New Partnership For Out Of Hours Service
7th April 2012
As of Tuesday 10 April 2012, The Highland Council's out of hours calls for emergencies relating to council housing repairs, property and homelessness, as well as roads, street lighting and environmental services will now be managed by Northern Constabulary working in partnership with The Highland Council. Calls will be dealt with by specialist staff from Northern Constabulary at the Force's Operations Centre, Old Perth Road in Inverness.
The out of hours service runs from 5.00pm to 9.00am and customers accessing the services will experience no change. Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601 while the telephone number for council house repairs is 01349 886602.
The Highland Council's Director of Housing and Property Steve Barron said: "This partnership approach brings with it many benefits for customers and for both partners, making use of the highly trained staff at Northern Constabulary's Force Operations Centre. Callers will continue to receive prompt and effective responses to repairs and homelessness problems plus directing emergency calls to Northern Constabulary also means that emergencies will be dealt with centrally, enabling faster and easier coordination should a multi-agency response be required."
Chief Superintendent Julian Innes said: "Northern Constabulary has long been committed to a partnership approach to sharing and delivering services where this provides both an efficient and improved level of service to the public, making the best use of our operational assets. This is a very good example of that partnership approach coming to fruition."
Related Businesses
Related Articles
Members have considered an update on the Council's medium term financial plan and the impact of the UK and Scottish Governments’ budgets on the coming year’s funding settlement. The position is currently looking more positive than initially planned for, however more detail needs to be worked through.
In November, The Highland Council launched a public statutory consultation to seek views on the proposed introduction of a Visitor Levy scheme across the Highlands. The Council has announced an extension to this consultation period, which will now give businesses, visitors and communities until 31 March 2025, an additional seven weeks, to take part and have their say.
In the light of the financial forecast for 2025-26, Highland Council is inviting you to tell us more in the budget preparation for the coming financial year. The budget engagement builds on extensive budget participation which took place in the winter of 2023-24.
The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time. It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.
Every year Highland Council invites all tenants to have their say on the rent levels for the following year. The Council encourages everyone that lives in a council house to take this chance to have their say.
Communities and Place Committee met yesterday (Wednesday 27 November 2024) and Members agreed the Highland Local Child Poverty Action Report which includes actions for delivery in 2024/25. Reducing child poverty is a priority for the Council and its partners.
The information provided is a summary of reports from operational staff and is intended to give a general indication of typical conditions in each area at a point in time. It is not intended to imply that any individual route is entirely snow and ice free and drivers must be aware that conditions can change rapidly and make their own assessment of conditions for travelling.
Members of the Highland Council's Community and Place Committee have given their support to an action plan focusing on the operating of public conveniences over the next 10 years. Whilst not a statutory function, the Council is the main provider of public conveniences located throughout Highland, operating 74 sites.
A report published on 27 November 2024 by LGIU (Local Government Information Unit) looks at the state of funding for councils by the Scottish Government. Confidence in the sustainability of council finances is critically low.
At today's (Wednesday 27 November 2024) Communities & Place Committee, Members agreed the most appropriate long-term strategic direction for residual waste management is to continue to utilise a merchant provider solution. Communities & Place Committee Chair, Cllr Graham MacKenzie said: "After careful consideration and analysis it has been agreed that a merchant provider solution is considered the most appropriate long term solution to our statutory waste management obligations, and that an energy-from- waste facility within the Highlands is not considered to be a suitable course of action.
