Caithness Map :: Links to Site Map Great value Unlimited Broadband from an award winning provider  

 

Care Information Service Available by Phone and Online

3rd August 2010

The Care Information Scotland telephone helpline and website offers a single point of information on the care available for older people throughout the country.

Care Information Scotland (CIS) was launched earlier this year by the Scottish Government. Since March 2010, almost 12,500 people have sourced information from the helpline or website on the range of community care services available for older people from local authorities, the private and voluntary sectors.

The Care Information Scotland helpline is manned by Health Information Advisors (HIAs) who provide information on a wide range of care-related queries, such as local care-at-home and carer support services, nursing care as well as where to find out about financial help.

Councillor Margaret Davidson, Chairman of The Highland Council's Housing and Social Work Committee welcomed the introduction of the new service and said, "The work of Care Information Scotland compliments what is happening here in the Highlands. We have a wide range of services that provide help to older people and their families, through the Highland Council, the independent sector and the many community and faith based groups that are run locally."

Health Information Advisor, Beth Allan, said: "It's important to ensure the social needs of older people are met, as well as their care needs. I recently had a call from an older lady who lived on her own in sheltered housing. She was beginning to feel isolated so she took the initiative to call CIS to find out about what services were available to her. I was able to provide her with information on a local day care centre, as well as a befriending scheme in her area.

"I regularly discuss Care Needs Assessments to callers as they are the first step in assessing the appropriate type of care for older people. Many callers have never heard of a Care Needs Assessment, so it's important that we take the time to explain what it is, how it works and who to phone to request one."

The service is available by calling the helpline on 08456 001 001 or visiting the website, www.careinfoscotland.co.uk. The phone line is available from 1000hrs - 2000hrs, Monday to Friday and 1000hrs - 1600hrs on Saturday, with calls charged at local rate.

 

Related Businesses

 

Related Articles

14/7/2020
Highland Council warns of COVID-19 crisis grants scam
The Highland Council is warning the public to be on their guard for the latest COVID-19 scam which is circulating around the country.  Information on this scam was received by Highland Council Trading Standards, through a national intelligence network.  
9/7/2020
Phased Return Of Council Wide Parking Operations ContinueThumbnail for article : Phased Return Of Council Wide Parking Operations Continue
Following the freezing of some charges and suspension of enforcement for others during the lockdown period, The Highland Council has been following a phased return to normal operations since the 26th of June.  Further details are given below.  
9/7/2020
Highland Council Tenants - Are you missing out on money you are entitled to, or worried about paying your rent?
Many Highland Council tenants may be missing out on help towards their rent from Universal Credit because they have not notified the Department for Work and Pensions (DWP) of their annual rent increase which came into effect on the 30th March 2020.   Those tenants who have not yet reported their rent increase could be facing a shortfall in the help they receive towards their rent, putting them at risk of rent arrears.  
7/7/2020
Final Phase of Child Care Expansion Put On Hold In Highland
The Highland Council is updating parents and carers of its position on early learning and childcare (ELC).   In response to the COVID-19 pandemic, The Scottish Government removed the statutory requirement for Local Authorities to deliver 1140 hours of ELC from August.  
6/7/2020
Council Relaxes Some Controls For Covid-19 Business Recovery
Following on from the recent publication of Highland Council's Supporting Economic Recovery in Highland - A Guide for Businesses - the Council is announcing relaxation of some controls that will assist tourist accommodation providers have been impacted by the Covid-19 pandemic.   In recognition of this where there are specific planning and licensing controls in relation to occupancy, for example: a restriction on the occupancy of any caravan for a continuous 12 month period; or where conditions restrict occupancy for specific periods of time, ...these will be relaxed by the Council up to and including April 2021.  
6/7/2020
Committee focuses on Covid-19 actions taken in Caithness
The Caithness Committee met virtual today for the first time since the Covid-19 pandemic and it's agenda focused on the actions taken by the Council and the third sector to deal with the effects of Coronavirus in Caithness.   The Executive Chief Officer for Education and Learning, Paul Senior, gave members an update on the plans and preparations underway to prepare for the return of pupils and staff to Caithness schools in August.  
6/7/2020
Highland Council's Leader Supports Scottish Government’s Call For Greater Fiscal Flexibility
Margaret Davidson, the Leader of the Highland Council has given her strong support to the efforts of the Scottish Government to obtain greater fiscal flexibility from the UK Government.   The Scottish Government have sought flexibility to offset capital underspend against resource expenditure, more flexibility over resource borrowing and greater flexibility over the use of the reserve for capital.  
6/7/2020
Highland play parks to re-open graduallyThumbnail for article : Highland play parks to re-open gradually
The Highland Council is planning to re-open play areas across the region throughout summer.  Advice was provided by the Scottish Government on 28 June as to the safety measures that should be applied.  
3/7/2020
Digital Learning success for Highland Council schools and staffThumbnail for article : Digital Learning success for Highland Council schools and staff
The Highland Council was one of the first local authorities in Scotland recognised to develop a Schools Digital Learning Hub, which provides a resource for staff, parents and pupils to support home learning.   Prior to Covid-19, we had an estate of 27,000 Chromebooks that were already a part of our ICT in Learning Strategy.  
1/7/2020
Highland Council Committee discussed future of Corran Ferry serviceThumbnail for article : Highland Council Committee discussed future of Corran Ferry service
Earlier today (Wednesday 1 July 2020) members of The Highland Council's Economy and Infrastructure Committee had the opportunity to discuss (by video conference) progress made with the Corran Ferry Project which is reviewing the options for securing a replacement ferry and considering the way forward for the future operation and management of the service.   The Corran ferry service has reached a critical point and strategic decisions need to be made.