Serco Northlink Ferries Ltd
About NorthLink Ferries
Serco NorthLink Ferries have operated the Northern Isles ferry service since July 2012, sailing from Aberdeen to Orkney and Shetland as well as the Pentland Firth route. Each evening the MV Hrossey and Hjaltland alternate travelling from Aberdeen and Shetland with regular stops in Orkney. The MV Hamnavoe sails from Scrabster in Caithness to Stromness in Orkney throughout the day. MV Hildasay and Helliar are our two dedicated freight vessels with regular timetabled freight services to both Orkney and Shetland.
For islanders and visitors alike, NorthLink Ferries provide a welcome and reliable service, a vital link to and from mainland Scotland. NorthLink’s modern passenger vessels are equipped to cater for everyone, and travellers can expect a service that is testament to the islands’ warmth and friendliness.
MV Hjaltland, MV Hrossey and MV Hamnavoe have a range of en-suite cabins available, including pet-friendly cabins, which give passengers the opportunity to keep their furry friend close by during their sailing, Additionally, all passenger vessels have comfortable lounges, a shop, Changing Places facilities, and a restaurant serving a menu featuring locally sourced produce. Travelling on MV Hamnavoe offers a unique experience to see the iconic Old Man of Hoy. This is the only ferry to Orkney which sails past this impressive and iconic red sandstone sea stack.
During the Covid-19 pandemic NorthLink continue to provide the lifeline service to the Northern Isles and ensure that we adhere to all relevant Scottish Government and NHS Scotland guidance. Although passenger volumes have understandably fallen throughout the pandemic our freight volumes continue to be strong. This is testament to the role we play in the islands supply chain, transporting the full range of goods vital to the economic wellbeing of our island communities. We view ourselves as an integral member of our local communities and continue to work daily with stakeholders in all aspects of the operation.
This community integration, as well as support of the local economy is, undoubtedly, important to us. We are proud to purchase over 90% of products for our passengers to enjoy on board from suppliers based within 50 miles of our operating ports. Whilst supporting the local economy this reduces the distances our deliveries have to travel, and with it our environmental impact.
NorthLink Ferries, which has offices in Aberdeen, Kirkwall, Lerwick, Stromness and Scrabster, has been awarded Investors in People Gold Award on both ship and shore, further ensuring local employment opportunities for all.
For further information please visit www.northlinkferries.co.uk
About Serco
Serco is an international service company, which combines commercial know-how with a deep public service ethos.
Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
More information can be found at www.serco.com
Postal Address
Serco Northlink Ferries Ltd
Scrabster
Caithness
KW16 3BH
Contact
Head Office
Stromness Ferry Terminal
Ferry Road
Stromness
Orkney
KW16 3BH
News for Serco Northlink Ferries Ltd
27/1/2024
Northlink Ferries disruption warning to customers 
Current forecasts indicate the possibility of disruption to our services from Saturday 27th January through to the evening of Monday 29th January. Information will follow as forecasts update.
21/1/2024
Northlink Ferries Weather Disruption - Changes To Times And Cancellations
Early disruption warning to customers Current forecasts indicate the possibility of disruption to our services from the evening of Sunday 21st January through to the evening of Tuesday 23rd January. More information will follow as forecasts update.
22/12/2023
NorthLink Ferries opens booking system for 2024
Serco NorthLink Ferries has officially opened its booking system for the full calendar year ahead - giving customers the opportunity to book forward travel up to the end of December 2024. Billy Robb, Customer Service Director for NorthLink Ferries, said, "We are pleased to be able to open our booking system up to December 2024, allowing people to book travel in spring, summer and beyond, both to and from Shetland and Orkney.13/3/2023
Northlink Ferries Mv Hjaltland Crew Raises Over £4,800 For Clan Cancer Support
Serco NorthLink Ferries staff have raised over £4,800 in support of Clan, a charity supporting those affected by cancer across north-east Scotland. Staff on board and ashore - led by Kathryn Fullerton, Retail Supervisor on the MV Hjaltland - carried out fundraising activities over the course of last year to gather funds for the charity.8/12/2021
No Replacement Vessel To Cover Scrabster Route During Hamnavoe Refit
The lifeline ferry service between Stromness and Scrabster will cease operation completely for a fortnight this winter, NorthLink Ferries has confirmed. The route is to be shutdown from January 31 until February 13 while mv Hamnavoe goes into dry dock for maintenance.
31/8/2021
Ferry Problems Getting Worse In The Scottish Fleet
Highlands and Islands Labour MSP Rhoda Grant has again written to the Transport Minister Graeme Dey demanding Scottish Government address the urgent issues facing Scotland's Ferry Fleet. Following CalMac's announcement that it had been forced to amend timetables as the MV Hebrides was from the rotation for urgent repairs, it became clear that some communities were facing loss of their ferry service for days.
24/3/2021
Serco NorthLink Ferries reveals passenger numbers for first two months of 2021
Serco NorthLink Ferries recorded more than 8,000 journeys during the start of 2021 as it continues to support essential travel. The service remains aligned to the Scottish Government's Strategic Framework, with NorthLink Ferries providing key worker, essential islander and freight connectivity between the Northern Isles and mainland Scotland.
7/12/2020
Serco NorthLink Ferries provides update on latest travel figures
Serco NorthLink Ferries is continuing to maintain vital transport links over the autumn and winter period - following the opening of its 2021 booking system at the start of October. The service remains aligned to the Scottish Government's Strategic Framework, and while passenger and car volumes are down significantly year-on-year they have shown further signs of strengthening over the last few months.
27/7/2020
Serco Northlink Ferries Introduces Pet-friendly Cabins On Board
Four-legged friends can now travel with their owners between the Scottish mainland and Orkney and Shetland - thanks to new pet-friendly cabins on NorthLink Ferries passenger vessels MV Hamnavoe, MV Hjaltland and MV Hrossey. Each ship has two pet-friendly cabins available which have en-suite facilities, side-by-side lower twin bunks and tea and coffee making facilities.
15/7/2020
Serco NorthLink Ferries publishes passenger volumes across first phases of lockdown
Serco NorthLink Ferries has been operating a revised service during Phase 1 and 2 of lockdown, which has provided travel for key workers as well as essential islander and freight connectivity between the Northern Isles and mainland Scotland. During the period 22 March to 30 June, passenger numbers across all routes were 6,010 in comparison to 112,416 over the same period in 2019, representing a reduction of 95 per cent.
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