Caithness Map :: Links to Site Map Great value Unlimited Broadband from an award winning provider  


Redesign continues to deliver improvements

9th March 2018

Recent outcomes of Redesign work were noted by Members at yesterday's Highland Council meeting.

In the first year of the programme, 8 redesign projects were undertaken using a "Lean" approach and 36 staff have been trained as facilitators.

Recent projects included improving the process for billing and receiving income for wrap around care for early years, streamlining the process from 80 to 28 steps with a possibility of this reducing to 15 steps. The new process will automate data entry, reduce the backlog, and save £12k per year in postage costs.

In 2017 over 900 cases of fly-tipping had been reported but under-reporting was estimated at 50%. The improvements made by the Lean team include a new e-form to make it easier to report fly-tipping and a new mapping tool to identify hot spots where preventative action can be targeted and enforcement activity can be coordinated. In addition to avoiding future budget pressures, annual savings of £0.080m will delivered next year.

Grey fleet (staff using their own cars to do their job) accounts for about 82% of all travel costs, costs £2.2m, and results in 2000 tonnes of carbon dioxide emissions and considerable losses in productivity from time spent travelling.

The review aims to reduce the need to travel, and where travel is necessary, to reduce the spend and carbon emissions associated with it by greater use of pool cars, car clubs and for shorter journeys to use active travel.

Changes are estimated to provide around £500,000 in savings annually from next year (2018/19).

Another outcome of redesign will be that the music tuition service will transfer to Highlife Highland from 1 April 2018 to enable the service to be affordable, sustainable and with scope to grow, reaching other people and places. The Council has also agreed to the redesign proposal of generating energy through solar PV on its estate.

Chair of the Redesign Board and Convener, Bill Lobban said:

"The Redesign work is continuing to produce some exciting and innovative improvements with tangible benefits. We now have a number of examples of highly successful redesign projects and some 20 ideas from staff are currently being considered for future projects.

“Investment in solar PV on the Council's estate is just one stunning example of innovation, which will not only save the council money, but will actually achieve income.

“The methodology being used in the Peer Reviews helps to constructively and sensitively challenge current service delivery models and rightly involves staff in redesigning new and efficient ways of doing things."


Related Businesses


Related Articles

New Chief Exec Appointed To The Highland Council - Donna MansonThumbnail for article : New Chief Exec Appointed To The Highland Council - Donna Manson
The Highland Council has appointed a new Chief Executive.  The successful candidate is Donna Manson, currently Service Director for Children and Young People in the Scottish Borders.  
Trade Unions Recommend Reject Vote On Revised Local Government Pay Offer
Local services throughout Scotland could be plunged into crisis after - UNISON, Unite and the GMB - wrote to COSLA to say they will recommend their members reject their revised pay offer when they consult them in the coming weeks.   The revised pay offer, made by COSLA on 6th September 2018, was a 3% increase for all local government workers earning up to £80,000, but the trade unions are angry that this is below inflation and does not improve low pay.  
Response to Scottish Local Government Pension Scheme Consultation
Members have discussed the consultation and proposed response to a review of the structure of the Scottish Local Government Pension Scheme.   The Highland Council Pension Fund is one of eleven constituent funds of the Scottish Local Government Pension Scheme.  
Highland Council Considers Planning For 3-year Budget Gap
The Highland Council has agreed to plan for a potential budget gap of £66.7 million over the next three years.   It was agreed by Members in June to develop plans for a multi-year budget for the next 3 financial years (2019-22) to meet the challenge of a potential funding gap dependent on a wide range of variables.  
Council seeks new staff to ensure Highland's children get the best start in life
The Highland Council is looking for experienced staff or existing managers to drive the Early Learning and Childcare initiative forward, to ensure our youngest children get the best start in life and are ready to succeed.   The Council will be almost doubling the provision of early learning and childcare over the next two years.  
Leadership Award Secures Funding For DevelopmentThumbnail for article : Leadership Award Secures Funding For Development
High Life Highland today announced that it has been successful in an application to the Year of Young People National Lottery Fund, to support its HLH Leadership Programme.  "Choose to Lead" will be a Leadership Award that will be recognised by the SCQF Framework and accreditation of the award will be carried out by the University of The Highlands and Islands.  
Highland Council supports moves to improve local democracy
The Highland Council is encouraging local community groups to participate in the Scottish Government's Local Governance Review.   Members have today considered the work to date preparing for The Highland Council's contribution to the Local Governance Review.  
Positive progress on strategic review of public conveniencesThumbnail for article : Positive progress on strategic review of public conveniences
Progress on the Highland Council's review of its public conveniences has been welcomed by the Council's Administration.   Councillor Allan Henderson, Chair of the Council's Environment Development and Infrastructure Committee said: "It's important that we put the review into context and acknowledge that Highland Council is the largest provider of public conveniences in the UK.  
Wick High school positive destination news welcomed by Caithness CouncillorsThumbnail for article : Wick High school positive destination news welcomed by Caithness Councillors
Caithness Councillors have welcomed information that shows progress being made in respect of destinations of pupils on leaving Wick High School in recent years.  The information was presented at the Caithness Area Committee meeting held in Wick on Tuesday 28 August.  
Highland Council Takes Action To Address Overspends In Its Budget
The Corporate Revenue Monitoring Statement for Quarter 1 (Apr - June 18), has been considered by the Council's Corporate Resources Committee.  The paper sets out actions to address the projected 1% overspend of £5.1m.  

[Printer Friendly Version]