Caithness Map :: Links to Site Map Great value Unlimited Broadband from an award winning provider FRI 1ST AUG 2025    9:09:45 AM BST
This site uses cookies, by continuing to use this site you accept the terms of our privacy policy
Back To Top
Caithness.Org Quick Links
Home
Construction
Leisure
Manufacturing
Misc.
Primary
Professional
Public
Retail
Tourism
Transport
Site Map
 
 
 
 
 
 
 
 
 
 
 
 
 

Feed 2.0 Loading...

Highland Council demonstrates improving performance

7th March 2019

Photograph of Highland Council demonstrates improving performance

Overall the Council's key performance indicators (KPIs) for 2017-18 are performing well with 81% (22) either improving or being maintained.

The principles that underpin the Council's values include that the Council will be fair, open and accountable. This means the Council will measure performance, report on it publicly and listen to communities, to ensure the Council is delivering services that provide best value for our citizens.

An annual report to Council provides information on the outcome of local and nationally benchmarked Statutory Performance Indicators (SPIs) for 2017/18. The report shows improved performance by 5% or more in 2017/18 on 38 indicators, with 29 indicators showing a decline of 5% or more in performance.

Overall, 102 (78%) of SPIs improved by 5% or more or performance was maintained compared to 77% the previous year. The report also shows that for the 80 indicators which are also nationally benchmarked there are 10 in the top quartile and 19 in the bottom quartile.

Leader of the Council Margaret Davidson thanked staff for the continued improvement. She said: "At a time of increasing financial pressure and simultaneous increasing demand this is a fair performance. However, the Council must be honest about areas where performance is not good enough and identify ways to do things differently and better. This is the basis on which the Council's budget for 2019/20 onwards has been built and will be supported through a strategic performance framework moving forwards.

"One area where we know we can do better is supporting our looked after children to be cared for in the Highlands and to enable them to achieve their full potential at school and in life. I am hopeful that the measures being put in place this year will help us to better fulfil our corporate parenting responsibilities in the future."

In a separate report to Council on Improvement Priorities the Chief Executive outlines a review of performance management arrangements which will require a significant change in the culture for the organisation and this will include developing stretching targets to drive continuous improvement in performance. The review will consider the best approaches and tools to drive continuous improvement across the organisation and this extends beyond corporate performance reporting. The planned review also links to a further report to Council on the Council's Change Programme.

The Council’s Corporate Plan sets out the strategic and operational priorities of the organisation along with the improvement priorities from the Change Programme and the Council Programme. The plan also sets out the measures and actions required to deliver and monitor the Council’s priorities for 2019-2022. The plan will be supported by a Highland Improving Performance Programme (HIPP) which sets out an approach to developing a framework for driving performance improvement consistently and robustly across the Council. Together, this approach will ensure the Council achieves its ambitions, delivers these in a sustainable way and improves performance across the organisation.

Chief Executive Donna Manson also said: "I am ambitious that we are a high performing council, and a performance framework which sets ambitious targets and regularly monitors our progress is fundamental to this. We have some great examples of high performing teams and best practice which can be shared and supported across our services. Let us build on success and challenge where things can be improved or made more efficient. This will enable us to be more sustainable into the future and to do the best for our communities."

Areas which show improvement by 10% or more between 2016/17 and 2017/18 include: Attainment (5+ awards at SCQF Level 5) by children from deprived

Backgrounds increased from 27% to 31%; The percentage of Looked After Children in kinship care increased from 17.7% to 19.5%; Cost of maintenance per street lighting unit decreased from £19.20 to £16.18 and Street lighting electricity consumption decreased from 16.6m kWh to 14.2m kWh; The number of businesses supported by the Economic Development service and Business Gateway increased from 1,061 to 1,191; The accident injury rate (reportable injuries/ No. employees *100,000) decreased from 244 to 145.

Areas where performance has decreased by 10% or more between 2016/17 and 2017/18 are: Attainment (5+ awards at SCQF Level 6) by children from deprived backgrounds decreased from 11% to 9% and School exclusion rates (per 1,000 pupils) for looked after children increased from 73.2 (2013-15) to 108.8 (2015-17); The average number of Looked After Children accommodated by the Council out with Highland increased from 27 (2016/17) to 34 (2017/18).

Also the cost of Environmental Health (per 1,000 population) increased from £14,878 to £16,940; The homelessness case duration increased from 37 to 44 weeks; The Percentage of unemployed people assisted back into work decreased from 6.0% to 4.9%.; The cost of Economic Development and Tourism services (per 1,000 population) increased from £29,416 to £40,777.

The full paper can be seen at item 11 of the agenda at https://www.highland.gov.uk/meetings/meeting/4093/highland_council/attachment/74980

 

Related Businesses

 

Related Articles

21/7/2025
Results Helpline to support pupils in the Highlands with SQA results
Young people in the Highlands can call a dedicated helpline offering expert advice to anyone receiving their full Higher, National, and Advanced results on Tuesday, 5 August 2025.   The pupils and students- along with their parents and carers - will be able to get support with their results through Skills Development Scotland's (SDS) Results Helpline, which opens from 8am on results day.  
Renewable energy firm ENERCON welcomed to Wick Business Park
Wick Business Park has welcomed wind energy technology company ENERCON as the first occupant of one of four new units completed last year.   ENERCON specialises in designing, producing, installing and servicing onshore wind turbines and has been operating in the Caithness area since 2013.  
3/7/2025
Bringing more empty homes back into use
Additional empty homes officers are being recruited to bring more privately owned houses back into use.   The new posts are being supported as part of a £2 million investment through the Scottish Empty Homes Partnership in 2025-26 which will see staff take a more proactive and targeted approach to tackling local housing issues.  
2/7/2025
Community-Led Local Development Fund distributes over £900k to support projects in Highland
The Highland Strategic Local Action Group (LAG) met in June 2025 and considered and agreed funding for 28 projects submitted to the Community-Led Local Development fund (CLLD), which makes up part of The Highland Council Community Regeneration Fund (CRF) programme.   CRF is an umbrella term used to cover multiple external funding programmes administered by The Highland Council.  
2/7/2025
Community benefits funding delivers educational resources to Highland schoolsThumbnail for article : Community benefits funding delivers educational resources to Highland schools
Highland Council has provided 12 ‘Talking Tub' resources for use in primary schools across the Highlands, in partnership with Union Technical who deliver community benefits as part of the Energy Efficient Scotland: Area Based Scheme programme.   Chair of Highland Council's Education Committee, Councillor John Finlayson, said: "This is a fantastic initiative being rolled out across Highland primary schools which brings innovation and inspiration to early years children.  
1/7/2025
Additional bins will help keep popular visitor spots tidy
Visitors will find it easier to dispose of their litter at several popular spots across Highland after the rollout of additional bins.  The rollout has been planned to support the tourism season as part of the Council's ongoing commitment to improve and support sustainable tourism in the area.  
27/6/2025
Accounts Commission commends Highland Council's culture of transformation
Members of the meeting of The Highland Council (26 June 2025) have considered and agreed the Accounts Commission's Best Value report, which was published in April 2025 and highlights organisational improvements across leadership, performance management and community engagement.   In April’s report, the Accounts Commission recognised and welcomed significant progress within the organisation since the 2020 Best Value Assurance Report (BVAR) and commended the embedded culture of transformation.  
27/6/2025
Thurso masterplan and community POD progress update
A new generation of community facilities is being planned for the Highlands.   At a meeting of The Highland Council (Thursday 26 June), elected members approved the work to date in progressing the Highland Investment Plan workstreams - masterplan for Thurso and agreed to nominate the current Thurso High School site as the preferred location for the new Thurso Community Point of Delivery (POD).  
27/6/2025
Highland Housing Challenge partnership makes positive strides
At a meeting of The Highland Council (Thursday 26 June 2025), Members received a progress report on the partnership approach and important successes since declaring a Highland Housing Challenge in November 2023.   Since establishing the ambitious Highland Housing Challenge, important successes included: A call for sites delivered 250 sites, with a potential 25,000 housing units which will support delivery against the target of an additional 12,000 houses over the next 10 years.  
25/6/2025
Highland Council to deliver housing energy efficiency upgrades with ECO funding
The Highland Council will deliver a transformative programme of energy efficiency upgrades across Council housing supported by a £9.2 million Energy Company Obligation (ECO) funding proposal secured by Union Technical.   The funding proposal will deliver approximately 1,000 individual energy efficiency measures to Council owned properties across the Highlands.