Calls continue to come in to Council's Covid-19 helpline
9th April 2020
A high number of calls to The Highland Council's dedicated COVID-19 helpline continue to be dealt with on a daily basis.
The 0300 303 1362 has been set to give assistance on urgent COVID issues and to collect details of individuals and community groups looking to provide volunteering support.
There is a separate helpline for anyone who receives a Shielding letter from the NHS requiring them to self- isolate for 12 weeks. This is 01349 886669 and if they require urgent help with food or medicine, they should telephone the number provided in their letter
On average we are now dealing with 200 calls a day to our COVAID-19 helpline. In total council staff and volunteers from Eden Court have dealt with just short of 3000 calls since the launch on 25th March. The majority of these calls have been about seeking support for businesses, along with enquiries about how to volunteer
The Helpline is normally open between 8am and 6pm Monday to Friday but for to the Easter holiday weekend the hours tomorrow (Friday 10 April) and Monday 13 April will be 10am - 4pm. All calls are free.
The Council is reminding people that they can use the online forms to make payments, report problems and request a service 24 hours a day, 7 days a week. These can be accessed by visiting www.highland.gov.uk or other urgent Council business by telephoning 01349 886602.
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
For further information, latest coronavirus developments and changes to key Council services visit www.highland.gov.uk/coronavirus
The Highland Council is assessing the implications of the First Minister's announcements made on the 21st May about the first stage relaxation of lockdown, concerning teachers and other education staff returning to the workplace during June to prepare for the return to school and settings on 11th August. Highland Council's Education Committee Chair, Cllr John Finlayson said: "The return to workplace and Highland schools for our Education staff will have to be undertaken carefully and gradually.
The Highland Council's Environmental Health Team is advising consumers to use their water wisely and check their private water supply systems for any signs of water leaks or risks of contamination. A private water supply is a property that does not have a Scottish Water mains water connection.
The Highland Council can now confirm which of the Household Waste Recycling Centres (HWRC) across the region will re-open from Monday 1st June 2020. A phased approach to re-opening the sites will be adopted with strict controls in place to help manage social distancing and to ensure the anticipated high number of visitors and volume of waste can be handled safely and efficiently.
The Highland Council's Housing Service currently operates an annual garden aid scheme, cutting grass in approximately 1,300 council house gardens. The Garden Aid service is for older or disabled tenants who don't have anyone to help them cut their grass.
Following an ambitious bid by Highland Council supported by NHS Highland, to deliver rapid active travel interventions in response to the Coronavirus pandemic, The Highland Council has been awarded £752,954 from the Scottish Government's Spaces for People fund, which is administered by Sustrans. Over the coming weeks towns across Highland and the City of Inverness will see a roll-out of temporary walking, wheeling and cycling infrastructure along priority routes.
Public assurance is being provided by Highland Council that the organisation is fully transparent and accountable during the COVID-19 emergency response as it publishes decisions made by its group of senior officers - or Gold Group* - under emergency procedures. The list of decisions made since 19 March 2020 is on the Council's website at the following link and will continue to the added to and updated as further decisions are made using emergency procedures.
The COVID-19 small business and self-catering grant scheme, set up to help companies stay in business during the coronavirus crisis, has now paid out £56,286,250 million to 5135 Highland businesses. The Highland Council's Head of Development and Regeneration, Allan Maguire, said: "We now are processing applications and approving payment within days of a business submitting a complete online application form and its accompanying evidence.
The Highland Council is pleased to announce that preparations are well underway for re-opening many of the Household Waste Recycling Centres across the region to the public from Monday 1 June 2020. The sites in Highland, along with all other Scottish Local Authorities, have been closed since the end of March due to the government's Covid-19 restrictions on non-essential travel.
Highland Council's Recovery Board Chair, Cllr Alasdair Christie has welcomed the publication of the Scottish Government's road map phasing the way out of lockdown, which was published earlier today. The First Minister revealed that Phase 1 of the Government's new four phase plan, could come into effect on 28 May, however the advice remains stay home, protect the NHS and save lives for now.
The Highland Council has noted the outcomes at Inverness Sherriff Court this morning regarding Home Farm Care Home on the Isle of Skye. The Sheriff made no decision on the Care Inspectorate's application to suspend registration but has adjourned the matter until 10 June 2020 on the basis that the collaborative approach being taken will continue to be monitored.
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