Services - 01463 644460
Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.
Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004
Help available to reduce business rates – 01463 702894
Advice for Business - 01463 713889
Or by email for:
Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk
Telephone
01349 886606
Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB
News for Highland Council : Thurso Service Point
11/12/2025
Exciting Career Opportunities With The Highland Council Now Open For Applications
# 10 December 2025 Career opportunities with The Highland Council The Highland Council is looking to fill a variety of posts relating to civil engineering and flood risk management based in locations across the area. Included are opportunities specifically for civil engineering graduates and technicians, providing the ideal job with career progression for anyone recently qualified and ready for a varied and interesting role.
8/12/2025
What the NC500 Research Projects Are Designed to Do - and Why They Matter for the Highlands
As the North Coast 500 approaches its tenth anniversary, it has become one of Scotland's most well-known tourism success stories. The 516-mile loop around the far north of the Highlands has been celebrated internationally, marketed as a world-class road trip, and credited with transforming visitor numbers in some of Scotland’s most remote areas.7/12/2025
Are Scottish Councils Quietly Reversing Outsourcing? A Look at Insourcing, Cuts and the Highland IT Shift
A notable article in the Guardian on 6 December 2025 noted the high sums being paid by London councils outsourcing services to private firms. The article starts with the reduction in council funding by UK government since 2010.7/12/2025
Help Shape the Future of Thurso
The Highland Council is inviting people that live, work, or study in Thurso, to come along to the public consultation events to have their say. This is an opportunity to help shape the future of Thurso, to gather views and ideas.
4/12/2025
Have your say in Thurso's future £100million investment by attending public consultation events
Thurso is to benefit from £100m investment in education and community facilities and are rolling out the first phase of public consultations on 9 and 10 December 2025. The Highland Council is inviting people that live, work, or study in Thurso, to come along to the public consultation events to have their say; this is an opportunity to help shape the future of Thurso, to gather views and ideas.4/12/2025
Highland Council is reaching out for views to shape its next 26/27 budget.
As it looks to set out its forthcoming priorities, the council is seeking involvement from members of the public, including businesses, community groups, parents, and young people. All their opinions are going to be crucial in deciding how Highland Council will take on its budget challenge for 2026-2027.4/12/2025
Council welcomes Visitor Levy flexibility plan
The Highland Council welcomes moves by the Scottish Government to introduce greater flexibility on how it could design a Visitor Levy Scheme for consultation. The Visitor Levy (Scotland) Act 2024 currently provides local authorities with discretionary powers to implement percentage-based levies following statutory consultation.2/12/2025
Finding new owners for empty homes - Scheme launched to help return more empty homes to active use
A new online portal has been launched to bring empty homeowners together with prospective buyers or developers with the aim of facilitating more properties to be used as homes again. Covering the whole of Scotland, this builds on the success of local pilots, referred to as "matchmaker schemes".1/12/2025
Consideration for short term let control area in Skye and Raasay
Steps towards introducing a short term let control area have been considered by Highland Council's Isle of Skye and Raasay area committee. On Monday (1 December 2025) the committee heard evidence to justify the grounds for the introduction of a Short Term Let Control Area covering all or part of Skye and Raasay.28/11/2025
Workforce North event spotlights Highland economy
EMPLOYERS and educators from across the Highlands have gathered to hear how a new initiative is aiming to transform the region's economy. Workforce North - A Call to Action brought together business leaders and teachers from primary and secondary schools from across the Highland Council area with a wide range of partners geared towards education, learning and skills development at Strathpeffer Pavillion.
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