Highland Council helpline now up and running from 2.00pm Today
25th March 2020
THE HELPLINE GOES LIVE TODAY FROM 2:00pm ONWARDS.
The Highland Council has launched a free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during Covid19. The number will be live from 2:00pm today (Wednesday 25 March)
The single line number - 0300 303 1362 - will connect callers to relevant Council specialist teams and will operate Monday to Friday from 8:00am to 6:00pm. All calls are free.
Callers will be able to get advice on benefits and personal support, education and social care and there will also be advice for businesses who may need help with financial support. Helpline staff will also be signposting callers to other organisations that can provide help and assistance as well as gathering offers from individuals or community groups wishing to volunteer.
The service is operated by council staff and Eden Court volunteers who will be home based. Staffing levels will be kept under review to respond to the demand.
Chief Executive Donna Manson said: "I want to thank everyone involved for all their hard work for getting this helpline up and running in such a short time. As well as Highland Council employees volunteering we are also very grateful for the assistance of Eden Court staff. The Helpline is now in place to help those most in need of assistance, so we are requesting that anyone who can continue to use our on-line forms and resources do so as much as possible."
To make a payment visit https://www.highland.gov.uk/pay
To report a problem visit https://www.highland.gov.uk/report
To request a service visit https://www.highland.gov.uk/request
The new helpline is just one of several proactive actions the council is taking. Work to set up a number of Humanitarian Assistance Centres across the Highlands is underway and details are expected to be published in the next 24 hours.
The Council is continuing to co-ordinate all offers of community group support, while the Highland's 3rd Sector is co-ordinating individual offers of support. There will be close joint working to maximise the valuable offers of support from community groups and individuals.
The Highland Council, NHS Highland and Police Scotland are working closely to ensure that we all stay alert to the threat of COVID-19. The public are being asked to be vigilant and observe all guidance especially when attending licensed premises.
An update on the recruitment of teaching positions in Highland was presented to Members of the Council's Education Committee yesterday (6 August 2020). Head of Education, Nicky Grant, said: "I want to thank our staff members who have stepped into these vacancies while we continue in our recruitment of teaching and support staff.
Members at yesterday's (6 August) meeting of Education Committee, heard about the success of schools across Highland communities and, specifically, drivers of success from Highland Head Teachers from Portree High, Dingwall Academy, Thurso High, Kingussie High, and St Clement's School in Dingwall. Chair of the Education Committee, Councillor John Finlayson, said: "The achievements and resilience of our young people across the Highlands has to be congratulated along with the positive results we have heard about today.
Early Learning and Childcare (ELC) update. At yesterday's (6 August) meeting of the Education Committee, Members were updated on the Council's provision of ELC, as part of the return of school and ELC settings.
The Highland Council and Police Scotland are urging drivers to slow down near schools as term starts next week across Highland and pupils return to schools from 12th August onward. Highland Council is warning parents and pupils that part time flashing 20mph signs around Highland Schools will not be operating as normal - due to a technical error caused by inactivity of the signs over the long period of lockdown.
The improving trend of attainment is continuing in Highland as demonstrated by the SQA results published today. Attainment in Highland schools has risen against all key indicators and improvement is also around 2% above national levels of improvement.
Members were today asked to note the good progress being made in relation to the local authority's Recovery Action Plan despite the significant challenges faced because of the COVID-19 pandemic. The report highlighted that important work on the 11 key priorities continues at pace.
The Highland Council is issuing a reminder that no more than 20 people should attend a funeral service in person. No changes to these restrictions on funeral services were announced by the Scottish Government following the three weekly formal review of coronavirus controls last week.
Move towards a more sustainable delivery of humanitarian assistance proposed as Highland navigates COVID-19 recovery phase. Staff and Communities have been praised for their outstanding response to the Covid-19 emergency.
Today's announcement from the First Minister is very much what we have been anticipating and preparing for in our return to Highland education settings. It is a great reassurance that we can now continue with our work to achieve a full return of pupils and staff, including those who were previously shielding, in August.