Trading Standards supports Delivery Law website
24th June 2019
The website www.deliverylaw.uk
was one year old on Saturday (22nd June 2019) and Trading Standards officers at Highland Council are looking to highlight its importance in the battle for fair internet delivery charges. The site provides a one-stop-shop for consumers and businesses to receive all the information they need about internet delivery charges and to report bad practices that they might encounter.
David MacKenzie, Trading Standards Manager at the Highland Council said: "With over 1000 hits per day, the site is well-used but we think it can be more widely viewed. Consumer users can consider their rights using the information pages, utilise template letters to raise issues with companies, and make complaints to the appropriate authorities. Business users can check on their obligations as sellers and their rights as buyers. Other interested parties such as policy-makers, advisers and lawyers can access detailed information about delivery law."
Although set up and operated by Highland Council's Trading Standards team, the site is supported by a very wide range of national bodies, including the Scottish and UK Governments, Citizens Advice Scotland, Trading Standards Scotland, the Competition and Markets Authority, the Advertising Standards Authority and the Consumer Council of Northern Ireland.
David MacKenzie continued: "The site was set up at short notice in response to increasing demands from the public for more information and a coordinated approach to tackling unfair surcharges. We are now looking to improve it and have introduced a simple questionnaire for users to let us know their thoughts. See the Give us your feedback link at the foot of each page of the site."
Highland Council is supporting the Scottish Government's Fairer Deliveries for All
initiative, through the operation of the deliverylaw.uk website and through the continuing engagement by Trading Standards with businesses across the UK.
Consumer complaints about second-hand cars have topped the complaints "league table" in Scotland for many years. Common problems include mechanical issues, misdescribed cars and history.
Changes to a number of Polling Districts and Polling Places in the Highlands were agreed yesterday (Thursday 5 September 2019) at the meeting of The Highland Council. Members approved a new Scheme of Polling Districts and Polling Places that will be in place for the next four years.
As part of The Highland Council's Redesign, the Council has announced two further appointments to new posts of Executive Chief Officer (ECO). Stuart Black, Director of Development and Infrastructure, will take up the post of ECO for Transformation and Economy at the end of the month.
Kings Golf Club Inverness, (formerly known as Torvean Golf Club), has officially opened a new course and clubhouse on the north side of the A82 trunk road, on the outskirts of Inverness, marking the completion of a £12.35M investment as part of the Inverness West Link Road project. The official opening ceremony took place today, Friday 30th August 2019, with special guest Bernard Gallagher, former three times Ryder Cup Captain and the Provost of Inverness Helen Carmichael.
The Highland Council is now inviting applications for Community Transport grant funding, to cover the three-year period from April 2020 - March 2023. The Council encourages both current grant recipients and new applicants to submit applications.
During the Caithness Committee on Tuesday 27 August 2019 Members had the opportunity to review progress of the capital programme for the area and scrutinise the amount of money spent to date. The current year's capital investment allocation for projects in the Caithness area is £4,210,000.
Members have, at a special council meeting today, agreed a top priority for the Scottish Government New Schools Investment Programme bid. Members agreed that the proposed Tain 3-18 Campus project is nominated as The Highland Council's priority for consideration by the Scottish Government for inclusion in the initial phase of the New Schools Investment Programme with a delivery timescale by the end of 2021.
At this time of year many householders are thinking of their gardens, keeping them tidy or seeing to those jobs that need done before the weather turns. This is also the same time of year for criminals to take advantage of this and prey on the unsuspecting.
The Council has successfully distributed more than 20,000 Chromebook devices to all its schools to support learners to acquire key technology and life skills in facilitating a digitally enabled generation. Based on the ICT in Learning Strategic Action Plan 2015, The Highland Council started the Chromebook Project in November 2017 where every pupil in P6-S6 will be allocated a Chromebook for their use in school and at home for educational purposes and P1-P5 pupils will have access to Chromebooks at school on a 1:5 ratio.
Considerable effort has been focussed on returning young people to Highland. Since the Councils enhanced Placement Programme began in June 2018, 34 young people have returned to Highland or circumvented OOA (Out of Authority) avoiding costs of over £5M as compared with these young people remaining out of area for a year.
[Printer Friendly Version]