Council Service Centre Opens at Weekend

8th January 2010

The Highland Council is responding to the high number of enquiries received from the public about the bad weather to open its Customers Service Centre this weekend.

The Centre will be operational between 9 am - 5 pm on both Saturday and Sunday.

The number is 01349 886606.

The Service Centre, which is based in Alness, has dealt with an average of more than 1,700 calls each day since Monday 4 January. This is a rise of 15%.

The public is asked to use this number if they have queries about school openings and roads and housing issues.

Councillor Carolyn Wilson, Chairman of the Resources Committee said: "At an extremely busy time staff at our service centre have been efficiently and very professionally dealing with a huge amount of calls from members of the public on a wide range of issues including transport, heating, and travel problems due to the severe weather conditions. The levels of calls have never been so high and it is a credit to all the staff that they have managed to cope so well. I would like to thank them for their hard work and assure anyone contacting the council that our priority is to deal with all calls as promptly and as effectively as possible."

The Council operates an emergency out of hours service. This number should be used out with the opening hours of the Service Centre.

The Council's out of hours emergency numbers are: - Social Work and TEC Services - 0845 769 7284; Housing - 0845 700 2005.

 

Related Businesses

 

Related Articles

6/11/2026 : Local Authority

Abandoned Vehicles Policy approved by Highland Councillors

Members of The Highland Council’s Communities and Place Committee have approved a new Policy on Abandoned Vehicles that will provide a framework for investigating, assessing and enforcement against abandoned vehicles across the region.   Chair of Communities and Place, Cllr Graham MacKenzie said: “I welcome this new policy which will help to make a difference in communities where the nuisance of abandoned vehicles arises.  

6/11/2026 : Local Authority

Funding success builds on Highland Council’s commitment to warmer, energy efficient homes

Climate Change Committee Members have welcomed news that The Highland Council has successfully secured external funding in the region of £5.4 million for 2026/27.  This grant funding will support retrofit and decarbonisation programmes for eligible owner occupier, private rented and Council owned houses across the Highlands.  

6/11/2026 : Local Authority

Council to commission independent review of licensing

Members of The Highland Council have today approved the commissioning of an independent external review of the Council’s licensing arrangements following a Council motion approved on 17 September 2026.   The review will consider governance, decision-making processes and opportunities for improvement.  

Today : Local Authority

Additional school in-service days agreed - Helping teachers prepare for major curriculum changes

Local councils will be able to request up to two extra in-service days this academic year, so that teachers can prepare for the most significant curriculum changes in more than a decade.   The Scottish Negotiating Committee for Teachers (SNCT) which brings together the Scottish Government, local authority body COSLA, and teaching unions has agreed up to two additional in-service days, which will form part of multi-year support for implementation of the updated curriculum.  

Today : Local Authority

The Payday Heist: Why Your Payroll System Might Be a Fraudster’s Easiest Target

Imagine a dedicated employee logs into their bank account on payday, only to find it completely empty.  When they contact HR, the records show their salary was successfully processed but sent to an entirely different bank account.  

Today : Local Authority

Paper Targets vs. Human Crises: The Reality of the Highland Housing Strategy

The Highland Council’s newly unveiled Strategic Housing Investment Plan (SHIP) 2027–2032 paints a glossy, optimistic picture of the region's future.   It promises a steady pipeline of 700 affordable homes a year, framed alongside a booming £10–£16 billion "Growth Deal" linked to green freeports and renewable energy expansion.  

Yesterday : Local Authority

Highland Council Housing Investment: £84 Million Programme Faces Delays as Building Costs Rise

Highland Council is forecasting expenditure of almost £75 million on its housing capital programme during 2026/27, against an original budget of nearly £84 million, as rising building costs, project delays and the availability of additional government funding influence its investment plans.   A Housing Revenue Account (HRA) capital monitoring report, covering expenditure to 31 August 2026, is being considered by the Housing and Property Committee on 4 November.  

Yesterday : Local Authority

Highland Council's Housing and Property Plans: Progress Being Made, But Costs and Contractor Shortages Remain a Problem

Highland Council is making progress on a range of housing and property projects, but rising construction costs, shortages of contractors and uncertainty over future funding continue to threaten delivery.   A progress report covering the second quarter of 2026/27 is being considered by the Housing and Property Committee on 4 November.  

Yesterday : Local Authority

Almost 2,500 Empty Homes in Highland: Can the Council Turn Empty Properties into Much-Needed Housing?

Highland Council is stepping up its efforts to bring long-term empty properties back into residential use, but early results from its £1 million Empty Homes Challenge Fund suggest that turning the policy into actual homes may prove more difficult than anticipated.   A report going before the Council's Housing and Property Committee on 4 November provides an update on the strategy introduced in November 2025.  

Yesterday : Local Authority

Highland Housing: Homelessness Reaches Record Level Despite Good Council Performance

The number of people presenting as homeless in the Highlands has reached its highest level in three years, highlighting the growing pressure on housing services despite some encouraging performance figures from Highland Council.   A report covering the six months from April to September 2026 is being considered by the Council's Housing and Property Committee on 4 November.