Highland Council : Thurso Service Point

www.highland.gov.uk/

Photograph of Highland Council : Thurso Service PointMonday to Friday 9.30am - 4.30pm

Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.

During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.

The Highland Council is reminding the public that although their offices and buildings remain closed to the public a full range of support and information is still available.

Access into all service point buildings continues to be currently restricted for people to complete birth registrations and other high priority registrations by appointment only, and following all current social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers Monday to Friday 0800 to 1700 unless otherwise stated:

COVID-19 Freephone Helpline - 0300 303 1362

Council house repairs, pest control, housing applications and rent enquiries - 01349 886602

Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608. Monday - email eplanning@highland.gov.uk

Roads, flooding and street lighting - Emergency reports only - 01349 886601

Domestic and commercial waste issues - 01349 886603

Garden waste - 9am to 4pm Monday to Friday - 01349 886660

Make a payment by debit or credit card - 01349 886605

Elections helpline - 01349 886657

Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604

Social Work Childrens Services - 01463 644460

Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Help with claiming benefits, keeping up with bills and council tax - 0800 090 1004

Help available to reduce business rates – 01463 702894

Advice for Business - 01463 713889

Or by email for:

Licensing - licensing@highland.gov.uk
Landlord Registration - landlord.registration@highland.gov.uk
Elections helpline - election@highland.gov.uk
For electoral registration queries - ero@highland.gov.uk
Environmental Health – envhealth@highland.gov.uk

Telephone
01349 886606

E-mail
service.point@highland.gov.uk

Postal Address
Highland Council : Thurso Service Point
Council Offices
Rotterdam Street
Caithness
KW14 8AB





News for Highland Council : Thurso Service Point

24/4/2026 : Local Authority

 
Highland Council signs Memorandum of Understanding with Ukrainian region

The Highland Council has confirmed the recent signing of a Memorandum of Understanding (MoU) with the Ivano-Frankivsk Regional State (Military) Administration in Ukraine.   The MoU acknowledges bonds of friendship and common aims to promote knowledge transfer, educational and trade exchanges, and encourage investment opportunities between the two regions.  

23/4/2026 : Local Authority

Workforce North: A Turning Point for the Highlands If We Get It Right

The Highland Council’s Workforce North initiative arrives at a critical moment for the Highlands.  On one side, the region is seeing unprecedented levels of investment in renewable energy, infrastructure, and construction.  

23/4/2026 : Local Authority

Caithness Ward Discretionary Budget Approved By Councillors In The Year To 31 March 2026

Councillors approved grant funding from ward discretionary funds in the year to 31 March 2026.  13 groups in each of the two wards received funding.  

23/4/2026 : Local Authority

Highland Housing Under Pressure: What the Latest Caithness Committee Report Really Tells Us

The latest Highland Council Caithness Committee Housing Management Performance Report (2025–26) offers a detailed snapshot of how social housing services are performing across the region.  On the surface, it is a routine governance update—tracking repairs, allocations, rent collection, and tenant satisfaction.  

23/4/2026 : Local Authority

Thurso provides feedback on £100 million investment plan

Consultation in Thurso has found strong support for investment in a Community Point of Delivery (PoD) that serves the whole town and delivers wider benefits beyond the replacement of ageing school buildings.   Local people described the proposed development of an education campus on the current Thurso High School site and surrounding area as an opportunity to create a civic asset for the whole community, bringing together education, sport, leisure, health, art and social facilities.  

23/4/2026 : Local Authority

Accessible Voting at the 2026 Scottish Parliament Election – Support Available for Voters

As the Scottish Parliament Election approaches on Thursday 7 May 2026, we are ensuring that voting is accessible to voters.   Polling stations across the Highlands will be open from 7am to 10pm.  

22/4/2026 : Local Authority

Non Domestic Rates - Sector Specific Business Rates Relief – from 1 April 2026

Support for Highland businesses may be available.   Retail, Hospitality & Leisure Relief.  

15/4/2026 : Local Authority

Child Payments Up, Council Services Down: The Budget Squeeze No One Wants to Admit

Scotland's councils are now facing a financial crisis that is deeper and more structural than anything seen since devolution.   The pressures have been building for more than a decade, but they have now reached a point where several councils are openly warning that they may not be able to balance their budgets in the coming years.  

13/4/2026 : Local Authority

 
Deadline approaches to register to vote in the Scottish Parliament election

With the Scottish Parliament election taking place on Thursday 7 May 2026, electors in the three Highland constituencies are being urged to ensure they are registered to vote before the deadline for receipt of applications which is midnight next Monday (20 April).   You will receive a poll letter to tell you where to go to cast your vote on Thursday 7 May.  

9/4/2026 : Local Authority

Important information on 2026/27 Non‑Domestic Rates

The Highland Council is issuing important updates regarding Non‑Domestic Rates for the 2026/27 financial year.   All ratepayers are urged to review the changes, as they may affect liability and the amount payable.  

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