The Redundancy Payment Services (rps) Telephone Helpline Is Temporarily Closed

17th March 2020

You will not currently be able to call the RPS helpline in Edinburgh.

The redundancy claims processing continues as normal.

The RPS helpline based in Edinburgh is closed for 48 hours.

There has been a suspected case of Coronavirus (COVID-19) in our Edinburgh office. As a precaution, we have closed it so that we can do a deep clean. As the office is closed, this means that you will not be able to call the RPS helpline.

We'll update you when the telephone line has reopened.

Our payment processing continues as normal, so you will still receive regular updates about your claim.

Help while our telephone line is down

Check our redundancy guidance to see if this answers your question.

Redundancy payments

If the redundancy guidance does not answer your question, you can contact us in the following ways:

If you need to: Use:

ask for help filing redundancy forms online redundancypaymentsonline@insolvency.gov.uk

ask about redundancy payments redundancypaymentsonline@insolvency.gov.uk

ask about proof of debt (POD) our ‘contact us’ form

ask about submitting proof of debt (POD) forms in a redundancy case rps.pod@insolvency.gov.uk