BT consultation on the removal of 110 payphones in Highland including several in Caithness

29th April 2025

Photograph of BT consultation on the removal of 110 payphones in Highland including several in Caithness

BT has launched a consultation on the removal of 110 public payphones in Highland which they state are no longer needed. Details of the payphones being considered for closure are set out in the list at this link.
https://dmscdn.vuelio.co.uk/publicitem/d85e035c-5f1f-4681-a9c6-5695273252e4

Several boxes are to be removed in Caithness including in Thurso and Wick.

The box at Berriedale saved from previous removals due to bad cell phone signal is also included this time due to improvements in coverage.

The Highland Council is encouraging members of the public to look at BT's proposals and to comment, giving as much information as possible.

BT has indicated that they have assessed the 110 payphones using the criteria in Ofcom's Review of the telephony universal service obligation.

Telephone boxes on the list have had hardly any usage.

BT's consultation is open until 15 July 2025.

They will take account of representations that are made about their plans when they are making their final decision. They will write to you setting out the reasons for their decision which will also be published their decision on their website www.bt.com/payphones/service.

If you have any questions or want to make representations, please contact BT at btp.authorisation.team@bt.com

PHOTO
Telephone box at West Banks Avenue, Wick.

Earlier
29 October 2020
Council confirms response to BT on proposed removal of phone boxes across the Highlands

 

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