Trading Standards - Insulation Grant Scams

28th February 2025

There have been more reports of cold calls that appear to be AI-generated and ask about the insulation in the recipient's property. The 'caller' asks to make an appointment for an inspector to visit the property and check if the insulation is sufficient, saying that the inspection will be funded by the Government.

One man who received this call asked for more information, but the voice simply repeated the same message about government funding over and over again. He could hear clicks every time a question was answered, suggesting that the 'caller' was an AI bot.

It is likely that the aim of these calls is to generate leads for companies who may go on to visit properties and provide misleading information about the existing insulation.

How to Avoid
Don't provide any information to a cold caller and avoid arranging to make an appointment for a salesperson to visit your home.

Callers who offer a 'free' loft inspection may try to sell you energy saving or home improvement measures that you don't actually need and which won't provide any benefit.

If you are concerned about your existing insulation or any other energy saving measures in your home, seek impartial advice from trusted companies rather than cold callers or online adverts. Have an impartial assessment carried out to determine which energy saving measures will actually benefit your home.

Home Energy Scotland offer free and impartial advice on energy saving measures and information about funding available in your area - call them free on 0808 808 2282 or visit www.homeenergyscotland.org.

Find out More
Avoid Insulation Scams - PDF: www.tsscot.co.uk/Spray-Foam-Journey.pdf
Home Energy Scotland: www.homeenergyscotland.org
Find traders who have been vetted and approved by local Trading Standards officers: www.approvedtrader.scot
Trading Standards Scotland website: www.tsscot.co.uk/priority-areas/energy-marketing-scams