Delivery Scams - Trading Standards

12th July 2024

There are regular reports of delivery scams, with 55% of respondents to last year's Big Scottish Scam Survey having experienced a delivery scam in the past year.

One scam text message (shown on the left) says that 'Steven' attempted to deliver to you at 14:23pm.

You are asked to click on a link, which appears to lead to the Evri website, to reschedule.

Another recent scam message reads:

"EVRI mail package in process of transportation due to damage to the outer package, address information is lost, can not be delivered. Please be sure to update the delivery address information in the link within 12 hours."

The links in these messages lead to malicious websites which use branding of legitimate delivery companies and ask you to enter your contact and payment details, either to pay a storage fee or to arrange to have the parcel redelivered.

Evri reported a 174% rise in scams from April 2023 to April 2024. They have successfully shut down over 5,000 scam sites in the past year.

How to Avoid
Legitimate parcel delivery services will not contact you unexpectedly to ask for personal or payment details.
If you receive an unexpected message about a parcel delivery, don't click on any links or attachments or follow any instructions to download an app to your phone.

Evri have confirmed that they would never ask for a payment via text message or email.

If you are expecting a parcel, track the delivery on the company's official website rather than using links or contact details provided in an unexpected message.

Find out more
Advice from Evri on avoiding scams: www.evri.com/cyber-security
ScamShare Spotlight PDF on delivery scams: www.tsscot.co.uk/wp-content/uploads/2024/03/Spotlight-Delivery.pdf