Highland Council : Thurso Service Point
Monday to Friday 9.30am - 4.30pm
Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.
Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.
The public can still access help and advice from service point staff by telephone and webchat services.
Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:
COVID-19 Freephone Helpline - 0300 303 1362
Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk
Roads, flooding and street lighting - Emergency reports only - 01349 886601
Domestic and commercial waste issues - 01349 886603
Garden waste - 9am to 4pm Monday to Friday - 01349 886660
Make a payment by debit or credit card - 01349 886605
Elections helpline - 01349 886657
Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
Social Work Childrens Services - 01463 644460
Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.
Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004
Help available to reduce business rates – 01463 702894
Advice for Business - 01463 713889
Or by email for:
Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk
Telephone
01349 886606
Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB
News for Highland Council : Thurso Service Point
19/11/2025
The Inverness Castle Experience Unveils Its Own Tartan, Woven by Prickly Thistle
The Inverness Castle Experience has unveiled its very own tartan - a design proudly created and woven in the Highlands, less than 20 miles from the castle, by sustainable fashion house Prickly Thistle. The bespoke tartan celebrates a shared commitment to heritage, skill and community, symbolising the spirit of the Highlands and the sense that there truly is no place like home.
Today
Wick Starts Vision 26 Roadshow for family support
Following the success of the Vision 26 family fun day at Eden Court in August 2025, the Highland Integrated Children's Service Planning Board is planning a series of roadshows starting in Wick on Friday 28 November 2025. Ian Kyle, Chair of the Highland Integrated Children’s Service Planning Board said: "The aim of these roadshows is to raise awareness of local support networks and initiatives for families in the Highlands including The Promise, the Whole Family Wellbeing Programme, and the Child Protection Committee.Yesterday
Will Wick Pavement Widening Be Helpful Or A Disaster For Businesses
Wick Street Design project is currently underway, and its total value is around £2.1 million. There are misgivings by local town centre businesses if traffic cannot move smoothly through the main streets.
Yesterday
Wick - Aberdeen Fligts - PSO Procurement Process Launches
Expectations are high that a new operator for the Wick - Aberdeen PSO service will be secured very soon. Today the Emergency Tender has gone live, giving prospective operators 72 hours to apply.14/11/2025
Council confirms letter of concern regarding 300 asylum seekers to Home Office
Council confirms letter of concern sent to Home Office regarding proposals to accommodate asylum seekers at Cameron Barracks. Council Leader Raymond Bremner, Convenor Bill Lobban and Leader of the Opposition Alasdair Christie have written to the Home Secretary outlining concerns at proposals to accommodate 300 adult male asylum seekers at Cameron Barracks in Inverness.13/11/2025
Council progresses plans for Masterplan Consent Areas to accelerate housing delivery across Highland
The Highland Council is taking a significant step forward in addressing the region's housing needs and unlocking development potential by progressing plans to establish three to four Masterplan Consent Areas (MCAs) across Highland. MCAs are a legal planning tool that enable advance consent for large development sites, significantly reducing the time it takes to deliver housing and infrastructure.13/11/2025
Community participation and engagement a key focus for Highland Council
At last week's meeting of the Communities and Place Committee, progress updates were provided on Highland Council’s ongoing work to increase participation and engagement with communities across the Highlands. Members also considered a draft Participation and Engagement Strategy and agreed the Annual Participation Request Report for the Scottish Government.13/11/2025
Promotion plans shared for Highland Council's Registration Service
An annual update on the work of Highland Council's Registration Service was given at last week’s meeting of the Communities and Place Committee, with plans in place to modernise and further promote the service throughout the Highlands. Chair of the Communities and Place Committee, Councillor Graham MacKenzie, said: "Highland Council’s Registration Service provides a vital statutory role to record life events for our communities.13/11/2025
Scottish Secretary: A new crusade on devolution within Scotland
It is time for a new crusade for devolution within Scotland, Scottish Secretary Douglas Alexander will say today. In a speech to council leaders, the Secretary of State for Scotland will make clear that there is no route to a decent and prosperous Scotland without strong and effective councils.13/11/2025
Inverness City Region Deal Annual Report highlights investment
Members of The Highland Council's Economy and Infrastructure Committee today (Thursday 13 November 2025) noted the Inverness and Highland City-Region Deal Annual Report for 2024/25. The Inverness & Highland City-Region Deal, a ten-year partnership between The Highland Council, UK Government, Scottish Government, and key partners, continues to deliver transformative investment across the region.If you contact this Business, please let them know, you found them in the Caithness Business Index
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