SERCO NORTHLINK FERRIES UNVEILS NEW AND IMPROVED BOOKING SYSTEM
8th April 2014
Serco NorthLink Ferries is pleased to launch its brand new online booking system, with added features and increased user-friendliness.
Customers are now able to book a number of services which were previously unavailable online, including meals, cots and kennels. The new system also recognises concessionary rates for senior citizens (aged 60 years and over), those in full-time education and disabled passengers. Once a booking is made, customers are then able to view forthcoming journey details and make amendments to bookings.
Stuart Garrett, Managing Director at Serco NorthLink Ferries, commented: “Continuous improvement is what we strive for and our newly improved booking system is a key part of this. Having reviewed the previous booking system, we recognised that the online customer experience could be enhanced.
“The aim is to ensure customers have a straight forward journey, right from the moment they make a reservation to when they step off our ship. We feel that these online improvements contribute significantly to ensuring this happens, and importantly, reflect the requests made by our customers for additional options.
“Since taking over the contract we have also enhanced the products and services on board to allow those sailing to the Northern Isles to do so comfortably, encouraging others to discover these unforgettable destinations for themselves.”
Serco NorthLink Ferries operates sailings from Scrabster to Stromness, as well as nightly sailings from Aberdeen to Lerwick. Those who wish to book or require further information should go to www.northlinkferries.co.uk/ or call 0845 6000 449.
PHOTO
MV Hamnavoe leaving Liverpool by Andy Mahon.
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