Calls continue to come in to Council's Covid-19 helpline
9th April 2020
A high number of calls to The Highland Council's dedicated COVID-19 helpline continue to be dealt with on a daily basis.
The 0300 303 1362 has been set to give assistance on urgent COVID issues and to collect details of individuals and community groups looking to provide volunteering support.
There is a separate helpline for anyone who receives a Shielding letter from the NHS requiring them to self- isolate for 12 weeks. This is 01349 886669 and if they require urgent help with food or medicine, they should telephone the number provided in their letter
On average we are now dealing with 200 calls a day to our COVAID-19 helpline. In total council staff and volunteers from Eden Court have dealt with just short of 3000 calls since the launch on 25th March. The majority of these calls have been about seeking support for businesses, along with enquiries about how to volunteer
The Helpline is normally open between 8am and 6pm Monday to Friday but for to the Easter holiday weekend the hours tomorrow (Friday 10 April) and Monday 13 April will be 10am - 4pm. All calls are free.
The Council is reminding people that they can use the online forms to make payments, report problems and request a service 24 hours a day, 7 days a week. These can be accessed by visiting www.highland.gov.uk or other urgent Council business by telephoning 01349 886602.
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
For further information, latest coronavirus developments and changes to key Council services visit www.highland.gov.uk/coronavirus
The improving trend of attainment is continuing in Highland as demonstrated by the SQA results published today. Attainment in Highland schools has risen against all key indicators and improvement is also around 2% above national levels of improvement.
Members were today asked to note the good progress being made in relation to the local authority's Recovery Action Plan despite the significant challenges faced because of the COVID-19 pandemic. The report highlighted that important work on the 11 key priorities continues at pace.
The Highland Council is issuing a reminder that no more than 20 people should attend a funeral service in person. No changes to these restrictions on funeral services were announced by the Scottish Government following the three weekly formal review of coronavirus controls last week.
Move towards a more sustainable delivery of humanitarian assistance proposed as Highland navigates COVID-19 recovery phase. Staff and Communities have been praised for their outstanding response to the Covid-19 emergency.
Today's announcement from the First Minister is very much what we have been anticipating and preparing for in our return to Highland education settings. It is a great reassurance that we can now continue with our work to achieve a full return of pupils and staff, including those who were previously shielding, in August.
Highland Council is reminding communities the service point network remains closed, in line with COVID 19 guidance. Anyone who wishes to access Council services can do so online, over the telephone or by email.
From 29th June, Highland Council Registration Offices resumed birth registration. As birth registrations were suspended since late March, The Highland Council's Registrars are now working through a backlog and it is important that they register births in date order wherever possible.
The Highland Council announced on Thursday 23 July 2020 additional materials will start to be accepted at many of the Household Waste Recycling Centres (HWRC) across the region and some opening times extended as part of the planned phased reopening. Wood and scrap metal have now been added to the range of items that are accepted at the majority of facilities where the layout and size of the site allows.
The Highland Council can now confirm that the Bulky Uplift Service is being re-instated from today, Monday 20 July 2020. The service was suspended on the 23rd March due to the COVID-19 National Emergency and the need to prioritise staff to provide essential waste and recycling collections.
Following the Council's announcement that contract work valued at over £60 million for new housing development projects across the Highlands has resumed, the Chair of the Housing and Property Committee has confirmed that capital investment works for the Council's current housing stock will be re-starting shortly. Contractors have supplied The Highland Council with detailed work plans for safe working, encompassing social distancing and following all guidance relating to Covid-19.