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Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

4/12/2020
Council's role in realising green hydrogen potential in Highland
Discussions have taken place this week on what the Council's role in respect of the emerging hydrogen economy should be and how best to advance hydrogen opportunities across the Highlands.   The Leader of The Highland Council met with representatives from Scottish Power to focus on hydrogen generation and this was followed by a meeting, arranged with officers from across Council services, that included a presentation by Fiona Landy from the Hydrogen Accelerator.  
4/12/2020
Highland Council Rent Consultation for 2021/2022
The Highland Council has started to consult with their tenants about proposals for a rent increase in council owned homes for 2021 - 2022.   During the COVID-19 pandemic, many of the traditional forms of consultation cannot safely take place.  
4/12/2020
Scotgrad Graduate Placement welcomed to the Spirit of the Highlands projectThumbnail for article : Scotgrad Graduate Placement welcomed to the Spirit of the Highlands project
The Leader of the Council and Provost of Inverness today welcomed recent history graduate Sophie Gartshore to her role of Data Curation Graduate Placement in the Spirit of the Highlands project team.   Sophie was attending her first virtual meeting of the Spirit of the Highlands Delivery Group, a group co-chaired by Cabinet Secretary for Rural Economy and Tourism Fergus Ewing and Cllr Helen Carmichael, Provost of Inverness and Area.  
30/11/2020
New date for Highland Council By-electionThumbnail for article : New date for Highland Council By-election
The Highland Council has confirmed that a new date has been set for the Ward 12 - Aird and Loch Ness By-Election The original date of poll was Thursday 5 November but given the current public health advice applying in Scotland, the Returning Officer made the decision to postpone the by-election.   Under normal circumstances a by-election must be held within three months of the vacancy arising, however under the provisions of Section 70 of the Coronavirus Act 2020 the filling of the vacancy can be postponed where it is reasonable and appropriate to do so and a date should be fixed for the poll to be held as soon as it reasonably practicable.  
30/11/2020
Last Chance To Have Your Say On Who Gets Priority For Social Rented Housing
Highland Housing Register Allocation Policy - Public Consultation There is still time to tell the Highland Housing Register landlords what you think about changes to the way that their houses are let and who gets priority.   The consultation has been extended to Monday 7 December The landlords contacted everyone who is on the Highland Housing Register re-housing list.  
26/11/2020
Driving forward ‘greening' of compliant Council fleet
Highland Councillors have noted the scale of achievement by Council staff in meeting the Traffic Commissioner's compliance requirements for the local authority's fleet and welcomed a phased approach to the ‘greening’ of its vehicles.   Cllr Allan Henderson, Chair of the Council’s Communities and Place Committee said: "Maintaining a legally safe and compliant fleet of vehicles is essential and is no mean feat for an organisation the size of Highland Council.  
26/11/2020
Supporting exporting businesses for EU exit
A pricing regime has been agreed in Highland for the provision of Export Health Certificates which will be required by UK businesses from 1 January 2021 to export products of animal origin to the EU.   Chair of The Highland Council's Communities and Place Committee Cllr Allan Henderson welcomed the work carried out to date by Council officers in supporting exporting businesses to the EU, he said: "The Environmental Health Team has a very important role in providing certification for Highland businesses exporting animal products to the EU.  
26/11/2020
New licence fees for residential caravan sites in Highland
New fees for residential caravan site licence applications have been approved by The Highland Council's Communities and Place Committee.   The new fees are estimated to affect around 20 residential caravan sites in Highland region.  
25/11/2020
Business Restriction Grant Scheme Now Open To HotelsThumbnail for article : Business Restriction Grant Scheme Now Open To Hotels
The Highland Council has welcomed clarification from the Scottish Government that hotels are eligible for the Business Restriction Grant.   As hotel restaurants and bars follow the same rules as other restaurants and bars with last entry at 21:30 and closure by 22:30, they have now been included as eligible businesses to receive grant from this scheme.  
25/11/2020
Temporary road closure - Girnigoe Street, Wick
Motorists are being advised by The Highland Council that there will be a temporary road closure to the section of the U3520 Girnigoe Street, closed between its junction with the U3547 Henrietta Street and its junction with U3523 Glamis Road, at 09:30 until 15:30 on Thursday 3 December 2020.   The closure has been made to allow KIER to carry out Iron work repairs.  

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