Trading Standards Report On Boiler Scams

19th October 2023

There have been recent reports of scammers visiting properties and telling householders that their boilers are faulty. They say it will cost £500 to fix the boiler, but that this can be claimed back from the council at a later date.

Other doorstep scammers have offered householders a prize if they will allow them to inspect their boiler, saying that they may be eligible to receive a free replacement.

One couple felt suspicious and asked the cold caller to provide his details and to wait while they contacted the council to verify his identity. The man left without giving them any information and the council confirmed that they did not have any workers in the area.

How To Avoid
If someone knocks at your door and says they are working for or with the local council, ask them to wait and close the door while you phone the council to verify their identity. Genuine callers will be happy to wait while you do this.

Rogue traders often try to pressure householders into making a decision quickly. Always take time to think before making a decision - don't agree to make any payments for goods or services on the spot.

Report any suspicious behaviour to Police Scotland on 101 or 999 in an emergency. If you have concerns about a purchase that you have made, contact Advice Direct Scotland on 0808 164 6000 or via scamwatch.scot.

Sign up for Neighbourhood Watch Scotland Alerts to stay up to date with what is going on in your community: www.neighbourhoodwatchscotland.co.uk

Find out More
Police Scotland: www.scotland.police.uk/doorstep-crime-and-bogus-callers
Trading Standards Scotland: www.tsscot.co.uk/priority-areas/doorstep-scammers