Trading Standards Warning - Cost Of Living Payment Scams

26th October 2023

Those who are eligible to receive the latest cost of living payment are being warned to be wary of scams.

Millions of UK households will receive the payment between 31 October and 19 November, with payments being made automatically.

Several people have previously received scam emails or text messages asking them to complete a form with their personal and banking details in order to receive the payment.

Be suspicious of any message or cold call asking you to apply for the payment.

If you are eligible, you do not need to apply for the cost of living payment. You will be paid automatically in the same way you usually get your benefit or tax credits.

How to Avoid
Any call or message asking you to apply for a cost of living payment or to contact someone about the payment is likely to be a scam.

DWP will never ask for your personal details via text message or email.

If you receive a text message, email or cold call asking for your details or for a fee to 'apply' for the payment, do not click on any links or provide any details.

Find out More
UK Government guidance: www.gov.uk/guidance/cost-of-living-payment

General Advice on Avoiding Scams
Advice Direct Scotland: www.consumeradvice.scot/knowledge-centre or call 0808 164 6000
Citizens Advice Scotland: www.citizensadvice.org.uk/scotland/consumer
Police Scotland: www.scotland.police.uk/advice-and-information/scams-and-frauds
Financial Conduct Authority: www.fca.org.uk/consumers/protect-yourself-scams
Neighbourhood Watch Scotland Alerts: www.neighbourhoodwatchscotland.co.uk
Which?: www.which.co.uk/consumer-rights/scams
Age Scotland: www.ageuk.org.uk/scotland/information-advice/money-matters/scams/