Caithness Map :: Links to Site Map Great value Unlimited Broadband from an award winning provider  


Clydesdale Bank Branch in Thurso To Close

18th January 2017

Photograph of Clydesdale Bank Branch in Thurso To Close

In September 2016 CYBG PLC, the parent company of Clydesdale Bank, announced that its branch network would be reducing as part of the Bank's strategy to create a truly integrated digital, mobile, telephone and branch service for its customers.

Following last year's announcement, Clydesdale Bank has today confirmed that it will close 40 branches in 2017.

The Thurso Branch will close on 23rd May 2017. The nearest alternative Clydesdale branch is in Wick just over 20 miles away.

Since 2011, the number of customers using their bank for day-to-day transactions across the banking industry in the UK has fallen by a third. This ongoing decline in branch usage, married to a sharp and sustained increase in digital and mobile engagement, has driven a shift to providing greater access to day-to-day banking services remotely, on the move and outside of normal business hours. The Bank continues to reshape its service offering in response to these changing needs.

To support this transformation the Bank is committing £350m over the next two years, embracing digital innovation while continuing to invest in a more sustainable branch network to deliver a superior customer experience. The benefits of this approach can already be seen through a significantly enhanced digital offering, a programme of new flagship branch openings and refurbishments.

The Bank's first priority is to our customers and we will be working extensively with impacted customers, local communities and relevant stakeholders to ensure that the transition to their new branch is as smooth and as sensitive as possible, particularly where vulnerable customers are concerned.

It is also the Bank's intention to try to find roles for frontline branch staff either within other branches or elsewhere in the Bank, wherever possible. However, there will inevitably be employee number reductions as a result of these changes. We anticipate that around 200 Clydesdale Bank staff will be at risk of redundancy and subject to our redeployment process. All employees affected by these changes will be fully supported through the process.

Gavin Opperman, Customer Banking Director, Clydesdale Bank, said:"While the decision to close any branch is never an easy one, it is important that we, in line with other banks operating in the UK market, continue to respond to changes in the way customers want to bankwith us.

"The changes announced today continue our journey towards a model that combines an enhanced digital platform with a right sized branch network; allowing customers to interact with us through a wide range of channels - mobile, online, telephone, in-branch - whenever and however they want."

The Bank will be working with customers to support them through the change. Branches in Scotland affected by the closure are listed below along with alternative banking options.

Posters will be placed in each affected branch advising customers of the impending closure. Written notification will be sent at least 12 weeks before any branch closes providing details to customers on the alternative ways of continuing to manage their accounts, including nearest branches, ATMs and Post Office counters - which Clydesdale Bank customers can use for day-to-day banking.

The branch closures, combined with our significant investment programme, are core components of the Bank's strategic priorities of driving sustainable customer growth, building a more efficient Bank and optimising the Bank's use of capital.


Related Businesses


Related Articles

Virgin Money To Close Wick Bank
Virgin Money will close 31 of its 162 branches in the coming months as more customers shift to online banking.   The Wick branch was part of the Clydesdale network before being acquired by Virgin.  
Clydesdale Bank Name To Be Rebranded To Virgin MoneyThumbnail for article : Clydesdale Bank Name To Be Rebranded To Virgin Money
Savers with Virgin Money, Yorkshire Bank and Clydesdale Bank face changes to their compensation limits later this year.   Clydesdale and Yorkshire Bank Group (CYBG) bought Virgin Money last year to create the UK's sixth largest bank.  
Rural Banking Survey ExtendedThumbnail for article : Rural Banking Survey Extended
Individuals, businesses and community groups in and around 14 communities in the Highlands and Islands have an extra two weeks to take part in an online survey on rural banking services.   Among other things, the survey asks about the importance of being able to withdraw and deposit cash locally, experiences of using Post Office and mobile banking services, and the perceived impacts of local branch closures.  
Agriculture resilient amid economic uncertaintyThumbnail for article : Agriculture resilient amid economic uncertainty
The agriculture sector in Scotland is showing signs of growth as famers successfully navigate uncertainties linked to currency fluctuations and future subsidies, analysis by Clydesdale Bank shows.   The farming sector in Scotland saw a drop in Total Income from Farming from £775 million in 2014 to £653 million in 2015.