Highland Council helpline now up and running from 2.00pm Today
25th March 2020
THE HELPLINE GOES LIVE TODAY FROM 2:00pm ONWARDS.
The Highland Council has launched a free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during Covid19. The number will be live from 2:00pm today (Wednesday 25 March)
The single line number - 0300 303 1362 - will connect callers to relevant Council specialist teams and will operate Monday to Friday from 8:00am to 6:00pm. All calls are free.
Callers will be able to get advice on benefits and personal support, education and social care and there will also be advice for businesses who may need help with financial support. Helpline staff will also be signposting callers to other organisations that can provide help and assistance as well as gathering offers from individuals or community groups wishing to volunteer.
The service is operated by council staff and Eden Court volunteers who will be home based. Staffing levels will be kept under review to respond to the demand.
Chief Executive Donna Manson said: "I want to thank everyone involved for all their hard work for getting this helpline up and running in such a short time. As well as Highland Council employees volunteering we are also very grateful for the assistance of Eden Court staff. The Helpline is now in place to help those most in need of assistance, so we are requesting that anyone who can continue to use our on-line forms and resources do so as much as possible."
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
The new helpline is just one of several proactive actions the council is taking. Work to set up a number of Humanitarian Assistance Centres across the Highlands is underway and details are expected to be published in the next 24 hours.
The Council is continuing to co-ordinate all offers of community group support, while the Highland's 3rd Sector is co-ordinating individual offers of support. There will be close joint working to maximise the valuable offers of support from community groups and individuals.
Blueprint for safe return to classes. Detailed guidance on practical measures to allow schools to re-open on 11 August has been published.
The Highland Council is assessing the implications of the First Minister's announcements made on the 21st May about the first stage relaxation of lockdown, concerning teachers and other education staff returning to the workplace during June to prepare for the return to school and settings on 11th August. Highland Council's Education Committee Chair, Cllr John Finlayson said: "The return to workplace and Highland schools for our Education staff will have to be undertaken carefully and gradually.
The Highland Council's Environmental Health Team is advising consumers to use their water wisely and check their private water supply systems for any signs of water leaks or risks of contamination. A private water supply is a property that does not have a Scottish Water mains water connection.
The Highland Council can now confirm which of the Household Waste Recycling Centres (HWRC) across the region will re-open from Monday 1st June 2020. A phased approach to re-opening the sites will be adopted with strict controls in place to help manage social distancing and to ensure the anticipated high number of visitors and volume of waste can be handled safely and efficiently.
The Highland Council's Housing Service currently operates an annual garden aid scheme, cutting grass in approximately 1,300 council house gardens. The Garden Aid service is for older or disabled tenants who don't have anyone to help them cut their grass.
Following an ambitious bid by Highland Council supported by NHS Highland, to deliver rapid active travel interventions in response to the Coronavirus pandemic, The Highland Council has been awarded £752,954 from the Scottish Government's Spaces for People fund, which is administered by Sustrans. Over the coming weeks towns across Highland and the City of Inverness will see a roll-out of temporary walking, wheeling and cycling infrastructure along priority routes.
Public assurance is being provided by Highland Council that the organisation is fully transparent and accountable during the COVID-19 emergency response as it publishes decisions made by its group of senior officers - or Gold Group* - under emergency procedures. The list of decisions made since 19 March 2020 is on the Council's website at the following link and will continue to the added to and updated as further decisions are made using emergency procedures.
The COVID-19 small business and self-catering grant scheme, set up to help companies stay in business during the coronavirus crisis, has now paid out £56,286,250 million to 5135 Highland businesses. The Highland Council's Head of Development and Regeneration, Allan Maguire, said: "We now are processing applications and approving payment within days of a business submitting a complete online application form and its accompanying evidence.
The Highland Council is pleased to announce that preparations are well underway for re-opening many of the Household Waste Recycling Centres across the region to the public from Monday 1 June 2020. The sites in Highland, along with all other Scottish Local Authorities, have been closed since the end of March due to the government's Covid-19 restrictions on non-essential travel.
Highland Council's Recovery Board Chair, Cllr Alasdair Christie has welcomed the publication of the Scottish Government's road map phasing the way out of lockdown, which was published earlier today. The First Minister revealed that Phase 1 of the Government's new four phase plan, could come into effect on 28 May, however the advice remains stay home, protect the NHS and save lives for now.
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