Highland Council helpline now up and running from 2.00pm Today
25th March 2020
THE HELPLINE GOES LIVE TODAY FROM 2:00pm ONWARDS.
The Highland Council has launched a free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during Covid19. The number will be live from 2:00pm today (Wednesday 25 March)
The single line number - 0300 303 1362 - will connect callers to relevant Council specialist teams and will operate Monday to Friday from 8:00am to 6:00pm. All calls are free.
Callers will be able to get advice on benefits and personal support, education and social care and there will also be advice for businesses who may need help with financial support. Helpline staff will also be signposting callers to other organisations that can provide help and assistance as well as gathering offers from individuals or community groups wishing to volunteer.
The service is operated by council staff and Eden Court volunteers who will be home based. Staffing levels will be kept under review to respond to the demand.
Chief Executive Donna Manson said: "I want to thank everyone involved for all their hard work for getting this helpline up and running in such a short time. As well as Highland Council employees volunteering we are also very grateful for the assistance of Eden Court staff. The Helpline is now in place to help those most in need of assistance, so we are requesting that anyone who can continue to use our on-line forms and resources do so as much as possible."
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
The new helpline is just one of several proactive actions the council is taking. Work to set up a number of Humanitarian Assistance Centres across the Highlands is underway and details are expected to be published in the next 24 hours.
The Council is continuing to co-ordinate all offers of community group support, while the Highland's 3rd Sector is co-ordinating individual offers of support. There will be close joint working to maximise the valuable offers of support from community groups and individuals.
The Highland Council is working hard to release business grants to eligible local businesses as quickly as possible. The Council has received over 2,000 applications since the scheme was introduced last week and has set up systems to process these applications quickly while ensuring the necessary information is received.
Since The Highland Council's dedicated helpline went live last Wednesday afternoon staff have dealt with over 1,600 calls. The helpline has been set to give assistance and to collect details of individuals and community groups looking to provide volunteering support.
Council tax payers in Highland who have lost their jobs or are experiencing a drop in their income are being encouraged to apply as quickly as possible for a reduction in their council tax. This help, known as the ‘Council Tax Reduction Scheme', is available for lower income households, including home owners.
Around 19,000 business rate payers in Highland will not receive their annual rates bill this April. The Highland Council recognises the exceptional economic challenges for local business and has therefore decided to pause business rates bills in respect of financial year 2020/21.
What is 'shielding'? If you fall within one of the groups recommended to shield, you will have received a letter or text from the NHS. Shielding is a measure to protect extremely vulnerable people by minimising contact between those who are extremely vulnerable and others.
During this time of restrictions it is important that we all stay active, for our physical health and mental well being. Recreation outside is an important element of this, but it is essential that each of us practice good social distancing while outside.
The Highland Council has launched a free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during Covid19. The single line number - 0300 303 1362 - will connect callers to relevant Council specialist teams and will operate Monday to Friday from 8am to 6pm.
Highland Council will be providing e-vouchers to families to support access to free school meals from week commencing 30 March 2020. This innovative and easy-to-use service will ensure over 4,000 school children will continue to receive support for school meals while schools are closed.
The Council has been working at pace to set up centres for the children of key workers. Anyone who has applied for a place at one of the key worker hubs in the Highland Council area will be contacted by the end of today (Wednesday 25th) with confirmation of the arrangements that have been put in place.
Due to the COVID19 restrictions and the closure of Council Service Points, there has been a change in the way Highland Council provides its Homeless services. If you become Homeless, please contact the Council's Service Centre on 01349 886602 (during office hours) and 01349 886691 (out of hours) for further help and support.
[Printer Friendly Version]