Highland Council : Thurso Service Point
Monday to Friday 9.30am - 4.30pm
Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.
Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.
The public can still access help and advice from service point staff by telephone and webchat services.
Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:
COVID-19 Freephone Helpline - 0300 303 1362
Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk
Roads, flooding and street lighting - Emergency reports only - 01349 886601
Domestic and commercial waste issues - 01349 886603
Garden waste - 9am to 4pm Monday to Friday - 01349 886660
Make a payment by debit or credit card - 01349 886605
Elections helpline - 01349 886657
Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
Social Work Childrens Services - 01463 644460
Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.
Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004
Help available to reduce business rates – 01463 702894
Advice for Business - 01463 713889
Or by email for:
Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk
Telephone
01349 886606
Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB
News for Highland Council : Thurso Service Point
Bringing more empty homes back into use
Additional empty homes officers are being recruited to bring more privately owned houses back into use. The new posts are being supported as part of a £2 million investment through the Scottish Empty Homes Partnership in 2025-26 which will see staff take a more proactive and targeted approach to tackling local housing issues.Community benefits funding delivers educational resources to Highland schools
Highland Council has provided 12 ‘Talking Tub' resources for use in primary schools across the Highlands, in partnership with Union Technical who deliver community benefits as part of the Energy Efficient Scotland: Area Based Scheme programme. Chair of Highland Council's Education Committee, Councillor John Finlayson, said: "This is a fantastic initiative being rolled out across Highland primary schools which brings innovation and inspiration to early years children.
Community-Led Local Development Fund distributes over £900k to support projects in Highland
The Highland Strategic Local Action Group (LAG) met in June 2025 and considered and agreed funding for 28 projects submitted to the Community-Led Local Development fund (CLLD), which makes up part of The Highland Council Community Regeneration Fund (CRF) programme. CRF is an umbrella term used to cover multiple external funding programmes administered by The Highland Council.Additional bins will help keep popular visitor spots tidy
Visitors will find it easier to dispose of their litter at several popular spots across Highland after the rollout of additional bins. The rollout has been planned to support the tourism season as part of the Council's ongoing commitment to improve and support sustainable tourism in the area.Highland Housing Challenge partnership makes positive strides
At a meeting of The Highland Council (Thursday 26 June 2025), Members received a progress report on the partnership approach and important successes since declaring a Highland Housing Challenge in November 2023. Since establishing the ambitious Highland Housing Challenge, important successes included: A call for sites delivered 250 sites, with a potential 25,000 housing units which will support delivery against the target of an additional 12,000 houses over the next 10 years.Thurso masterplan and community POD progress update
A new generation of community facilities is being planned for the Highlands. At a meeting of The Highland Council (Thursday 26 June), elected members approved the work to date in progressing the Highland Investment Plan workstreams - masterplan for Thurso and agreed to nominate the current Thurso High School site as the preferred location for the new Thurso Community Point of Delivery (POD).Accounts Commission commends Highland Council's culture of transformation
Members of the meeting of The Highland Council (26 June 2025) have considered and agreed the Accounts Commission's Best Value report, which was published in April 2025 and highlights organisational improvements across leadership, performance management and community engagement. In April’s report, the Accounts Commission recognised and welcomed significant progress within the organisation since the 2020 Best Value Assurance Report (BVAR) and commended the embedded culture of transformation.Highland Council to deliver housing energy efficiency upgrades with ECO funding
The Highland Council will deliver a transformative programme of energy efficiency upgrades across Council housing supported by a £9.2 million Energy Company Obligation (ECO) funding proposal secured by Union Technical. The funding proposal will deliver approximately 1,000 individual energy efficiency measures to Council owned properties across the Highlands.Look to See - a Refugee Week exhibition by young people
As part of the Highland Council's celebration of Refugee Week - 16 to 22 June - we are delighted to announce that a sharing of photographs, taken by separated young people seeking asylum living within the Highlands, is to be shown at Eden Court Arts Centre, Inverness. Look to See, which ties in with the theme for this year’s Refugee Week - Community as a Superpower - emerges out of a collaboration between multiple agencies working alongside separated young people seeking asylum, embodying the importance of community and connection, when looking to support all young people in the Highlands.Freeze on cost of 2025/26 garden waste bin permits
Garden Waste Permits from Highland Council are now available for the 2025/26 season. To support continued garden waste recycling, the price for the upcoming 2025/26 permit will remain unchanged at £48.95 per permit, the same as last year.
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