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Highland Council : Thurso Service Point
Monday to Friday 9.30am - 4.30pm
Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.
Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.
The public can still access help and advice from service point staff by telephone and webchat services.
Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:
COVID-19 Freephone Helpline - 0300 303 1362
Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk
Roads, flooding and street lighting - Emergency reports only - 01349 886601
Domestic and commercial waste issues - 01349 886603
Garden waste - 9am to 4pm Monday to Friday - 01349 886660
Make a payment by debit or credit card - 01349 886605
Elections helpline - 01349 886657
Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
Social Work Childrens Services - 01463 644460
Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.
Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004
Help available to reduce business rates – 01463 702894
Advice for Business - 01463 713889
Or by email for:
Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk
Telephone
01349 886606
Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB
News for Highland Council : Thurso Service Point
15/5/2025
Highland Council awards new contract for road repairs
After a successful three-week trial of thermal technology in 2024, Highland Council has appointed Thermal Road Repairs for a two-year patching repair contract worth a seven-figure sum. This will provide an additional resource for repairing surface defects such as potholes, cracking and deteriorating surfacing joints.
Yesterday
£100bn potential of ‘transformational' projects in the Highlands and Islands
The scale of transformational opportunity facing the Highlands and Islands economy has been quantified for the first time in a new report. The study reports 251 planned development projects in the economic pipeline of what it refers to as regional transformational opportunities (RTOs).
10/5/2025
Chairs appointed to Poverty and Equality Commission for Highland
Maggie Cunningham and Dr. Jim McCormick have been appointed as co-chairs of a new multi-partnership Poverty and Equality Commission Board.
2/5/2025
Council online Major Energy Related Planning map is live
The Highland Council has published its Renewable Energy Mapping Tool. This tool will enable those with an interest in understanding the location and type of renewable energy projects within Highland to discover not only what already exists on the ground but also the stage that any projects may be at within the planning process.
29/4/2025
BT consultation on the removal of 110 payphones in Highland including several in Caithness
BT has launched a consultation on the removal of 110 public payphones in Highland which they state are no longer needed. Details of the payphones being considered for closure are set out in the list at this link.
29/4/2025
Highlands and Islands Regional Economic Partnership unveils ten-year strategy for regional growth
The Highlands and Islands Regional Economic Partnership (HIREP)'s Regional Economic Strategy addresses the challenges affecting the region's businesses and communities. A partnership of public, private and academic organisations in the Highlands and Islands has unveiled its ten-year strategy to deliver sustainable economic growth across the region.24/4/2025
The Highland Council must focus on delivering its ambitions for the region
An ambitious plan to improve transport, roads and buildings, as well as a greater shift to using digital to deliver services, has the potential to transform the Highland Council's services over the next 20 years. Delivering its capital programme could prove challenging.
23/4/2025
"Call" for Development Sites in Highland - deadline approaching
Anyone wishing to gain Council endorsement of a significant building project in Highland should consider responding to the current Call for Development Sites. Every 10 years, each council in Scotland must, for its area, prepare a planning document called a local development plan.22/4/2025
Timetable for Highland Council By-Elections Confirmed
The timetable for the election of one Councillor to represent Ward 6 Cromarty Firth and one Councillor for Ward 10 Eilean a' Cheò on The Highland Council has been confirmed. The by-elections are being held following the resignations of former Councillors Maxine Smith from Ward 6 and Calum Munro from Ward 10.22/4/2025
Highland Council appoints Chief Officer Education - Primary and Early Years
The Highland Council has appointed Bernadette Scott as Chief Officer Education - Primary and Early Years. The appointment completes the new senior management structure of the Council's People Service Cluster under the leadership of Kate Lackie, Assistant Chief Executive – People.
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