Highland Council : Thurso Service Point
Monday to Friday 9.30am - 4.30pm
Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.
Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.
The public can still access help and advice from service point staff by telephone and webchat services.
Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:
COVID-19 Freephone Helpline - 0300 303 1362
Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk
Roads, flooding and street lighting - Emergency reports only - 01349 886601
Domestic and commercial waste issues - 01349 886603
Garden waste - 9am to 4pm Monday to Friday - 01349 886660
Make a payment by debit or credit card - 01349 886605
Elections helpline - 01349 886657
Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
Social Work Childrens Services - 01463 644460
Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.
Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004
Help available to reduce business rates – 01463 702894
Advice for Business - 01463 713889
Or by email for:
Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk
Telephone
01349 886606
Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB
News for Highland Council : Thurso Service Point
"Call" for Development Sites in Highland - deadline approaching
Anyone wishing to gain Council endorsement of a significant building project in Highland should consider responding to the current Call for Development Sites. Every 10 years, each council in Scotland must, for its area, prepare a planning document called a local development plan.Timetable for Highland Council By-Elections Confirmed
The timetable for the election of one Councillor to represent Ward 6 Cromarty Firth and one Councillor for Ward 10 Eilean a' Cheò on The Highland Council has been confirmed. The by-elections are being held following the resignations of former Councillors Maxine Smith from Ward 6 and Calum Munro from Ward 10.Highland Council appoints Chief Officer Education - Primary and Early Years
The Highland Council has appointed Bernadette Scott as Chief Officer Education - Primary and Early Years. The appointment completes the new senior management structure of the Council's People Service Cluster under the leadership of Kate Lackie, Assistant Chief Executive – People.
The closure of radio teleswitching explained
The Radio Teleswitching Service (RTS) is due to end on Monday 30 June 2025. If your electricity meter uses RTS, it must be replaced.Council's In-house Bus Service expands into Caithness
The Highland Council is pleased to announce that from Monday 21 April it's in-house bus team will be delivering the 918 Wick to Berriedale service. This is the first venture for the in-house bus company outside of the Inverness area since the successful introduction and launch of Highland Council Buses.
Convener thanks those who took part in Highland Visitor Levy Consultation and confirms next steps
Following the conclusion of the public consultation on the possible introduction of a visitor levy for the Highlands, the Council Convener has thanked everyone who submitted responses and confirmed the next steps to be taken. The Council held a series of webinars, community drop-in events, face to face public sessions and business events as part of the consultation process.Highland Council Charitable Trusts award over £100,000 to schools and community groups
At the recently held meeting of the Educational Trusts Sub Committee, the trustees made awards of over £105,000 to a wide variety of individuals and organisations from The Highland Council Charitable Trusts. The awards ranged from a few hundred pounds to £10,000.Highland screen industry attracts over £3.5M growth in direct film spend
Continuing with the trend over the past few years, Highland has seen the highest ever direct spend recorded for filming in The Highland Council region. In 2024, figures surpassed previous years to reach over £3.5million in direct spend.
Highland council Increasing charges from 1 April
Highland Council is implementing several changes to service charges in 2025: Council Rent Charges: An 8% increase has been agreed for council homes to address rising costs and fund housing improvements. The average weekly rent for council homes will rise to £82.84, which is still below the national average.Highland Councillors Accept £490,00 pay increase - 22% Rise taking total to £2.3million
Highland Council have agreed to boost senior councillor pay by between £5-11k this year. The move adds almost £500k to the councillor wage bill, bringing it to a new total of £2.3 million.If you contact this Business, please let them know, you found them in the Caithness Business Index
