Highland Council Redesign: Service Income Review
7th March 2019
As part of The Highland Council's Redesign Programme, a comprehensive review of Service Income was undertaken by Deloitte and The Highland Council. The Highland Council received no charge following agreement with Deloitte that this would be very useful work experience for their Assistant Manager.
The joint report identified opportunities for the Council to improve collection levels and deliver process efficiencies by becoming more commercial in its approach to Service income.
As part of these improvements The Highland Council today (7th March 2019) approved the following recommendations:
1. To increase the de minimus (minimum) value of invoices issued from £10 to £12.50 (service charges less than this sum will require to be paid by up front or by Direct Debit)
2. Where alternate payment methods exist, to introduce an invoicing surcharge of £15 (including VAT).
3. To apply statutory interest and a late payment fee where an invoice is not paid within agreed terms and conditions (applicable to commercial customers only).
These changes will be implemented with effect from April 2019.
Councillor Bill Lobban, Convener of the Highland Council and Chair of the Council's Redesign Board explained: "Between April and December 2018, the Council paid 96.3% of its suppliers within 30 days, yet only 53% of our customers paid us on time. These changes move the Council more in line with how commercial organisations operate; allowing us to become more efficient by changing how our customers pay us, recouping the actual costs associated with administering invoices and being more aware of how and when we provide credit."
See the council paper at https://www.highland.gov.uk/download/meetings/id/74986/item_9_redesign_of_highland_council
Highland tenants claiming Universal Credit are being urged to log on and update their UC claim this April 1st to ensure their entitlement covers their annual rent increase for the year ahead. Those who fail to do so will face a shortfall in their housing entitlement, putting them at risk of arrears.
Householders are advised that from the 1st of April 2019 vehicle tyres will no longer be accepted for disposal at Highland Council Household Waste Recycling Centres. The Highland Council currently disposes of 22% more waste per person than the Scottish average.
The Highland Council is raising awareness of the opportunity to help shape future growth and development across the Inner Moray Firth area, and is encouraging anyone living, working, investing and being educated in the area to get involved. The Council has announced its intention to review the Inner Moray Firth Local Development Plan.
A report that aims to demonstrate the continuing commitments of Highland Council, it's Education Authority and Highland Licensing Board, to advance and mainstream equality into day-to-day work was approved today by Councillors on the Care, Learning and Housing Committee. Local Authorities, Education Authorities and Licensing Boards are required by legislation to publish a report every 2 years on how they mainstream equality into their work.
The Highland Council is today (12 March 2019) launching a 12 week consultation giving the community until 5 June 2019 to comment on the proposed contents of the Common Good Fund Asset Register. Section 102 Community Empowerment (Scotland) 2015 states that before establishing a Common Good Asset Register the Council must first conduct a public consultation on a list of property (buildings, land, artwork, regalia and funds) it is proposing to include.
People living in The Highland Council area can now find out how to foster and adopt in the comfort of their own homes. Alison Gordon, Highland Council's Fostering and Adoption Resource Manager explained: "We have created this website to try to make it easier for anyone living in the Highlands who is considering fostering or adoption and we have tried to make the process of applying easier.
Council has agreed 22 strategic improvement priorities and a Highland Improving Performance Programme for the Council which aims to make the connections across services and communities and drive the improvement. The proposed strategic improvement priorities are identified from the Council's knowledge of where performance needs to improve and where the Council has already set ambition for improvement.
The Council's Programme "Local Voices: Highland Choices" was approved at today's Council meeting 7th March 2019, along with a Corporate Plan which provides the measures and actions required to deliver and monitor the Programme. The Corporate Plan also underpins the priorities set out in the Council's budget strategy and change programme "A Sustainable Highland" which was approved by Council in February 2019.
Overall the Council's key performance indicators (KPIs) for 2017-18 are performing well with 81% (22) either improving or being maintained. The principles that underpin the Council's values include that the Council will be fair, open and accountable.
Paper discussed at Highland council today 7 March 2018. The debate will be available for viewing later at https://highland.public-i.tv/core/portal/webcast_interactive/374561 HIGHLAND COUNCIL Date: 7th March 2019 Report Title: Council preparations for EU exit Report By: The Chief Executive 1.
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