You Can Help Scottish Water Improve

20th November 2012

Scottish Water is inviting our customers to have their say on the future of water and waste water services in Scotland.

Customers are benefiting from significant investment and improvements made to water infrastructure since our formation in 2002, with drinking water quality and environmental compliance now at its highest ever level.

We need to think now about how we build on this and the steps we might need to take to ensure water services and supplies are reliable, resilient and able to stand the test of time.

Everyone living and working in Scotland will continue to depend on water and waste water services. That’s why, in planning for the future and wanting to meet customers’ expectations, Scottish Water has launched a consultation giving customers the chance to tell us whether we have identified the right challenges, opportunities and priorities between now and 2040.

The consultation identifies potential opportunities and challenges such as climate change, population movement and developments in science and technology as well as possible measures that could be taken to provide high quality drinking water to all customers, protect and enhance the environment and support the economy well into the future.

This is a terrific opportunity for people to give their views on these issues – specifically to what extent we should prioritise action to protect water supplies from service interruptions, improve the look and taste of water and reduce flooding. We’re also seeking views on future charge levels and the extent to which customers would like to see service improvements in return.

The consultation runs until February 12, 2013 and I would encourage everyone to take part and be a part in shaping the future of water services in Scotland.

You can get in touch through our website – www.scottishwater.co.uk/yourviewscount - or by writing to Freepost RTBT-EEXB-EJRT, Scottish Water, Daldowie Office, Uddingston, Glasgow G71 7RX.