Trading Standards supports Delivery Law website
24th June 2019
The website www.deliverylaw.uk
was one year old on Saturday (22nd June 2019) and Trading Standards officers at Highland Council are looking to highlight its importance in the battle for fair internet delivery charges. The site provides a one-stop-shop for consumers and businesses to receive all the information they need about internet delivery charges and to report bad practices that they might encounter.
David MacKenzie, Trading Standards Manager at the Highland Council said: "With over 1000 hits per day, the site is well-used but we think it can be more widely viewed. Consumer users can consider their rights using the information pages, utilise template letters to raise issues with companies, and make complaints to the appropriate authorities. Business users can check on their obligations as sellers and their rights as buyers. Other interested parties such as policy-makers, advisers and lawyers can access detailed information about delivery law."
Although set up and operated by Highland Council's Trading Standards team, the site is supported by a very wide range of national bodies, including the Scottish and UK Governments, Citizens Advice Scotland, Trading Standards Scotland, the Competition and Markets Authority, the Advertising Standards Authority and the Consumer Council of Northern Ireland.
David MacKenzie continued: "The site was set up at short notice in response to increasing demands from the public for more information and a coordinated approach to tackling unfair surcharges. We are now looking to improve it and have introduced a simple questionnaire for users to let us know their thoughts. See the Give us your feedback link at the foot of each page of the site."
Highland Council is supporting the Scottish Government's Fairer Deliveries for All
initiative, through the operation of the deliverylaw.uk website and through the continuing engagement by Trading Standards with businesses across the UK.
Blueprint for safe return to classes. Detailed guidance on practical measures to allow schools to re-open on 11 August has been published.
The Highland Council is assessing the implications of the First Minister's announcements made on the 21st May about the first stage relaxation of lockdown, concerning teachers and other education staff returning to the workplace during June to prepare for the return to school and settings on 11th August. Highland Council's Education Committee Chair, Cllr John Finlayson said: "The return to workplace and Highland schools for our Education staff will have to be undertaken carefully and gradually.
The Highland Council's Environmental Health Team is advising consumers to use their water wisely and check their private water supply systems for any signs of water leaks or risks of contamination. A private water supply is a property that does not have a Scottish Water mains water connection.
The Highland Council can now confirm which of the Household Waste Recycling Centres (HWRC) across the region will re-open from Monday 1st June 2020. A phased approach to re-opening the sites will be adopted with strict controls in place to help manage social distancing and to ensure the anticipated high number of visitors and volume of waste can be handled safely and efficiently.
The Highland Council's Housing Service currently operates an annual garden aid scheme, cutting grass in approximately 1,300 council house gardens. The Garden Aid service is for older or disabled tenants who don't have anyone to help them cut their grass.
Following an ambitious bid by Highland Council supported by NHS Highland, to deliver rapid active travel interventions in response to the Coronavirus pandemic, The Highland Council has been awarded £752,954 from the Scottish Government's Spaces for People fund, which is administered by Sustrans. Over the coming weeks towns across Highland and the City of Inverness will see a roll-out of temporary walking, wheeling and cycling infrastructure along priority routes.
Public assurance is being provided by Highland Council that the organisation is fully transparent and accountable during the COVID-19 emergency response as it publishes decisions made by its group of senior officers - or Gold Group* - under emergency procedures. The list of decisions made since 19 March 2020 is on the Council's website at the following link and will continue to the added to and updated as further decisions are made using emergency procedures.
The COVID-19 small business and self-catering grant scheme, set up to help companies stay in business during the coronavirus crisis, has now paid out £56,286,250 million to 5135 Highland businesses. The Highland Council's Head of Development and Regeneration, Allan Maguire, said: "We now are processing applications and approving payment within days of a business submitting a complete online application form and its accompanying evidence.
The Highland Council is pleased to announce that preparations are well underway for re-opening many of the Household Waste Recycling Centres across the region to the public from Monday 1 June 2020. The sites in Highland, along with all other Scottish Local Authorities, have been closed since the end of March due to the government's Covid-19 restrictions on non-essential travel.
Highland Council's Recovery Board Chair, Cllr Alasdair Christie has welcomed the publication of the Scottish Government's road map phasing the way out of lockdown, which was published earlier today. The First Minister revealed that Phase 1 of the Government's new four phase plan, could come into effect on 28 May, however the advice remains stay home, protect the NHS and save lives for now.
[Printer Friendly Version]