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Coronavirus (covid-19): Help For People Who Need Additional Support

15th May 2020

Helpline for those who do not have family or community support.

A helpline has been set up to provide essential assistance to those who do not have a network of support, but who may be at increased risk if they contract coronavirus (COVID-19).

It is for anyone who:

cannot get online

is over 70

is disabled

requires the support of mental health services

is pregnant

receives a flu jab for health reasons

The service offers help to people in these categories who do not have family or existing community support.

The helpline - 0800 111 4000 - will operate during core working hours of Monday to Friday, 9am to 5pm, while plans are developed to extend it to operate for a longer period each day.

Callers will be automatically connected to their local authority who will support them to access the service they need, such as:

essential food and medication

links to local social work services for vulnerable children or adults

emotional support

contact with local volunteer groups

This service is in addition to local support already available for people who have received letters advising them to shield. If you in the shielding category and are not yet receiving assistance, you can access support via this helpline. - See

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