Damaged Package Scams - Trading Standards Report

14th March 2024

Several people have received text messages that appear to be from delivery company Evri and say that a package has been damaged 'in the process of transportation' and that the address information has been lost.

You are asked to click on a link to update the delivery address within 12 hours.

Links in scam messages such as this often lead to a malicious website designed to harvest personal information.

Similar scam text messages have also been received that use Evri's name and ask you to click on a link to pay a shipping fee of £1.45, saying that your parcel will be returned to the sender if the fee isn't paid.

How to Avoid

Legitimate parcel delivery services will not contact you unexpectedly to ask for personal or payment details.

If you receive an unexpected message about a parcel delivery, don't click on any links or attachments or follow any instructions to download an app to your phone.

Evri have confirmed that they would never ask for a payment via text message or email.

If you are expecting a parcel, track the delivery on the company’s official website rather than using links or contact details provided in an unexpected message.

Find out More
Advice from Evri on avoiding scams: www.evri.com/cyber-security
ScamShare Spotlight PDF on delivery scams: www.tsscot.co.uk/scamshare