Energy Domestic Consumer Advice

3rd February 2023

These documents are intended for front-line advisers to help them to answer questions, give the right advice and signpost people to where they can get help.

The document may be useful to anyone looking for advice.

These documents have been produced by the Department for Business, Energy and Industrial Strategy (BEIS), Citizens Advice, Energy UK and Ofgem, the energy regulator.

As energy prices continue to rise, many people will need extra support this winter. These documents are intended for front-line advisers to help them to answer questions, give the right advice and signpost people to where they can get help.

The questions and topics in these guides are based on input from charities and consumer bodies on the most common questions they are asked. They are not an exhaustive list and contain links and information where further information can be found.

These guides are for domestic energy consumers. Non-domestic (business) energy consumers can access advice at: Energy advice for businesses.

To read the full document go to
https://www.ofgem.gov.uk/publications/energy-domestic-consumer-advice
Pdf 41 pages