Council Service Centre Opens at Weekend

8th January 2010

The Highland Council is responding to the high number of enquiries received from the public about the bad weather to open its Customers Service Centre this weekend.

The Centre will be operational between 9 am - 5 pm on both Saturday and Sunday.

The number is 01349 886606.

The Service Centre, which is based in Alness, has dealt with an average of more than 1,700 calls each day since Monday 4 January. This is a rise of 15%.

The public is asked to use this number if they have queries about school openings and roads and housing issues.

Councillor Carolyn Wilson, Chairman of the Resources Committee said: "At an extremely busy time staff at our service centre have been efficiently and very professionally dealing with a huge amount of calls from members of the public on a wide range of issues including transport, heating, and travel problems due to the severe weather conditions. The levels of calls have never been so high and it is a credit to all the staff that they have managed to cope so well. I would like to thank them for their hard work and assure anyone contacting the council that our priority is to deal with all calls as promptly and as effectively as possible."

The Council operates an emergency out of hours service. This number should be used out with the opening hours of the Service Centre.

The Council's out of hours emergency numbers are: - Social Work and TEC Services - 0845 769 7284; Housing - 0845 700 2005.

 

Related Businesses

 

Related Articles

26/6/2026 : Local Authority

The Highland Council agree next steps for Visitor Levy scheme

The Highland Council has agreed to continue working with the tourism industry to co-design a draft Visitor Levy scheme for the Highlands.   It follows the Council securing greater flexibility from The Scottish Government on how a Visitor Levy could be applied and administered, after feedback from accommodation providers and industry groups across the Highlands about a percentage-based charge.  

26/6/2026 : Local Authority

Highland Wealth Fund to create lasting legacy from renewable energy development

The Highland Council has agreed plans to establish a Highland Wealth Fund to create a lasting legacy from renewable energy development and support long-term benefits for communities across the region.   Inspired by the principles of the Norwegian Sovereign Wealth Fund, the new partnership-led fund will support strategic, regional, area and local priority projects, helping to ensure that the opportunities created by the energy transition deliver lasting value for current and future generations.  

25/6/2026 : Local Authority

Apply For Education Maintenance Allowance If you are 16 to 19 years old

If you are 16 to 19 years old, at school or college, and come from a low-income household you may be able to get financial help from an Education Maintenance Allowance (EMA).   EMA is a weekly allowance of £30 per week, paid during term time.  

22/6/2026 : Local Authority

 
Highland Council launches new platform to improve online engagement

The Highland Council has today (Monday 22 June) launched a new online engagement platform which will transform how residents, communities and visitors engage with consultations.   The easy-to-use platform allows anyone to quickly see what projects and proposals are open for consultation and engagement.  

22/6/2026 : Local Authority

A Tale of Two Schools - Is Thurso Next? As Moray Council Shelves £100million school plan for Buckie

When Moray Council officially shelved plans for a new Buckie High School, it sent a shockwave through communities across the north of Scotland.  The message was clear: in the current economic climate, even the most desperate promises of new school builds can vanish overnight when balanced against a massive budget deficit.  

19/6/2026 : Local Authority

 
Highland creatives help shape UK City of Culture 2029 bid

Cultural artists and creators from across the Highlands have gathered at Strathpeffer Pavilion to share their ideas and ambitions for the Inverness-Highland bid for UK City of Culture 2029.   The bid, which is being taken forward under the name Beò 2029 the Gaelic word for living brought together around 80 creative practitioners from across the region for a cultural conversation exploring what culture means in the Highlands, what stories the region wants to tell, and the legacy for the future.  

18/6/2026 : Local Authority

 
Great Glen Way route improvements now open

A new improved section of the Great Glen Way is now open, offering walkers, wheelers and visitors a safer and more scenic way to experience this popular trail.   The Highland Council has completed work on over 3km of the route, moving it away from the public road and onto a new off‑road path.  

14/6/2026 : Local Authority

How Caithness Can Strengthen Its Case for Major Capital Investment in an Era of Shrinking Budgets

Caithness has reached a moment where the old assumptions about public investment no longer hold.  For decades, the region could rely on a three‑pillar system: HIE to drive economic development, Scottish Enterprise and national programmes to support growth, and Highland Council to deliver the infrastructure that underpins daily life.  

14/6/2026 : Advisory / Counseling Services

When the Money Moves South: How HIE’s Shrinking Budget Has Hit Caithness and Why “Record Funding” Doesn’t Mean What It Used To

For decades, Highlands and Islands Enterprise was the economic backbone of the far north.  It wasn’t perfect, but it was one of the few institutions that understood the basic truth of life in Caithness: distance costs money, and if the state doesn’t step in, the market won’t.  

11/6/2026 : Local Authority

Highland Council's £20 Million Transformation Gamble – What Happens if the Savings Never Arrive?

For most people, council committee papers and audit reports are not the sort of documents that attract much attention.  They are full of technical language, financial terminology and governance structures that can make even the most determined reader give up after a few pages.