Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

Today : Local Authority

 
Highland Council opens statutory public consultation on a Tiered Fixed-Amount Visitor Levy proposal

All residents, businesses, community groups and visitors are being encouraged to have their say on a proposal for a tiered fixed-rate amount Visitor Levy in Highland.  The public consultation survey is now open (Monday 7 September) for a 12-week statutory period.  

Yesterday : Local Authority

Highland's £2.1 Billion Promise - Big Plans Meet a Very Different Financial Reality

£2.1 billion is a difficult number for most people to comprehend.   It is so large that it can make almost any announcement sound impressive.  

4/9/2026 : Local Authority

 
Eilidh Primrose is the New Highland Youth Convener

The Highlands has a new young people’s champion after confirmation that Eilidh Primrose has taken up the role of Highland Youth Convener for 2026-27.   Twenty-two-year-old Eilidh, who lives in Inverness, is the 18th person appointed to the position and has taken over from Leah McBain.  

1/9/2026 : Local Authority

What Changes in Highland Today? New Rules for Private Hire Drivers and a Fresh Garden Waste Year

For most people in Highland, 1 September is simply the start of another month.  But today also marks the beginning of two changes introduced by Highland Council which will affect different groups of residents.  

31/8/2026 : Local Authority

Head Teacher at Thurso High School, outlined measures that have helped improve educational outcomes

Highland Council’s strategy to raise attainment in the region is making good progress, with encouraging early data emerging from this year's examination results.   Last week councillors on the education committee noted the work undertaken in Highland Council's Education and Learning Improvement Plan (ELIP) and the associated Raising Attainment and Achievement Strategy (RAAS).  

28/8/2026 : Local Authority

 
Do We Need a New Kind of Cemetery? Could Highland's Greenspaces Help Make Funerals More Affordable?

There may be no more appropriate time to ask Highland Council whether we need to rethink the way we remember those who have died.   The Council has just launched a six-week consultation on its draft Greenspace Biodiversity Management Strategy 2026-2030.  

28/8/2026 : Local Authority

Council Funded Advice services assist 25,000 customers and exceed £30.3 million in financial gains

Almost 25,000 customers were assisted by the Council’s Welfare Support Team and Citizens Advice during 2025/26 for support with welfare, debt and housing issues.   As a result, financial gains for clients exceeded £30.3 million, representing a £18.84 return for every £1 allocated to these services by the Council.  

26/8/2026 : Local Authority

The Triple Squeeze: Energy, Mortgages and Council Tax — How Much More Can Households Take?

There is a point at which individual increases in household costs stop being individual problems and become something much bigger.   A £100 increase in the annual energy bill may be manageable.  

24/8/2026 : Local Authority

Thurso Schools: Public Meeting and Statutory Consultation – Key Dates

Highland Council has now formally launched its statutory consultation on proposals to replace Thurso High School and reorganise primary school provision in the town.   The consultation concerns the proposed relocation of Thurso High School, Pennyland Primary School and Miller Academy Primary School to a new education campus based around the existing Thurso High School site and the proposed Community Point of Delivery.  

21/8/2026 : Local Authority

Highland bus service improvement plans

The Highland Council's Economy and Infrastructure Committee has endorsed plans to launch a 12-week public consultation on a proposed Highland Bus Service Improvement Partnership (BSIP), giving communities, passengers and stakeholders the opportunity to help shape the future of bus services across the region.   The consultation will seek views on draft proposals developed by The Highland Council in partnership with HITRANS and bus operators to improve the operational performance, accessibility, attractiveness and consistency of bus services across Highland.  

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