Busy First Week For Highland Council's Covid-19 Helpline
1st April 2020
Since The Highland Council's dedicated helpline went live last Wednesday afternoon staff have dealt with over 1,600 calls.
The helpline has been set to give assistance and to collect details of individuals and community groups looking to provide volunteering support. In the first 7 days the majority of the callers have been seeking support for businesses, along with providing offers to volunteer. Already we have over 240 groups offering assistance.
The single line helpline - 0300 303 1362 - is open between 8am and 6pm and is staffed by volunteers from Eden Court and the Council. As well as directly assisting callers, staff, who are all home based, are also signposting people to other organisations that can provide help and assistance too. All calls are free.
The Council is encouraging people to also continue to use their online forms to make payments, report problems and request a service. There are available 24 hours a day, 7 days a week from www.highland.gov.uk
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
A council spokesman said: "The statistics for the first week show how busy our staff are. This is a helpline for customers requiring or offering support during the coronavirus situation. If anyone has a query relating to other urgent council business, they should contact our Service Centre on 01349 886602 or continue to use on-line forms and resources as much as possible to ensure those most in need of assistance can be supported."
If anyone receives a Sheilding letter from NHS requiring them to self- isolate for 12 weeks and they require support, they should contact the Council’s dedicated shielding helpline at 01349 886669 and if they require food support, they should telephone the number provided in their letter.
The Highland Council, NHS Highland and Police Scotland are working closely to ensure that we all stay alert to the threat of COVID-19. The public are being asked to be vigilant and observe all guidance especially when attending licensed premises.
An update on the recruitment of teaching positions in Highland was presented to Members of the Council's Education Committee yesterday (6 August 2020). Head of Education, Nicky Grant, said: "I want to thank our staff members who have stepped into these vacancies while we continue in our recruitment of teaching and support staff.
Members at yesterday's (6 August) meeting of Education Committee, heard about the success of schools across Highland communities and, specifically, drivers of success from Highland Head Teachers from Portree High, Dingwall Academy, Thurso High, Kingussie High, and St Clement's School in Dingwall. Chair of the Education Committee, Councillor John Finlayson, said: "The achievements and resilience of our young people across the Highlands has to be congratulated along with the positive results we have heard about today.
Early Learning and Childcare (ELC) update. At yesterday's (6 August) meeting of the Education Committee, Members were updated on the Council's provision of ELC, as part of the return of school and ELC settings.
The Highland Council and Police Scotland are urging drivers to slow down near schools as term starts next week across Highland and pupils return to schools from 12th August onward. Highland Council is warning parents and pupils that part time flashing 20mph signs around Highland Schools will not be operating as normal - due to a technical error caused by inactivity of the signs over the long period of lockdown.
The improving trend of attainment is continuing in Highland as demonstrated by the SQA results published today. Attainment in Highland schools has risen against all key indicators and improvement is also around 2% above national levels of improvement.
Members were today asked to note the good progress being made in relation to the local authority's Recovery Action Plan despite the significant challenges faced because of the COVID-19 pandemic. The report highlighted that important work on the 11 key priorities continues at pace.
The Highland Council is issuing a reminder that no more than 20 people should attend a funeral service in person. No changes to these restrictions on funeral services were announced by the Scottish Government following the three weekly formal review of coronavirus controls last week.
Move towards a more sustainable delivery of humanitarian assistance proposed as Highland navigates COVID-19 recovery phase. Staff and Communities have been praised for their outstanding response to the Covid-19 emergency.
Today's announcement from the First Minister is very much what we have been anticipating and preparing for in our return to Highland education settings. It is a great reassurance that we can now continue with our work to achieve a full return of pupils and staff, including those who were previously shielding, in August.