Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

Today : Local Authority

When Fuel Prices Rise, Who Pays the Bill for Public Services?

Councils, the NHS and other public bodies face a difficult choice when rising diesel and energy costs threaten the contractors they depend on.  School transport in rural Scotland illustrates the problem.  

24/10/2026 : Local Authority

 
Libraries, Leisure Centres and Local Culture Face Growing Pressure as Council Charges Rise

Audit Scotland warns that cuts to community services could deepen inequalities, while councils lack the evidence to measure the full consequences.   Scotland’s councils are spending less on culture and leisure services while asking the public to pay more to use them, raising questions about the future of libraries, swimming pools, sports facilities, museums and other important parts of community life.  

23/10/2026 : Local Authority

Trading Standards warns of Council Tax refund scam emails

The Highland Council has received reports from customers who have been sent emails containing links to claim an alleged Council Tax refund.   The emails appear to be from a sender describing themselves as the "Council Revenue Authority" team.  

14/10/2026 : Local Authority

Highland Council's Offices: Go Digital, Bring in Mobile Offices and Save Money?

The banks have closed branches across the Highlands and customers have adapted.  With Highland Council facing serious financial pressures, is it time to rethink permanent offices and take council services directly to the people who need them? There was a time when going to the bank meant visiting a branch.  

12/10/2026 : Local Authority

 
The Highland Council is ready for winter - are you?

Highland Council is urging community groups to ‘apply now’ for its Winter Resilience Programme if they want grit bins in their local communities.   The Highland Council’s winter service starts on Wednesday 14 October and the Council is ready to treat - according to its policy - the 6,787km of roads for which it has responsibility.  

10/10/2026 : Local Authority

France's Schools Are in Revolt. Is Scotland Any Better?

Class sizes, teacher shortages, school buildings and the pressure on teachers reveal a more complicated picture than politicians' headline figures suggest.   Protests over the state of schools in France have raised questions that parents in Scotland might recognise.  

6/10/2026 : Local Authority

When Tourists Take the Homes: Is Europe Losing Its Housing to Tourism?

Tens of thousands of people have been protesting across Spain over the country's housing crisis, with rapidly rising rents and the growing influence of tourism among their biggest concerns.   The protests came after the Spanish parliament rejected government measures intended to strengthen tenant protection and restrict some forms of short-term rental accommodation.  

5/10/2026 : Local Authority

Still time to return Latheron, Lybster and Clyth Community Council election ballots

Anyone eligible to vote in the contested Latheron, Lybster and Clyth Community Council election is reminded that their postal ballot papers need to be completed and returned in the pre-paid envelope provided by 12 noon on Thursday, 8 October 2026.   Candidates standing were invited to submit a statement to support their candidacy and these statements are provided in the envelopes mailed out along with the ballot papers to all eligible voters.  

2/10/2026 : Local Authority

 
Wick and Thurso Jobs secured and bus services strengthened through D&E Coaches acquisition

Highland Council-owned D&E Coaches has confirmed the acquisition of Stagecoach’s Thurso and Wick bus operation securing local jobs.  This will protect vital services and strengthening public transport provision across the Highlands.  

2/10/2026 : Local Authority

 
Highland Council proceeds to procurement for a new electric Corran Ferry

The Highland Council has reached another significant milestone in the delivery of a replacement Corran Ferry, with the procurement for a new electric vessel.   Funded through a £58 million investment from the Inverness and Highland City-Region Deal, including £28 million from the Scottish Government for the new electric vessel, £20 million from the UK Government and £10 million from The Highland Council towards landside infrastructure, the project will deliver a modern replacement ferry service for one of Scotland's busiest single-vessel crossings.  

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