12th November 2026
At this time of year, with more people buying Christmas presents and Black Friday deals online, there is always an increase in delivery scams.
Scammers typically direct people to malicious websites by sending scam text messages and emails impersonating delivery companies which claim that you need to rearrange a missed delivery.
39% of respondents to this year's Big Scottish Scam Survey had experienced a delivery scam. Here are some recent examples of these scams:
An email saying nobody had been at home to receive a recent delivery. The message didn’t include a company name or any further details, it just asked the recipient to click a link to rearrange delivery.
An email which looked like it had been sent by Amazon and claimed they were unable to deliver a recent order. The recipient was asked to click a link to arrange another delivery date.
A scam text which appeared to be from Evri and said a recent delivery had failed as a signature was required. It included a link to reschedule the delivery - this led to a convincing Evri copycat site with up to date logos and branding where you were asked to enter personal details.
Messages that ask you to click a link to reschedule a parcel delivery from DPD. The link leads to a cloned DPD website where, in addition to filling out your personal details, you are asked to pay a small fee for redelivery.
How to Avoid
Legitimate parcel delivery services will not contact you unexpectedly to ask for personal or payment details.
If you receive an unexpected message about a parcel delivery, don't click on any links or follow any instructions to download an app to your phone.
If you are expecting a parcel, track the delivery on the company’s official website or app rather than using links or contact details provided in an unexpected message.
Find out More
ScamShare Spotlight PDF on delivery scams: www.tsscot.co.uk/Spotlight-Delivery.pdf