Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

Today : Local Authority

When Tourists Take the Homes: Is Europe Losing Its Housing to Tourism?

Tens of thousands of people have been protesting across Spain over the country's housing crisis, with rapidly rising rents and the growing influence of tourism among their biggest concerns.   The protests came after the Spanish parliament rejected government measures intended to strengthen tenant protection and restrict some forms of short-term rental accommodation.  

Yesterday : Local Authority

Still time to return Latheron, Lybster and Clyth Community Council election ballots

Anyone eligible to vote in the contested Latheron, Lybster and Clyth Community Council election is reminded that their postal ballot papers need to be completed and returned in the pre-paid envelope provided by 12 noon on Thursday, 8 October 2026.   Candidates standing were invited to submit a statement to support their candidacy and these statements are provided in the envelopes mailed out along with the ballot papers to all eligible voters.  

2/10/2026 : Local Authority

 
Wick and Thurso Jobs secured and bus services strengthened through D&E Coaches acquisition

Highland Council-owned D&E Coaches has confirmed the acquisition of Stagecoach’s Thurso and Wick bus operation securing local jobs.  This will protect vital services and strengthening public transport provision across the Highlands.  

2/10/2026 : Local Authority

 
Highland Council proceeds to procurement for a new electric Corran Ferry

The Highland Council has reached another significant milestone in the delivery of a replacement Corran Ferry, with the procurement for a new electric vessel.   Funded through a £58 million investment from the Inverness and Highland City-Region Deal, including £28 million from the Scottish Government for the new electric vessel, £20 million from the UK Government and £10 million from The Highland Council towards landside infrastructure, the project will deliver a modern replacement ferry service for one of Scotland's busiest single-vessel crossings.  

2/10/2026 : Local Authority

 
Julie Calder wins easily for Lib Dems in East Caithnes bi-election

Dave BUCHANAN Independent 714 Julie CALDER Scottish Liberal Democrats Elected Stage 1 1,522 Charlotte GIBSON Scottish Conservative and Unionist 79 John GLEN Scottish National Party (SNP) 424 Iain RICHMOND Reform UK 283# No further preference 0 Remainder not transferred 0 Total 3,022.  

30/9/2026 : Local Authority

Scottish Cities Alliance Investment Conference to showcase Highland opportunities

Inverness will welcome government representatives, investors, business leaders and economic development partners later this week as it hosts the Scottish Cities Alliance Autumn Investor Event.  A two-day programme designed to showcase investment opportunities across Inverness, the Highlands and Scotland's city regions.  

30/9/2026 : Local Authority

Reforming Scotland’s Councils: Should We Test One Region Before Reorganising Them All?

Scotland is considering one of the biggest changes to local government for a generation.  The Scottish Government has proposed replacing the existing 32 councils with between six and ten regional authorities, alongside somewhere between 120 and 160 community authorities.  

29/9/2026 : Local Authority

Are We Trying to Save Britain’s Towns Without Planning Their Future?

Walk through almost any British town centre and you can see the evidence of change.   There are empty shops where there were once businesses.  

28/9/2026 : Local Authority

Highland Council Ward 3 By-election - Voters urged to make sure their vote counts

Polling will take place on Thursday 1 October 2026 to elect one of five candidates standing in The Highland Council's Wick and East Caithness Ward 3 by-election.  Voters are being reminded to make sure they are ready to cast their vote.  

26/9/2026 : Advisory / Counseling Services

September is Scottish Start-Up Month – could your business idea become a reality?

September has become a month when Scotland's aspiring entrepreneurs are being encouraged to take a closer look at an idea that may have been sitting in the back of their minds for some time.   Scottish Start-Up Month, led by Business Gateway, has returned for 2026 with a simple message: if you have an idea for a business, this could be the month to take the first step.  

If you contact this Business, please let them know, you found them in the Caithness Business Index