Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service Point Monday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB

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News for Highland Council : Thurso Service Point

21/1/2026 : Local Authority

Highland Registrars invite suppliers to 2026 Wedding Fair

Suppliers working in the wedding market are being invited by Highland Registrars to the third annual Wedding Fair. The Highland Wedding Fair will take place on Sunday 15 February 2026 with public access from 11.00am - 3.00pm (suppliers will have access from 9.00am).

20/1/2026 : Local Authority

Committee Approves Four Community Regeneration Fund Applications for Caithness

The Caithness Area Committee has on Monday 19 January 2026 approved four applications submitted to the Community Regeneration Fund (CRF), securing significant investment to support local projects that will benefit communities across the north. A total of £258,898 has been awarded to initiatives that align with the fund's priorities of increasing community resilience, tackling poverty and inequality, addressing rural depopulation, supporting economic recovery, and contributing to climate action.

20/1/2026 : Local Authority

Highland Council winter road condition and school closure report for Tuesday 20 January 2026

Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting. The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time.

19/1/2026 : Local Authority

Public Consultation Launches For Feedback On Highland Play Areas

Highland Council has launched a public consultation for feedback on a draft Highland Play Sufficiency Assessment A Play Sufficiency Assessment (PSA) assesses the provision and quality of outdoor play spaces, as well as the accessibility of play opportunities, and is developed in accordance with Scottish Government guidance. Councillor Ken Gowans, Chair of the Council's Economy and Infrastructure Committee, said: "The PSA has assessed our formal and informal play spaces throughout Highland to better understand the facilities, functions and potential limitations of these spaces.

19/1/2026 : Local Authority

Highland Council winter road conditions for 19 January 2026

16/1/2026 : Local Authority

Highland Council winter road condition and school closure report for Friday 16 January 2026

Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time. It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.

15/1/2026 : Local Authority

Highland Council winter road condition and school closure report for Thursday 15 January 2026

14/1/2026 : Local Authority

Highland Council winter road condition and school closure report for Wednesday 14 January 2026

Maps of the Council's gritting routes by priority and policy are available online at www.highland.gov.uk/gritting. Met Office - A yellow weather warning for ice is still active until 10am this morning.

14/1/2026 : Local Authority

Highland growth and investment opportunities to be showcased during Scottish Cities Week

The Highland Council's Leader Councillor Raymond Bremner will be attending Scottish Cities Week in London next week (19-21 January 2026) to promote investment and development opportunities in the Highlands to an international audience. The event, held each year in London and considered to be one of the prominent events in the calendar, provides a focused opportunity to create and develop long-term strategic partnerships, with a wide array of investors from around the globe due to attend.

14/1/2026 : Local Authority

Highland Council appoints James Welsh as Chief Officer - Enterprise and Investment

The Highland Council is delighted to announce that James Welsh will be joining the team as Chief Officer - Enterprise and Investment. James brings a wealth of experience in planning, development and inward investment, with a proven track record in both the public and private sectors.

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