Serco Northlink Ferries Ltd
About NorthLink Ferries
Serco NorthLink Ferries have operated the Northern Isles ferry service since July 2012, sailing from Aberdeen to Orkney and Shetland as well as the Pentland Firth route. Each evening the MV Hrossey and Hjaltland alternate travelling from Aberdeen and Shetland with regular stops in Orkney. The MV Hamnavoe sails from Scrabster in Caithness to Stromness in Orkney throughout the day. MV Hildasay and Helliar are our two dedicated freight vessels with regular timetabled freight services to both Orkney and Shetland.
For islanders and visitors alike, NorthLink Ferries provide a welcome and reliable service, a vital link to and from mainland Scotland. NorthLink’s modern passenger vessels are equipped to cater for everyone, and travellers can expect a service that is testament to the islands’ warmth and friendliness.
MV Hjaltland, MV Hrossey and MV Hamnavoe have a range of en-suite cabins available, including pet-friendly cabins, which give passengers the opportunity to keep their furry friend close by during their sailing, Additionally, all passenger vessels have comfortable lounges, a shop, Changing Places facilities, and a restaurant serving a menu featuring locally sourced produce. Travelling on MV Hamnavoe offers a unique experience to see the iconic Old Man of Hoy. This is the only ferry to Orkney which sails past this impressive and iconic red sandstone sea stack.
During the Covid-19 pandemic NorthLink continue to provide the lifeline service to the Northern Isles and ensure that we adhere to all relevant Scottish Government and NHS Scotland guidance. Although passenger volumes have understandably fallen throughout the pandemic our freight volumes continue to be strong. This is testament to the role we play in the islands supply chain, transporting the full range of goods vital to the economic wellbeing of our island communities. We view ourselves as an integral member of our local communities and continue to work daily with stakeholders in all aspects of the operation.
This community integration, as well as support of the local economy is, undoubtedly, important to us. We are proud to purchase over 90% of products for our passengers to enjoy on board from suppliers based within 50 miles of our operating ports. Whilst supporting the local economy this reduces the distances our deliveries have to travel, and with it our environmental impact.
NorthLink Ferries, which has offices in Aberdeen, Kirkwall, Lerwick, Stromness and Scrabster, has been awarded Investors in People Gold Award on both ship and shore, further ensuring local employment opportunities for all.
For further information please visit www.northlinkferries.co.uk
Serco is an international service company, which combines commercial know-how with a deep public service ethos.
Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
More information can be found at www.serco.com
Serco Northlink Ferries Ltd
Stromness Ferry Terminal
News for Serco Northlink Ferries Ltd
Serco NorthLink Ferries recorded more than 8,000 journeys during the start of 2021 as it continues to support essential travel. The service remains aligned to the Scottish Government's Strategic Framework, with NorthLink Ferries providing key worker, essential islander and freight connectivity between the Northern Isles and mainland Scotland.
Serco NorthLink Ferries is continuing to maintain vital transport links over the autumn and winter period - following the opening of its 2021 booking system at the start of October. The service remains aligned to the Scottish Government's Strategic Framework, and while passenger and car volumes are down significantly year-on-year they have shown further signs of strengthening over the last few months.
Four-legged friends can now travel with their owners between the Scottish mainland and Orkney and Shetland - thanks to new pet-friendly cabins on NorthLink Ferries passenger vessels MV Hamnavoe, MV Hjaltland and MV Hrossey. Each ship has two pet-friendly cabins available which have en-suite facilities, side-by-side lower twin bunks and tea and coffee making facilities.
Serco NorthLink Ferries has been operating a revised service during Phase 1 and 2 of lockdown, which has provided travel for key workers as well as essential islander and freight connectivity between the Northern Isles and mainland Scotland. During the period 22 March to 30 June, passenger numbers across all routes were 6,010 in comparison to 112,416 over the same period in 2019, representing a reduction of 95 per cent.
Serco NorthLink Ferries continues to request that travellers stay at home and help to save lives as the company was forced to refuse travel to 23 passengers since 22 March. As part of the national effort to deal with the current public health crisis, NorthLink Ferries has been monitoring passengers' reasons for travelling, which are captured during the booking process, and denying travel to or from the Northern Isles to those who disclose non-essential reasons.
A new temporary timetable has been introduced by Serco NorthLink Ferries, designed to continue to provide a lifeline service between mainland Scotland and the Northern Isles whilst reflecting travel demand during the COVID-19 outbreak. In line with advice from the Scottish Government and health officials, restrictions have been implemented in recent weeks to allow only necessary travel, resulting in a significant reduction in passenger numbers.
Stuart Garrett, Serco's Managing Director of NorthLink Ferries, said: "The wellbeing of our passengers and staff is always our top priority and since the outset of COVID-19 we have taken all the necessary precautions to ensure their health and safety. We have followed relevant guidelines and advice from the Government and health officials and continue to do so.
The MV Hamnavoe is due to be in dry dock from 13th to 26th January 2020 (inclusive), and there will be additional north and southbound calls into Kirkwall by the MV Hrossey and MV Hjaltland. During this time the MV Helliar will provide a replacement service on the Pentland Firth route.
Serco, the international service company, has been selected as preferred bidder to continue managing and operating the lifeline Northern Isles Ferry Services for passengers and freight between the Scottish mainland and the Orkney Islands and Shetland Islands, providing essential access and supplies for the islanders. The outcome of the tender was announced by the Minister for Energy, Connectivity and the Islands to The Scottish Parliament this morning.
Company is first Scottish transport operator to introduce pioneering support service. Serco NorthLink Ferries has partnered with one of Scotland's digital start-ups to improve journeys for customers who require additional support.
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