27th April 2026
Activities are continuing to resolve the service delays affecting Civil Service Pension Scheme (CSPS) members. The Civil Service Pensions Taskforce, in partnership with its administrator, Capita, is working to restore the full service as quickly as possible.
Call volumes
The cumulative effects of the data breach and removal of 2024/25 Annual Benefit Statements, the 2026 pensioner mailing and end of tax year queries means waiting times to the contact centre increased in April, peaking at 47 minutes on 15 April. Members are being asked to contact Capita for urgent cases only.
Inherited quotations
Capita inherited 8,063 cases on 1 December 2025. All those eligible for lump sum payments have been paid. Where Capita has all the required information, pensions are being set up for regular payment by the end of April for payments to begin from May. Arrears and interest on delayed payments will be paid accordingly.
Quotation backlog
There are currently approximately 23,000 pension quotations outstanding with Capita. Current and previous employers may be contacted by Capita throughout May and June to verify a members’ details in order to then issue a retirement quote. On receipt of a member’s completed paperwork, pension payments and any arrears will be confirmed in finalisation letters. Capita will pay interest (if applicable) on delayed payments. For more information, read the latest recovery update #6 on the Civil Service Pensions website
Transition support loans
£7.2 million in interest-free transitional support loans has been paid to more than 1,300 members. Transitional loan payments of up to £10,000, depending on need, are still being offered by employers (if you left the Civil Service after 1 January 2025).
Immediate focus
Capita has committed to restore service levels to agreed contractual levels by the end of June.